The Ritz-Carlton, Naples

I planned my proposal here mid-March and the staff was extremely generous and accommodating. Beautiful property for an amazing memory. Specifically would like l like to shout out and thank Brian Wells, Food and Beverage Manager for The Grill. And highest of praises to Chris Corona from Photography Concierge who worked with me to capture a gorgeous sunset proposal. I hadn’t planned on having a photographer and was last minute but he was more than accommodating and the pictures turned out amazing to use for save the dates and website content!

Very knowledgeable waitstaff on different types of teas and their origin. Selections of sandwiches are enough I would expect more sweet choices. The experience of smelling the tea leaves are exceptional. Complimentary champagne with hibiscus is a nice touch. Very worthy experience for my daughter’s first high tea at the Ritz!

Horrible experience for a Ritz Beach bar was a disaster ...no staff and long waits Took 30 min to get my car from valet Not worth the money..stay away from this resort

In the sometimes craziness of every day life, you need to go to a place that brings you absolute peace and joy. The Ritz Carlton Naples does that. I discovered this amazing hotel last year and now I look forward to my trip every single year. The impeccable service from the staff along with the cleanliness of the hotel, the location of the property, the upkeep and the other amazing amenities stand out the most. And I always say it’s the little things that matter most, such as the waitress at Nolita asking me if I wanted a coffee to go after I had breakfast to enjoy on my walk on the beach. A few of the staff that I wanted to mention who went above and beyond with their service and kindness during my four days here: Watson (my favorite pool attendant), John (The Grill bartender), Mitchell (Gumbo Limbo), Joshua (Nolita) and Jorje (Dusk who is so humble and I truly enjoyed talking to him about paying it forward to others). The sunset here is the best I’ve ever seen and that is something, I also look forward to seeing every year. It is such a beautiful ending to each day. Thank you again Ritz Carlton Naples for making my recent stay absolutely peaceful.

Our family’s second trip to this property and we thoroughly enjoyed our time. Between pool, beach, scheduled kids activities, and local excursions - our family of 5 was busy over our 5 day vacation. The level of service certainly took a step down over the last year. Three examples: 1 - my wife discovered a very active worm/caterpillar in her half eaten breakfast. We didn’t make a big fuss, it happens. No remediation of any kind was offered. 2 - There were dirty dishes in our hallway most of the time. There was a glass cake topper in the hallway for at least 2 days, maybe 3. Hundreds of Ritz employees must have walked by the cake topper and decided that it was someone else’s problem. 3 - Seemed to be limited flexibility to get room cleaned if you were occupying it when housekeeping came through, resulting in no housekeeping days even through we had called to coordinate. When I checked out and detailed the concerns I listed above, again no remediation offered. Not even a discussion with the supervisor, which prompted me to write the review. Trip was excellent, family all had a wonderful time. All the employees were very kind. But as a lifetime platinum member, I expect a better level of service from Ritz.