The Leela Palace New Delhi

Bharat at the rooftop pool provided amazing service. Nothing was too much trouble, always happy to help and has made our stay fantastic for

Fantastic hotel. Real 5 star service. They knew our names after a few hours and adressed us properly. Mr. Whuwan served the masala chai every morning in such a professional and friendly way. Do not miss the indian tea.

Overall a great experience....but the best part the CHAI of Mr.Bhuvan.....simply that chai elevates the whole experience to something else only....and Prateeksha served us literally like family....Highly Highly recommended place for food and splendid service

Beautiful luxury hotel, with great staff and service, good food and lovely pool. The best part of this amazing hotel is the staff. They make sure your every need is taken care off and that you feel like a Maharaja. The rooms are comfortable, clean and well equipped. They have several restaurants and an outstanding breakfast buffet. There is a lovely pool on top off the hotel offering nice views over Delhi. The water temperature is comfortable and we loved that they offered a cooler for water and drinks beside the loungchaires. The hotel offers a club lounge were they serve light meals, snacks and drinks for free. It's a nice place to have some snacks or drinks. The private entrance and nice garden makes you forget that you are in a busy city.

Based on a nice experience at the hotel a few months ago and having been offered a titanium level membership of GHA recently, I tried out the hotel for a two night stay on business in the first week of this month. I booked a Royal Club room. Experience was unsatisfactory from checkin to checkout. Location the best though. Lobby atmosphere very good. Room was comfortable. Value for money, not at all. Royal Club was the most disappointing. Despite the staff knowing I had booked Royal Club room, the check in staff was not aware of it, even while checkout I had to remind the staff about it. ereceipt not mailed, I had to send a reminder. No feedback form sent so I am posting it here on TripAdvisor. Royal Club Lounge the biggest disappointment for someone on business. Staff at the counter chatting amongst themselves loudly while I was at breakfast. At the cocktail hour, children were allowed, I have not seen this anywhere. Room was good but the television cable was not working and the person they sent took a long time to fix it! Unless they improve the staff coordination and Royal Club Lounge experience I will get back to my regular stay at the other hotel. I had indicated my disappointing experience to the Duty Manager on email but except for the standard response no attempt to even find out what was the issue!!