Hotel De La Poste, French Quarter, A Renaissance Hotel

Oasis in the French Quarter. We are in our 70’s just to put things in perspective. Hotel is extremely clean. Staff recognizes you as a guest on the first day. Wonderful quiet courtyard and pool area. We have walked to all of our tours and restaurants. Cannot recommend it more.

The service at this hotel was shockingly horrible. Upon seeing our room for the first time there were used and open water bottles and freshly spilled coffee on the carpet. After calling the front desk it took 5 hours to have someone come up and clean it. Then when they asked if I wanted a fan to help dry the very wet carpet .. it took several more hours to get that in place. I had to put the fan out in the hall to have them come get it. I had to put all the dirty glasses in the hall as well. I was actually told by the front desk that my room would not be serviced because too many people checked out that day. There is no turndown service needless to say. They charge a $30 resort fee per day and say if you use it in the bar or restaurant they waive it. After trying the drinks at the bar I decided to just pay the $30. Same for the food. They kept trying to give me free drinks to make up for the bad service. But I declined because unless you want a drink that comes in a bottle they don't know how to make it. Asked for a glass of grapefruit juice one morning.. it was fermented it was so bad. For over $500 a night you can do better. The location is the only redeeming factor.

Perfectly situated hotel in the heart of the French Quarter. Comfortable beds. Could use a bit more space to store clothing and such. There was no dresser in our room so my husband and I had to take turns putting our luggage on the bed in order to decide what we needed for the day. Was nice having a pool to sit and unwind by after a full day of sight seeing. We had breakfast included and highly recommend the breakfast burrito.

Very small room without any storage. There wasn’t enough staff. Room service was non existent and our room went without maid service for 2 days. The restaurant was horrible and the bar was out of so many things that they couldn’t make a proper drink.

Sadly, this is a hotel I would skip. They have a practice of overbooking and our room was unavailable when we arrived (with children late at night) despite confirming with Marriott and the hotel directly. This incidentally happened to two other families the same time we were there, Was put in a lesser room which had a leaking ceiling and was only moved at 8pm, the following day-waiting around all day to find out if we had the room we had paid for. There is a lack of transparency with billing, being refused a simple request to see the bill as we were checking out at 3:45 AM to catch a flight. The hotel is in a nice location, and a few of the staff made the decision to stick it out pleasurable, but others including the GM were disappointing and I would avoid this property.