Omni Mount Washington Resort

overall amazing experience! all i can say is TREAT YOURSELF! the Mt Washington Omni is first rate and they make you feel it, in every aspect. We enjoyed every minute, every bite, and every ski run!

The historical tour is a must do, Ed was amazing. He kept us laughing and was very knowledgeable about the history of the hotel and surrounding area. You can dress up or arrive in your ski gear, its a place to be on vacation in whatever style you choose.

What a fabulous stay! We spent 2 nights in a Presidential Room that was gorgeous. The room was completely updated. We went on a Sleigh Ride that was so fun - thank you Britt! We ate at the main dining room and Stickney’s and the staff everywhere we went were extremely kind and welcoming. Booked a spa day and Lacey was wonderful! We were able to enjoy the Club Level cocktails with terrific service from Marvin. Hoping to return!

My husband and I booked a three night stay in one of the traditional/queen bed rooms. The room was small (room 363, I believe), but we weren't planning on spending much time in the room so that was no issue at all. Plus, we knew before we booked our reservation that it's an old hotel and the standard room is smaller than most modern properties. When we retired for the night, we started to hear a loud clanging noise that sounded like it was coming from the pipes. Like I said, we knew this was an older building and took no issue with creaky pipes. Unfortunately, this clanging got louder as the night went on and would occur every 20-30minutes. We knew sleeping was not something we would be able to do that night. Around 3:00am my husband and I weighed our options and decided to request an early checkout. We were heartbroken because we travel very infrequently and had been very much looking forward to staying at this particular property. We had heard nothing but amazing things. At 3:30am-ish I went down to the front desk to explain the issue and request an early checkout without penalty. I also wanted to report the loud sound just in case something was in fact wrong with the heating or plumbing system. Michael, the Overnight Manager, was on duty when I arrived at the front desk. I explained our situation to him and that's when our experience went from heartbreaking to PERFECTION. Michael was absolutely sympathetic to our noise issue and insisted he look for another room to move us to rather than us have to check out early. Not only was he able to find a room for us to move to, the room was an upgrade from what we had booked and we could move there immediately! After settling into our room, the rest of our stay was a dream! I was truly moved by Michael's genuine care and concern. It was clear that he wanted to do anything he could to improve our experience at the Mt Washington Resort rather than just let us leave. While the rest of the staff was absolutely friendly and accommodating, it was Michael who went above and beyond to make our stay the incredible experience that it was. I have not stopped bragging about how well we were taken care of. I want to thank Michael for being the kind, wonderful human being he is and thank him for making our stay so memorable.

Very disappointed to encounter (daily) parking fees, as a hotel guest!... plus the rooms varied in amenities, as we learned from others in our group... some had in-room bathrobes and some did not ... and we needed them for trips to the pools/spa areas ...Plus, a mini-fridge was provided only if requested and that info was not communicated at check-in... no microwave in-room either. The in-house restaurants were not a good value... high (a la carte) prices for skimpy portions. Quality was good but not "gourmet"... for instance: the breakfast buffet had some "Cool Whip" concoction trying to pass as whipped cream.