The Leela Palace New Delhi

He is truly the best! So caring safe driver and knowledgeable.

This was my second stay at The Leela Palace New Delhi, and, if anything, the experience has only gotten better. From the very beginning, the hotel set the right tone. The welcome drink was a refreshing change from the overly sweet, artificial-tasting drinks one often encounters at other premium hotels. This was followed by an in-room check-in, handled by an exceptionally pleasant and welcoming front desk team. Within minutes, it was clear that the level of service here was going to be elevated. What I particularly appreciate about The Leela Palace is that, despite being a large hotel, it manages to deliver what feels remarkably like a boutique-hotel experience. There is a sense of personalisation and attention to detail, and the entire team seems to work in complete coherence with one another. The room was exceedingly comfortable, and I noticed several thoughtful improvements since my previous visit. Something as simple as having a USB-C charging facility in the room showed that the hotel is paying attention to how guests' needs are evolving. Our in-room requests were handled with impressive efficiency. Perhaps the most telling observation was that we did not hear a single team member say "no" to a request. The attitude was consistently about finding a way to help. The pool service deserves a special mention. The small personalised basket provided for each guest is a thoughtful touch and adds considerably to the experience. It more than compensates for the absence of a pool bar. The hotel's F&B offerings, along with the other amenities, continue to impress. The consistent attitude of "what else can we do for you?" reminded me of the service experience I have had at Amanbagh. Another change that was particularly heartening to see was the hotel's approach to wellness. The wellness-focused menu and offerings are not merely something mentioned in a leaflet; they are actually visible in the breakfast spread, and, importantly, the team is genuinely aware of these offerings. That makes the wellness proposition feel authentic rather than merely a marketing exercise. There is, however, one area that fell severely short of the standard set by the rest of the hotel: the coffee. Particularly at breakfast, the coffee was simply not drinkable. For a hotel operating at this level, this is an unusually significant miss, especially when the rest of the experience is so strong. Good coffee should be a basic expectation at a luxury hotel, and this is one area I would strongly recommend the hotel address. Overall, though, this was another excellent stay. The Leela Palace manages to combine the grandeur of a large luxury hotel with the intimacy and personalisation of a boutique property, and it is the people and their attitude towards service that make the biggest difference. I will certainly be back.

Excellent pool experience today special thanks to the lifeguard,VIKASH for being so watchful, polite, and helpful. His focus on guest safety and warm behavior really stood out. Highly commendable service

This hotel has been an absolute pleasure to stay at. Nothing was too much trouble and the staff were polite and professional from start to finish; Lucky in particular was a star in the Club Room during cocktail hour. The room, gym, restaurants, bar and Royal Club were all excellent. I would recommend the upgrade for this club access and the airport two-way transfer. I would 100% stay here again and definately recommend.

An unforgettable four nights at The Leela Palace From the moment you walk into The Leela Palace New Delhi, it is simply spectacular. The surroundings are beautiful, but it’s the warmth of the welcome and the incredible service that make it so special. We stayed for four nights to celebrate our best friend’s 60th birthday, and it was the most wonderful beginning to our tour of India. The service was off the charts throughout. The staff were so thoughtful and attentive, making us feel truly cared for. There is such an eye for detail in everything they do, and the food was absolutely delicious. Thank you to the wonderful team for making our stay and this special celebration so memorable. Four nights were not enough, and I can’t wait to come back!