The Ritz-Carlton, New Orleans

We booked a club executive suite at a price ranging from $1,379 to $1,449 depending on the night . We walked into room 403, on the club floor, with a view over a roof - i.e. no view. Next the room is freezing and the thermostat didn’t work. We had to call to get it fixed. One vanity sink in bathroom and a tiny soap holder in shower which did not hold shampoo and conditioner which we had to put on shower floor. We twice requested they make up sleep sofa for our grandson. The sofa was dirty and no one came to make it up …so we made it up. We could not walk around sleep sofa when open so we continually had to close it to move around. At 2:39 am 10/10 the alarm goes off telling us to evacuate the room. There was no subsequent notice that it was a false alarm. I had to call the operator to learn that it was not true. I wanted to watch the Sunday morning football game and, the hotel did not get the NFL network. The breakfast buffet was fine but there are no glass shields protecting the food. We expected the club executive suite to be comfortable for 2 adults and one child - it was a nightmare All the staff were very nice but the hotel failed us.

I throughly enjoyed my stay at this Ritz Carlton in New Orleans!! My room was ready upon arrival. The room exceeded my expectations. Loved the warm beignets served daily. The staff and food were amazing!! I give this Ritz 5 stars plus!!!!

I’m very grateful to Darius in the team, who made my day extra special given that I had to fast 24 of the hours that I was there. They even gave me a special plate of beignets to break my fast. The room was beautiful, and the beds were very comfortable.

We stayed for 4 nights mid August. This was part of an 11 night trip for my 50th birthday and it included Nashville, Memphis and then New Orleans, this hotel was the last stay of our trip. I booked a Club Level King room. The room was absolutely stunning. So amazing, I loved the big free standing bath. The benefits of having the club level lounge are very worth it in my opinion. I had originally looked at The Roosevelt and the different for a standard room there to a club level room at The Ritz Carlton was only about $140 per night more. This gave us a significantly more luxurious room plus breakfast, lunch, snacks, light dinner, cocktails, beverages, champagne in the club level lounge. So the extra $ for the room absolutely paid for itself especially for 2 of us. Special thanks to Summer who looked after us so well. The staff work so hard! And to the great concierge guys on the door. I only really have 1 negative and that is navigating yourself through the hotel if you are staying club level. From arrival we had to firstly find our way to the main reception lugging our luggage. Then from reception we were left to find our way to the club level. At that point a 5 star hotel should absolutely be expected to assist guests with their luggage to take them to their room. We did not get this, instead we were simply directed to a lift. Now club level is like another hotel within a hotel. I never really understood other peoples comments on this. But I do now. Trying to find the right elevator and the right entrance to get you to your room from the main part if the hotel is like a complete maze, an escape room even! I found that extremely frustrating. Apart from that the club level was incredible and we loved it!

This is the Ritz Carlton, so the bar is high. And they delivered. The room / bedding quality is 5 star. Attention to detail is first rate, but as you would expect at a RC. Need a deliciously cooked burger at 2am? They can do that. There were no issues, everything worked, everything was perfect. Ok, one small glitch - my mobile key had a small issue but they fixed that in about 2.3 seconds. The hotel is in a great location - not *right on Bourbon street* but just 2 blocks off - which is a good thing if things are going crazy. Close enough for the fun, but just a little back from it but very convenient on Canal street. After many visits to Nola, I think this is the best spot to be now; I love a late night party but not being 22 years old anymore I like to have a slight buffer to my hotel room. They staff is very accommodating - as my first time there someone walked me through their mini-mall to the exit facing Bourbon. They go the extra mile here and it shows. Thank you, Nola RC!