The Leela Palace New Delhi

This was our second stay at The Leela Palace New Delhi, and overall we had a wonderful time thanks to the amazing staff, especially Soyo at the lounge bar, the bartender and Babu and Chedi (apologies if I haven’t remembered their names correctly), who were warm, attentive, and made us feel very welcome. However, we were disappointed with the front office team. I left my favourite shirt by the bathtub and clearly remember where I kept it, but despite calling several times and being promised a callback, no one followed up and the shirt was never found, which was upsetting and strange. To make matters worse, my boyfriend and I both ended up with bed bug bites all over our bodies. I informed the reception so they could address it for future guests, but there seemed to be little concern. For a hotel of The Leela’s reputation, these issues were very disappointing.

This was our 4th stay at Royal Club. Unfortunately, this visit fell significantly below the standards we experienced previously. We were assigned Room 808 on the 8th floor. Upon arrival we observed the following issues: 1. Room condition: Visible mold and limescale on bathroom fixtures. 2. Bathtub: Persistent leak, blocked drains, and unpleasant odor. We also observed insects in the bathtub. 3. Response: We reported these concerns to your team immediately. While attempts were made to resolve the issue, the leak and odor persisted throughout our stay. Additionally, the service at the front desk was unsatisfactory. Staff did not display basic courtesy and showed little interest when we raised these concerns prior to checkout. Furthermore, I have requested our final invoice on multiple occasions. Each time I was informed it would be emailed, but I have not received it to date. Given our history as repeat guests, this experience was deeply disappointing. I request that you investigate the maintenance and service issues in Room 808, and provide the outstanding final invoice at your earliest convenience. Sincerely, Shobha Chandnani [ LR00983894 - june 16- 18 2 days]

Great service and excellent staff. Breakfast is top notch

We had a wonderful stay at the The Leela Palace New Delhi. The property is beautiful, the service is truly world-class, and the breakfast buffet was absolutely top-notch with an incredible variety and outstanding quality. A special thank you to Rik, who provided exceptional service throughout our visit. He was attentive, professional, and genuinely caring, making our experience even more memorable. Highly recommend The Leela Palace for anyone looking for luxury hospitality and an outstanding dining experience in Delhi.

The service was great. The ambience was soothing. Our servers were Mr. Gourav and Ms. Them and they both were absolutely attentive and delightful. Loved the experience and their service.