Hotel Monteleone

To begin, our arrival was not ideal. The main elevators were out of service, and we were escorted through a maze of back hallways and taken up a service elevator to reach the 15th floor. This created a very poor first impression and set an unfortunate tone for the stay. The issues continued with the internet service. The “free” Wi-Fi was so slow that it was essentially unusable, and I was surprised that a hotel of this caliber would offer a complimentary option that does not meet even minimal connectivity needs. I attempted several times to upgrade to the paid version, but no one on staff was able to assist. I called the front desk multiple times, one employee came to the room, and another later called to say the problem had been fixed—yet nothing changed. The upgraded service never worked, and the lack of support from the front desk was frustrating. The hotel’s tiered internet system feels like a gimmicky way to squeeze a few extra dollars from guests, and it reflects poorly on the overall experience. The condition of the room was also disappointing. The carpet was clearly stained and needs to be cleaned or replaced, and the furniture showed noticeable wear. For the price point, reinvestment in room upkeep is essential. The value simply didn’t match the room condition. Bell service was mixed—the staff member who carried our bags was friendly and offered to bring ice but never returned with it. On a positive note, the concierge was helpful and friendly, and both housekeeping and In-Room Dining were truly exceptional. The food was excellent, delivery was fast, and housekeeping staff were consistently professional and attentive. Their efforts were much appreciated and were highlights of the stay. Overall, while certain teams provided outstanding service, the unresolved internet issues, room condition, elevator outage, and inconsistent support significantly detracted from our experience. The hotel has strong potential, but meaningful reinvestment and improved guest support are needed to deliver the level of quality one would expect at this price point.

Wonderful weekend in NOLA during December. Christmas lights were up and the weather was decent. Walked almost exclusively to various restaurants and bars, and the Christmas parade rocked. The hotel is on par with positive reviews, it is in a great location, and filled with happy patrons. But, Michael Weir, a bellman at the hotel, is a customer service package. This guy just feels genuine, and directed me to some fantastic eats within walking distance. He is irreplaceable in a town like that. Great stay.

Hotel Monteleone is a beautiful hotel in the heart of the French Quarter. The location was perfect for all we wanted to do in New Orleans over the Thanksgiving holiday. Amazingly quiet in our 7th floor room even though only one block from Bourbon Street. Staff were professional, friendly, and helpful - making us feel welcome and appreciated as guests. Room was well-cared for by housekeeping who seemed to learn our preferences over the length of our stay. Highly recommend!

Wonderful Hotel within Walking Distance to Everything! The atmosphere is inviting with so much to explore and experience in the heart of the city. The staff make you feel at home and always greet you with a smile.

Always a lovely experience at the hotel! Particularly wanna shout out one employee – her name is KHIYA. She was amazing to me. She helped me out when I was really cold sitting by the pool. She was extremely helpful and friendly. She really made the experience for my sister and I can’t say enough about her - every hotel should have people like her.