The Ritz-Carlton, Naples

We booked a week at the Ritz Naples for my husband’s birthday and were so disappointed in part of our stay. When staying at an upscale property like the Ritz it comes with certain expectations. Such as the entire hotel will be open. When we booked our reservation nowhere on the Ritz site nor the Marriott site did it state that there would be construction going on. Leaving some areas without power and restaurants/bars that would not be open. Although it was considered the slow season, we expected a fully staffed hotel. For example, we called to get our car brought up to the front. We called valet twice and the front desk once and no one answered the phone. We also had a complementary upgrade to the club level. When we arrived, we were told the club level was shut down. Why at any time would you shut the club level down for your best customers?? The property is beautiful, the majority of the staff were amazing! However, had we known in advance that we would be getting limited service and options we would have chosen another destination.

Stayed here with a large business group. Plusses: Renovated rooms are comfortable and well detailed Lots of closet and drawer space Well insulated - did not hear other guests In room Nespresso Nice beach setup with umbrellas and lounge chairs Minuses: The usual lies about no late checkout available when the hotel was 1/2 full the next day. After staying there for 4 nights. $100 day use charge for using the steam/sauna within the spa. In addition to the daily resort fee of $70 or so. Front desk attitude - not welcoming and see late checkout comment. Dear Ritz Carlton: You need to spoil business groups with all requests. They are the ones who maintain the hotel revenue stream.

I just wanted to express our gratitude for the wonderful service we had with the Photography Concierge at the Ritz-Carlton, Naples. Every aspect of their service was friendly, helpful, and professional - from booking, the actual session, to the ordering phase. Sharon, our photographer, made the session a ton of fun and we were able to make such nice memories taking pictures at sunset at the beach. The pictures she took will soon be displayed in our home, and we are so grateful for them. Thank you!

This resort truly exceeded my expectations! The staff was extremely proficient, courteous, and generous with their time, especially Alaz, Jacob, Derrick, Kevin and Kathy. I would not hesitate to stay here again any time of year. We were celebrating my cousin's birthday, and Alaz went out of her way to make the vacation special for her. The resort upgraded us to an oceanfront suite. Amazing!!!! If you have the opportunity, I would pick oceanfront and upgrade to have access to the club. You will not be disappointed. Thank you so much to Esmeralda and the rest of the staff in the club. They were wonderful.

Phenomenal experience! We absolutely enjoyed our time at the Ritz! The Ritz was the perfect ending to our family vacation. We were pleasantly surprised to see our room was upgraded without additional cost prior to our arrival. Once we arrived, we learned about the Club option and requested a tour. We decided it was a great option for our family and decided to add this to our stay. The staff at the Club made our trip! We couldn’t ask for anything more. Everyone in the Club truly did everything and anything possible. From housekeeping to Club staff everyone went above and beyond. Our children wanted to take a bath and the housekeeper stopped for our turndown service and without hesitation cleaned the bathtub. One of the best services I’ve ever received. The hotel grounds are immaculate, no detail is overlooked. We cannot wait to be back!