The Leela Palace New Delhi

Late review but nevertheless worth writing- Last month I stayed at The Leela Palace New Delhi to celebrate my mother’s birthday, and it turned out to be a truly memorable experience. I love staying at luxury hotels and have stayed at many wonderful properties over the years. In my opinion, The Leela Palace is one of the most beautiful hotels in Delhi. The architecture, interiors and overall ambience are simply stunning. Although there was a booking hiccup before our arrival, I really appreciate how personally Ms. Preeti Makhija, the General Manager, stepped in to resolve everything. She arranged a suite upgrade and completely turned the experience around. Her handwritten note for my family was a thoughtful gesture. We were also offered an early check-in at around 11 AM, which gave us more time to enjoy the property. The suite was beautiful, with an elegant layout, a lovely balcony, and a luxurious bathroom. We genuinely enjoyed spending time in it. The Royal Club Lounge was the highlight of our stay. The ambience is stunning, but what makes it truly special is the team. A heartfelt thank you to Somya from lounge, who made my mother’s birthday celebration so memorable with her warmth and attention to detail. I would also like to thank Divya, Soyo, Ankit, Sankalp, Rohit and Grace, who consistently made us feel welcome. The butler service was equally exceptional. Our butler executive- Saqib was amazing and looked after every detail, and I would also like to thank Aryaman, Shivank, Riya, Manq, Kaushik, Rohit and Jaskirat for making the birthday celebration so special. My thanks also to Sani from Guest Relations and Sudeshna at the Front Desk for their hospitality. The BMW airport transfers were seamless, the rooftop pool was a favourite for my mother, and I also enjoyed the gym and the evening cultural performances. The food at the Royal Club Lounge was excellent, although a little more variety would make it even better. One thing I absolutely loved was The Leela fragrance. From the lobby to the room amenities, especially the body lotion, everything smelled incredible and has become one of my favourite memories of the stay. A few suggestions that could make the experience even better: * A little more personalization for suite guests or special occasions would make celebrations even more memorable. * If dietary preferences are shared before arrival, it would be great if the welcome amenities reflected them. Our family doesn’t consume eggs or mushrooms, but our welcome platter had to be replaced. * Housekeeping, especially the evening turndown service, has room for improvement. It felt quite basic and lacked any thoughtful touches; even the basic things like placing a water bottle on bedside, removing the hair dryer, re racking the books etc were missing. When I was leaving suite to go for checkout- I was asked by housekeeping whether I had consumed anything from the minibar or should they check once- this was quite unwarranted and disrespectful. These were minor observations and did not take away from what was otherwise a wonderful stay. This was my first stay at a Leela property, but certainly not my last. Thank you once again to Ms. Preeti Makhija and the entire team for making my mother’s birthday so special. I will be back soon!

*Amazing service by Qube team!* Celebrated my wife’s Birthday Eve at Qube and the team made it perfect. Special mention to Shobit and Muskaan — so attentive, warm, and super helpful in curating meal options for our group of all ages from 12 to 80. They made sure everyone had something they loved. The food was great, but their customer-focused service is what made the night truly fabulous. Highly recommend Qube!

This hotel is possibly the nicest I’ve ever stayed in, in the 20+ countries I have visited. The staff are excellent and attentive, the room and common spaces are beautifully decorated, spacious, and comfortable, and the food is fantastic. I would stay here again instantly. Emli in the lounge has been particularly lovely to me. As a solo western female, I have felt safe, protected, and cared for.

Concierge helped plan our 2 day Delhi itinerary and helped with luggage delivery at international destination Staff was kind to pack a delightful breakfast for my son to go!! Overall experience was very relaxed and pleasant and looking forward to returning soon!

The Leela Palace New Delhi is a splendid and beautifully appointed hotel. The room was excellent, the public areas are impressive, and the facilities—including the wonderful spa and rooftop pool—make it a very enjoyable place to stay. I also particularly enjoyed the bar at the Italian restaurant and the bar on the lobby level, with perfect lighting and music. The team members were exceptionally warm, friendly and always greeted us with a genuine smile. She Manager at the breakfast venue especially was very friendly and charming. However, the service was not always as effective as the quality of the hotel itself. Some challenging points entered around supervision and listening, engaging with guests. For example, pre-arrival requests were completely overlooked despite having been received in detail by email many days in advance from my office, plus some service issues. If the management would like to get in touch with me, I would be delighted to give some additional feedback to assist them with feedback that can easily incorporated into the training. . Among the hotels we visited during this trip—such as the Mandarin Oriental Bangkok and Rosewood Beijing—the Leela Palace was perhaps the most beautiful property, but also the one with the most service issues, falling behind the other two considerably. That said, these matters should be easy to address with closer supervision and training. They would certainly not prevent us from returning, particularly because the employees were so genuinely kind, welcoming and eager to help. A great hotel! Overall, a truly lovely hotel with an excellent product and enormous potential to deliver an outstanding experience once the service becomes more consistent.