The Leela Palace New Delhi

This is a really impressive hotel. I felt extremely welcome here and would return. Major positives: - All of the staff were incredibly friendly and helpful, from check in to check out. This includes staff at breakfast and in the lounge. I am terrible with names, and I know that in India naming people in reviews is a big deal, so sorry! Just know that literally every staff member was great. - The rooms are very comfortable and the bed is enormous. - The hotel is grand, but not snobby or pretentious. It is also pretty vertical rather than spread out, so it weirdly feels quite intimate on the ground floor, which I quite liked. - The lounge was great, and the cocktail hours were very generous. - Breakfast and dinner was varied and tasty. Things to improve: - The check-in experience was pretty chaotic and underwhelming. I was not greeted with the traditional welcome when I entered, and was told to sit on a stool near the check-in desk whilst formalities were completed. This was in stark contrast to other guests who were both given a greeting and sat in the comfortable lobby area. I generally don’t care about these things, as it’s clearly superior to the experience of checking in to 99% of hotels in the world, but I’m judging the hotel based on the standards it seeks to offer and maintain. - Some guests in the lounge were playing TikTok videos and similar very loudly without headphones and staff made no attempt to ask them to stop. This was mildly annoying.

We had a wonderful evening when i visited the qube restaurant for my mother's birthday celebration and we were really looked after by jai and akshit . He even got a chocolate cake for my mother.

The ambience is on point, service is top notch,andthe flavour?omg.The staff were super friendly & there name sandeep / babu / Sandeep/ Hitesh

The Leela is perfection from the moment the car door is opened to the moment your car pulls away. The attentive and intuitive staff greets you with gracious warmth. Check in is an experience in hospitality with no detail omitted. There were two dozen roses waiting to greet us in our well appointed, tastefully decorated room. The linens and mattresses were luxurious with a menu of different pillows for sleeping styles. Sahib, the captain of our floor, made sure everything was to our every desire, our butler, Nitin, kept our room clean and refreshed. We used the laundry service which was fast and immaculate. The restaurants were superb, with the wait staff attentive in every way. I have stayed in five star hotels before and believe the staff at the Leela exceeds all others in the humble, caring service.

I was served by Imli at the lobby lounge. Very pleasant and efficient server. Made our afternoon very enjoyable. Leaving with sweet memories