The Ritz-Carlton, Naples

Excellent hotel and amazing experience - beautiful bedrooms and staff are so friendly. From the check in team to Daniel the wonderful chap who brought our bags to the room to Natasha who served our drinks at the reception bar and gave us a beautiful surprise gift. You can see that the team are trained and have authority to go above and beyond the call of duty.

We spent Thanksgiving here as a family, and we had a great experience. Arguably the best part of it was the photo shoot that we had with Chris. The photos turned out so lovely, and he made it such an easy and enjoyable experience to get phenomenal photos with our little one year old!

I went for a quick 2 night stay and for spa treatments last week. May at spa reception was very warm and made us feel welcome. Our appointments were with Isabella and Nikki and we both felt like we were their only customers that day. They took amazing care of us and the treatments were divine. Afterwards, Isabella found us in the relaxation room and brought us champagne and suggested the spa pool where my husband and I could share some time. It was a wonderful day. Isabella even followed up with a very kind note. Sadly many people don't understand old-fashioned kindness any longer but she sure did. We are so appreciative. It made our trip.

The property is well maintained and attractive. The staff is friendly and helpful. The Grill is exceptional and the Italian Restaurant has great pasta and pizza. The spa and fitness centers were great. We stayed on Club Level for 5 nights. It was not the Club Level intimate experience that we've enjoyed for decades with The Ritz. The Club is on the ground level, which means you have to take elevators to the Lobby then walk to the Club Entrance. It's huge and not intimate at all and has no view. We expect the Club experience to be an extension and enhancement of our room, which this is totally not. We paid $1500 per night and still had to pay for valet parking. Bad idea. And our car was delivered with a substantial amount of dirt all over it. What a sad way to end our stay, driving away with a filthy car because we paid them $200 to park it. Our bed was not comfortable at all. The beach is beautiful, but the service experience is not special. Over 5 days they offered us one refreshing treat...most places at this price point offer a couple every day. And....after spending $10k in 5 days and Ritz Bonvoy status, you'd think that someone would reach out to us with a follow up inquiry (as in how was your stay?). Nothing. They can and should do better, especially at this price point.

We stayed here as an anniversary treat. In our opinion, this hotel represents the best of the Ritz brand. The hotel public spaces feel luxurious and updated. The rooms are equally luxurious and decorated to a high standard. The service was very good for such a large property. The food at the restaurants was a bit mixed but there are plenty options around. The one weak area I thought was the beach concession. I definitely think they could update the loungers to be more in keeping with the overall aesthetic.