The Leela Palace New Delhi

Toshank was extremely pleasant and helpful. Very courteous and always taking the extra mile to make sure you have a pleasant stay and experience.

We have had a wonderful stay at the Leela. Staff are absolutely amazing. Spent time on the 11th floor enjoying the pool area. Met Vikash who was really helpful. He went out of his way to show me exercises as I had a painful arm. Very professional and friendly. Enjoyed the refreshing lemon water too. Would like to say a special thank you to Ankit and his team too who looked after us in the restaurant. So courteous and generous with their time and kindness. Bhuvan kindly kept us topped up with his delicious masala chai. Thank you to all the staff throughout the hotel as there are too many to mention. Will definitely be coming back.

Very cold clinical. Lack warmth and care.

He is truly the best! So caring safe driver and knowledgeable.

This was my second stay at The Leela Palace New Delhi, and, if anything, the experience has only gotten better. From the very beginning, the hotel set the right tone. The welcome drink was a refreshing change from the overly sweet, artificial-tasting drinks one often encounters at other premium hotels. This was followed by an in-room check-in, handled by an exceptionally pleasant and welcoming front desk team. Within minutes, it was clear that the level of service here was going to be elevated. What I particularly appreciate about The Leela Palace is that, despite being a large hotel, it manages to deliver what feels remarkably like a boutique-hotel experience. There is a sense of personalisation and attention to detail, and the entire team seems to work in complete coherence with one another. The room was exceedingly comfortable, and I noticed several thoughtful improvements since my previous visit. Something as simple as having a USB-C charging facility in the room showed that the hotel is paying attention to how guests' needs are evolving. Our in-room requests were handled with impressive efficiency. Perhaps the most telling observation was that we did not hear a single team member say "no" to a request. The attitude was consistently about finding a way to help. The pool service deserves a special mention. The small personalised basket provided for each guest is a thoughtful touch and adds considerably to the experience. It more than compensates for the absence of a pool bar. The hotel's F&B offerings, along with the other amenities, continue to impress. The consistent attitude of "what else can we do for you?" reminded me of the service experience I have had at Amanbagh. Another change that was particularly heartening to see was the hotel's approach to wellness. The wellness-focused menu and offerings are not merely something mentioned in a leaflet; they are actually visible in the breakfast spread, and, importantly, the team is genuinely aware of these offerings. That makes the wellness proposition feel authentic rather than merely a marketing exercise. There is, however, one area that fell severely short of the standard set by the rest of the hotel: the coffee. Particularly at breakfast, the coffee was simply not drinkable. For a hotel operating at this level, this is an unusually significant miss, especially when the rest of the experience is so strong. Good coffee should be a basic expectation at a luxury hotel, and this is one area I would strongly recommend the hotel address. Overall, though, this was another excellent stay. The Leela Palace manages to combine the grandeur of a large luxury hotel with the intimacy and personalisation of a boutique property, and it is the people and their attitude towards service that make the biggest difference. I will certainly be back.