Hotel Monteleone

My daughter chose Hotel Monteleone for her wedding guests and reserved a block of approximately 25 rooms, drawn by the hotel’s history, elegance, and reputation. Unfortunately, the experience was problematic from the moment we arrived and caused significant stress during what should have been a joyful weekend. As we pulled up to the hotel with our truck and trailer, a bellman yelled at us in the crowded street while we were trying to inquire where we could unload our wedding luggage and attire. The confrontation was unnecessary and embarrassing, especially since we were not parking there. He eventually provided unloading instructions calmly—something that could have been done from the start. We also experienced poor handling of a flower delivery, which had been coordinated with one of their managers via email Instead of our fresh flowers, staff initially delivered wilted poinsettias left over from the holidays. It took nearly three hours and multiple inquiries before our clearly labeled flower boxes were finally located in the coolers, exactly where we had said they would be. Bar service was another disappointment. Our waitress was rude, would not accommodate multiple payments, and showed no interest in being helpful. A mandatory 20% gratuity was included despite the poor service. The most serious issue was the lack of water on both Saturday and Sunday of the wedding weekend. This was a major problem for the bride and guests. Some were forced to change rooms, others took cold showers. The hotel did not proactively assist guests or offer compensation—each person had to complain individually. Refunds were inconsistent, did not match what was promised, and took weeks of follow-up. Given the number of rooms booked, the bride should have been fully compensated. While the managers we worked with prior to arrival were generally professional—and we had positive interactions with the bar and conference managers—the on-site staff was largely rude, inattentive, and unwilling to help. For an expensive, supposedly luxury hotel, this level of service is unacceptable. Do not waste your money here. There are many better hotels in New Orleans that treat their guests with respect and genuine hospitality.

Stayed here multiple times and never disappointed. Location is ideal. Rooms are good size and well decorated. Staff is friendly and helpful. This is my first choice when visiting NOLA.

A true gem in the heart of the French Quarter. Historic, beautiful, and refined. Everything about our stay was wonderful. Staff take pride in doing a great job. Location is perfect for enjoying the city. The Carousel Bar is a one of a kind experience.

The hotel is absolutely beautiful! The staff in every area is polite, kind and very efficient. The Carousel Bar & Lounge is amazing and really a one of a kind addition to this amazing hotel.

Great experience! All staff super helpful and friendly! Room was beautiful! Hotel in the heart of the French Quarter. Convenient to all we wanted to do!