Hotel Monteleone

We have to give special recognition to a young woman on the housekeeping team , Khiya, who absolutely stood out during our visit. We’re happy we got her name because she deserves to be mentioned directly. She was incredibly kind, hospitable, attentive, and genuinely anticipatory in a way that immediately made an impression. In fact, we honestly thought she was a manager based on the way she carried herself, communicated, and seemed to naturally understand what guests needed before they even had to ask. What impressed us most was that she did not simply “do her job”, she elevated the experience. She was warm, professional, observant, and clearly takes pride in hospitality. We have interacted with plenty of people in the hospitality industry, and she was more attentive and guest focused than many professionals we’ve encountered in more senior roles. After speaking with her, we learned she currently works in housekeeping but would like to do more. We sincerely hope the hotel recognizes what they have in her. She has the instincts, presence, and natural hospitality that cannot always be trained. People like that should be developed, encouraged, and utilized more effectively. She was a bright spot in our visit, and we hope management takes note, because she has real potential Thank you Khiya!

The hotel location is perfect for all local activities and restaurants etc. The hotel is very good, however the Carassel bar is extremely crowded and busy and takes absolutely ages to get a drink! And when it does come the prices compared to local restaurants are extremely expensive. The food in the restaurant is excellent for breakfast but be prepared for an expensive cost if you order fresh orange $12 per glass and the glass isn’t that big! So while the hotel is in prime location you pay for it in bar bills and restaurant bills! But I would book again just now I’m wise to the food and beverage prices I would dine out down the road service a lot quicker and drinks a lot cheaper!

We came to New Orleans on a package tour and this was the hotel they booked for us Sunday through Friday. We arrived a little earlier than check-in time but were able to get to our room no problem. We even explored and found the rooftop pool, gym (with a great view of the city), spa and side entrance to the garage. Overall our stay was very nice and our bath amenities were refreshed daily. The location is great for walking to nearby antique stores, restaurants and the rest of the French Quarter. The HVAC in our room was a little loud at times so we shut it off when we achieved our ideal room temp. One odd little incident was when one day I found another elevator from the floor with the pool to an even higher roof with an open area to view the city. When I brought my wife there to see the view, and employee said we weren't supposed to be there but I told her there was no signage saying that and the elevator was not card-protected. Oh well ....

We stayed at the Ritz Carlton last time, and it was better and cheaper. Monteleone is well located, has an exellent staff, and a nice pool on the roof. However, room was really small. Bathroom was dated; shower was in a bathtub, not its own shower - and a tough one for anyone over 6 feet.

We stayed for 4 nights in a Royal Salon room while celebrating a birthday on a first time trip to New Orleans. It was a lovely room and the service everywhere was superb. The hotel is centrally located with many fine restaurants within 1-3 blocks. If you sign up for activities these are also likely to be within walking distance (5-6 blocks), such as Gray Line tours or Steamboat Natchez. If we return I will try the Iberville Tower, if price allows. Highly recommend this hotel if your budget permits.