The Ritz-Carlton, New Orleans

One of the reasons people choose The Ritz-Carlton is the expectation that, when something goes wrong, the staff will handle it with professionalism and urgency. Unfortunately, that wasn’t my experience. Less than an hour after checking out, I realized I had left a tumbler containing refrigerated medication in the refrigerator of my room. I called immediately, explained the situation, and stressed that the medication needed to stay cold. The associate took down all of my information and assured me someone would check the room and call me back within a few minutes. That call never came. Rather than waiting, I drove back to the hotel myself. I was simply told that nothing had been located, with no indication that anyone had seriously investigated or attempted to resolve the situation. Given how quickly I reported it after checkout, it’s difficult to believe that a tumbler sitting in a refrigerator could simply disappear. What frustrates me most isn’t that I accidentally left something behind—that was my mistake. It’s that the hotel failed at every step afterward. There was no sense of urgency despite the item containing medication, no follow-up despite a promised callback, and no effort to reassure me that anyone had thoroughly searched the room. This is exactly the type of situation where a luxury hotel has the opportunity to demonstrate exceptional service. Instead, I experienced poor communication, little accountability, and complete indifference. I’ve always associated The Ritz-Carlton with meticulous attention to detail and guest care. Sadly, this experience didn’t come close to living up to that reputation.

A very comfortable and enjoyable stay at the Ritz New Orleans. The meeting facilities were great, the room was clean, very comfortable and quiet. You really can’t beat the location. The staff was helpful and did everything to ensure it was an enjoyable stay. Conference rooms were just as expected for The Ritz Carlton. I stayed for a few days and everything was delightful.

I highly commend the housekeeping staff for making our stay truly memorable. We deeply appreciated the special decorations for our anniversary and the kind gift left for us. The towel swans and the heart made of rose petals on the bed were beautifully done and over the top! Additionally, I thoroughly enjoyed the fitness facility. The gym layout features three distinct rooms to choose from—a stationary bike room, a treadmill room, and a free weights area—which allowed me to get in some great workouts during my stay. Area for Improvement: Elevator Courtesy One notable concern I had during our stay was the lack of courtesy from the porters and handymen regarding elevator etiquette. On multiple occasions, as soon as the elevator doors opened, a staff member would try to rush in before letting guests exit. There is no need for such a rush; I sincerely hope the property can remind the team to always let guests step out of the elevator completely before attempting to board.

First, I want to say that RICO, the doorman, is fantastic! He is so welcoming, friendly and a wealth of New Orleans knowledge. That man is a gift. The hotel has some great charm and service overall, but could use some newer rugs and furniture as they looked old vs charming.

The site is an exceptional property. The staff aims to please visitors. Lady Cora has personality plus that extends to the property's staff. In addition, the ambiance is top notch.