The Imperial New Delhi

The Hotel Imperial is always an excellent choice—elegant in every aspect of its service. The new lounge area offers amenities and treats throughout the day, with staff attentive to satisfying every need,especially Karan Garc.

I was massively impressed by my recent experience at The Imperial Hotel in Delhi. The hotel is wonderful, of course, but the level of customer service is excellent. There are a few people in particular I would like to single out. Firstly, Amandeep Singh, who is responsible for supporting guests at Delhi airport. He met us at the airport and gave us wonderful welcome to Delhi following our flight from the UK. He then followed up by WhatsApp to ensure we had what was need and to check on details from our subsequent internal flight. Even though we then flew from a domestic terminal different from the ones that service international flights (and therefore not staffed by the Imperial Hotel), Amandeep stayed on beyond his normal finishing time and came across to meet us at the domestic terminal. He managed a wonderfully smooth and pain-free entrance and check-in at the airport. It was quite remarkable – and made our transit to our next destination pain free, fast and genuinely pleasant. His attention to customer service really was excellent. Secondly, Varun Mehta, The Head Concierge, who brings charm and what seems like effortless attention to sorting things out – whether it was a guide, advice on shopping, or arranging a great table in the Spice Route restaurant. Really superb. And finally Ashraf – opening doors, arranging lifts, always saying hello and remembering our names – a great asset to the hotel.

My stay at the Imperial Hotel was very good overall. I would like to express my sincere appreciation for Ankur Sharma, who greeted me at the airport upon arrival and escorted me to the Imperial car. He also ensured a smooth departure experience by accompanying me all the way to immigration. Throughout, he was courteous, very helpful, and genuinely pleasant. He is excellent at his job, and his professionalism made a lasting impression on my stay.

Stayed here for a night with access to the imperial lounge which was amazing! The service was impeccable and they served us high tea, cocktails and the French onion soup was to die for. Ritika was so nice and made our stay even more amazing if possible! We regret not staying longer and will def stay here again if possible?

Great experience from the moment you check in. Great service at the imperial lounge - love the girl power(all woman staff), especially Ritika who makes you feel like you are part of the family.