The Ritz-Carlton, Naples

Our two night stay here for aviation business at Naples airport is a comforting pleasure!!! A nice, comfy, relaxing time with no complaints. Beautiful end room in which we had before, 658, had more room, sunlight and an extra window to look into the adult pool area. We also had the club level lounge where we saw our favorite host and hostess... Patty, Clariet, Harold, Nancy, Leo, and Chef Walter, who makes my three sunny side up eggs the best!!! Sorry, we missed Esmeralda, who was on vacation and Congratulations to Jane who retired!!! We can't forget Katherine and Mindy who gave all the guests great service and was making and shaking beautiful drinks at the bar. Awesome beautiful lounge with great food and drinks. Beautiful adult pool and nice sized twin lane lap pool making swimming a great excercis. And we can't forget Watson who was there making his rounds with Devi at the welcoming booth. We dined at The Grill and sat at the bar one night for great delish steaks, manning the bar was Henry who we know for a long time. The next night we dined at Nolita where we sat at the bar again with Albert, who we also know for a long time. This time we shared a nice crispy sausage and mushroom pizza and a beer and a glass of Chardonnay!!! Overall, the wife and I love this R-C, great service, friendly valet, great bell men, beautiful property. We will be back!!!

Amazing property. Very well maintained and clean. Customer service over the top. Room was very nice and clean. Bed was comfortable. The club lounge was incredible. They really take care of you and great presentation of food. The spa was solid. They have a family pool and adult pool. Both were very nice. We ate at the Grill, Gumbo Limbo, and Poolside, the food was really good. We will definitely be back!

Amazing vibe all around great service from the start with Joe at Valet to Pedro in the restroom. I can’t say enough good things about this property.

Absolutely beautiful hotel! Large rooms, beautifully designed. Unfortunately we could still hear the refurbishment going on but I’m sure it’ll be finished next time. The food in the Italian was outstanding. The beach was perfect. Check in was wonderful. We cannot wait to return to this hotel! Staff were helpful and polite, pool staff were helpful. Security removed people who were not from the hotel out immediately which made me feel much safer leaving my bag/phone whilst in the pool. 10/10 hotel on one of my favourite beaches.

On 4 May, I had an occasion to go to the restaurant at the Ritz Carlton, we ordered a group of sandwich that was the a lobster, quesadilla, guacamole, and chips and two drinks. When the food got there, the lobster quesadilla smell like fish my grouper sandwich had a of fat on it and the guacamole look to have been squeezed out of a tube. The drinks were pathetic the. Margarita looked to have been poured out of a can and watery. The piña colada is also pre-mixed and looked more like a milkshake that had been watered down. After complaining about the drinks, the second margarita came out that was The food still sucked and the server had no explanation for why the fishy smell. I filed a complaint the very next day because my had a reaction to her lobster quesadilla and I was asked not to file a complaint until it had been investigated. I was told that would take seven Days that was almost 14 days ago. My advice is steer clear of the Ritz Carlton.