The Ritz-Carlton, Naples

Amazing property. Very well maintained and clean. Customer service over the top. Room was very nice and clean. Bed was comfortable. The club lounge was incredible. They really take care of you and great presentation of food. The spa was solid. They have a family pool and adult pool. Both were very nice. We ate at the Grill, Gumbo Limbo, and Poolside, the food was really good. We will definitely be back!

Amazing vibe all around great service from the start with Joe at Valet to Pedro in the restroom. I can’t say enough good things about this property.

Absolutely beautiful hotel! Large rooms, beautifully designed. Unfortunately we could still hear the refurbishment going on but I’m sure it’ll be finished next time. The food in the Italian was outstanding. The beach was perfect. Check in was wonderful. We cannot wait to return to this hotel! Staff were helpful and polite, pool staff were helpful. Security removed people who were not from the hotel out immediately which made me feel much safer leaving my bag/phone whilst in the pool. 10/10 hotel on one of my favourite beaches.

On 4 May, I had an occasion to go to the restaurant at the Ritz Carlton, we ordered a group of sandwich that was the a lobster, quesadilla, guacamole, and chips and two drinks. When the food got there, the lobster quesadilla smell like fish my grouper sandwich had a of fat on it and the guacamole look to have been squeezed out of a tube. The drinks were pathetic the. Margarita looked to have been poured out of a can and watery. The piña colada is also pre-mixed and looked more like a milkshake that had been watered down. After complaining about the drinks, the second margarita came out that was The food still sucked and the server had no explanation for why the fishy smell. I filed a complaint the very next day because my had a reaction to her lobster quesadilla and I was asked not to file a complaint until it had been investigated. I was told that would take seven Days that was almost 14 days ago. My advice is steer clear of the Ritz Carlton.

We have stayed at the beach location probably 25 times and it never disappoints. First off we love the “people”. From Tim Mira, Clare Guno, Mike Zsabo, Baga at gumbo limbo, Alayna on the beach, Jessie in room dining, Michael, Matt, Ben and all the doorman, valet team, Eva from the gift shop. Forgive me if I missed someone. What makes this place is not just the elegance of the location and facilities, but the thorough, genuine, sincere and hospitable “Ladies and Gentlemen” I would equate our experiences to a masterful display of an orchestra performing at the highest level. I would also extend our appreciation and gratitude to the housekeeping team and all the “ Ladies and Gentlemen” on each and every shift. Job well done!!!! Thanks again for all the great memories, support during some tough times for our family, and all the terrific meals from the beach to all the great restaurants on premise. We will be back and miss it already. Thanks for always being there for our friends and family. Love you all at the Ritz Carlton on the beach and at Tiburon. You all are the best. Mark and Julie. 5 star rating all the way.