Loews Vanderbilt Hotel

Had an amazing kids free staycation here. Jaime from Louisiana the concierge lady was so sweet from check in to check out she was treating us like royalty. We got upgraded to stay at the club level which the rooms are newly renovated they felt super new and modern. The bed felt heavenly and we were able to sleep like babies. Parents you know that is a luxury! We had drinks at the bar, they were delicious. We had breakfast each morning at the mason, Roger the serve was the kindest gentlemen and apparently he has been working there for 27 years. What a special gem in my city I will be sure to return for more staycations.

Absolutely the best hotel. The valet/ parking staff are the amazing. The front desk staff lead by John Dudek are the best and always friendly and helpful and welcoming. Lacy Stogner business travel & entertainment manager is amazing and so helpful

Comfortable, clean and well kept hotel. I did not mind the noise and I stayed on one of the lower floors. The staff is very friendly and accomidating.

We stayed here for three nights in December. The room was nice and the staff were great—especially Roger, who served us at breakfast. He was one of the best parts of our stay. However, the downside was that the hotel was under construction, and we didn’t know that when we booked (or at least I don’t remember receiving any notice in advance). If we had been informed ahead of time, we could have made a different decision. The construction noise was noticeable, especially in the lobby, bar, and dining area, and the lobby space was very limited. Also, the parking fee was expensive.

I was informed at check-in that the hotel was undergoing renovations, which proved disruptive from 9 a.m. to 5 p.m., Monday through Friday. Despite that inconvenience, the highlight of my stay was a waiter named Walter Campbell. Walter went above and beyond in every interaction. He remembered my name, engaged me in genuinely uplifting and positive conversations, and was remarkably attentive to even the smallest requests—whether it was hot sauce or grape jelly, he made sure my entire group was well taken care of. At a luxury hotel, you expect good service, and everyone was indeed pleasant. But Walter stood out head and shoulders above the rest. His professionalism, warmth, and personal touch made me feel truly valued as a guest.