Hotel Monteleone

We came to New Orleans on a package tour and this was the hotel they booked for us Sunday through Friday. We arrived a little earlier than check-in time but were able to get to our room no problem. We even explored and found the rooftop pool, gym (with a great view of the city), spa and side entrance to the garage. Overall our stay was very nice and our bath amenities were refreshed daily. The location is great for walking to nearby antique stores, restaurants and the rest of the French Quarter. The HVAC in our room was a little loud at times so we shut it off when we achieved our ideal room temp. One odd little incident was when one day I found another elevator from the floor with the pool to an even higher roof with an open area to view the city. When I brought my wife there to see the view, and employee said we weren't supposed to be there but I told her there was no signage saying that and the elevator was not card-protected. Oh well ....

We stayed at the Ritz Carlton last time, and it was better and cheaper. Monteleone is well located, has an exellent staff, and a nice pool on the roof. However, room was really small. Bathroom was dated; shower was in a bathtub, not its own shower - and a tough one for anyone over 6 feet.

We stayed for 4 nights in a Royal Salon room while celebrating a birthday on a first time trip to New Orleans. It was a lovely room and the service everywhere was superb. The hotel is centrally located with many fine restaurants within 1-3 blocks. If you sign up for activities these are also likely to be within walking distance (5-6 blocks), such as Gray Line tours or Steamboat Natchez. If we return I will try the Iberville Tower, if price allows. Highly recommend this hotel if your budget permits.

Great hotel, excellent location, excellent service, food and drink all exquisite. Criolla restaurant and carousel bar are outstanding. Beautiful view of river from room. Great hotel.

I had no problems with this hotel until my credit charge was posted. At that time I noted my card had been over charged by more than $4500. Upon review of my bill, it was clear to see that a $20 charge had been incorrectly input as a $4020 charge, with the associated taxes. For the past three days I have called multiple times and been assured that someone would call me back, and people have told me that they see the error...but nobody I talk to seems to have the authority to fix the error. I have verified my phone number and email and been told that I would be called back and the issue resolved. But nobody ever calls back and the charges remain posted. While my visit to the hotel was lovely, this lack of resolution is disheartening and distressing. I am very disappointed that nobody seems to have any concern regarding fixing this large oversight in my bill. At this point, I definitely would not recommend staying at this hotel.