The Ritz-Carlton, Naples

Here’s a strong review that stays focused on the experience rather than making claims you can’t verify: I expected far more from a property that markets itself as one of the premier luxury resorts in Florida. Today I was told that my 11-year-old son could not work out with me in the fitness center—even under my direct supervision. He’s a well-behaved athlete, and we simply wanted to complete a workout together. Instead, we were turned away with no flexibility, no attempt to accommodate us, and no effort to provide an alternative. What’s especially disappointing is that this is a resort that heavily promotes itself as family-friendly, with extensive programming for children ages 5–12. (Ritz-Carlton⁠) Yet when it came to allowing a parent to supervise their own child in the gym, customer service gave way to rigid policy. Luxury hospitality is supposed to be about creating exceptional experiences, solving problems, and treating guests like valued customers—not hiding behind rules without considering the circumstances. The facilities are beautiful, but service is what defines a five-star resort. Unfortunately, this experience fell well short of the Ritz-Carlton standard. I hope management reconsiders this policy or, at the very least, empowers employees to use common sense when a parent is simply trying to exercise alongside their child. Very disappointing.

We’ve been at least 15 Ritz properties and this by far our current favorite. In fact the service here rivals that of the Ritz yachts. Excellent housekeeping staff! All restaurants great, staff so nice esp Matt at front desk, Loren at front gate/The Grille and Brian at The Grill. Be aware that if you have allergies like I do and book because this is an animal-free hotel, you still will encounter animals. We saw two dogs—likely the so called ESA animals.

We were there for a convention,OK we paid low price comparing to others whom I hear paid over $1.000 Bucks but if you gonna pay that kind of bucks then, Best to avoid,theres really nothing good to write about it This hotel needs new management I have witnessed another guest fuming and departed from the hotel to Four Seasons Hotel as they asked $900 for him to use the lounge for Breakfast despite him offering to pat $150

I had an amazing experience here from start to finish. The hotel was incredibly welcoming and kind at all times. I asked my girlfriend to marry me, and hired the Photography Concierge at the hotel. Chris made the entire experience seamless and he was spectacular to work with. We really appreciated his professionalism and enhanced our special moment.

Our two night stay here for aviation business at Naples airport is a comforting pleasure!!! A nice, comfy, relaxing time with no complaints. Beautiful end room in which we had before, 658, had more room, sunlight and an extra window to look into the adult pool area. We also had the club level lounge where we saw our favorite host and hostess... Patty, Clariet, Harold, Nancy, Leo, and Chef Walter, who makes my three sunny side up eggs the best!!! Sorry, we missed Esmeralda, who was on vacation and Congratulations to Jane who retired!!! We can't forget Katherine and Mindy who gave all the guests great service and was making and shaking beautiful drinks at the bar. Awesome beautiful lounge with great food and drinks. Beautiful adult pool and nice sized twin lane lap pool making swimming a great excercis. And we can't forget Watson who was there making his rounds with Devi at the welcoming booth. We dined at The Grill and sat at the bar one night for great delish steaks, manning the bar was Henry who we know for a long time. The next night we dined at Nolita where we sat at the bar again with Albert, who we also know for a long time. This time we shared a nice crispy sausage and mushroom pizza and a beer and a glass of Chardonnay!!! Overall, the wife and I love this R-C, great service, friendly valet, great bell men, beautiful property. We will be back!!!