The Blakely New York

in August 2017 my husband and I stayed here for 6 nights and we had a good trip. Room was nice and clean, great location, breakfast included, they did hold $250 when you first check in (thats not included in your price) that we were not aware of, thank God we had the extra $250 but it was refunded back to us after we checked out. There is only two TINY elevators, one going up and one going down. Its very noisy at night due to road noise but overall it was a good stay. So this upcoming August we was planning a trip back to NYC to take my parents who have never been. There will be 5 of us, so we searched hotels in NYC that sleep 5. The Blakely was one of the hotels that popped up, so since we had a good experience before and knew the area well, we decided to try and stay here again. Once again, we put in 5 people and was taken to a Family Suite that had two beds and a day bed. To make sure, my husband called to ensure that that room could sleep 5 people. When he called they woman he spoke to ( she was on speaker phone) told us Yes, the room could sleep 5 people with the daybed, so we continued on when our booking. At the end it gave us a total price and even said FOR 5 PEOPLE. About a month later my husband got an email from booking.com that said we booked a room that slept 4. So he called the Blakely, where they were rude and when put on hold was hung up on. So I called them back and told them our name and when our reservation was, (we had already told my parents how much needed to be saved for our trip) and that we had 5 people traveling with us and before i could finish my sentence the lady on the phone snapped at me and said " we dont have rooms that sleep 5 people" and I told her that we had called BEFORE we booked and was told that that room could sleep 5 people and all she said was "well you were misinformed" By this point, I was a little mad because of how rude she was and I told her that we needed to cancel our reservations because we needed to find a place for the 5 of us and all she said back was " OK" and then put me on hold where I was hung up on... AGAIN. My husband contacted booking.com and they were very helpful, they went through the process like we did and said that it was very deceiving because it also said that the Blakely could sleep 5 when he put it in. He called and they said the only thing we could do was try to book an ajoining room and that "would be cheaper" than our family suite. I looked it up, and it was going to be A LOT more expensive to do that. If they would have been polite and tried to help us out, we probably wouldn't of minded paying the extra cash to get two separate rooms, but after how we were treated, we cancelled our reservations and found somewhere else to stay. Which finding a place to stay in Manhattan that's affordable and sleeps 5 is not an easy task. Thank God that Booking sent us that email or we would have showed up and not had any place to stay!

The Blakely is fabulous--an oasis in the middle of all that is NYC!..Just walk thru the entrance- peace & quiet & tranquility surround you.. An awesome, welcoming environment! Wow! I can not overstate how pleasant our Broadway weekend get-away unfolded, beginning with our greeting at the Blakely! An amazing value! The staff was friendly, professional and as accommodating as they could be. A great location, with access uptown, Central Park, Broadway & shopping. The restaurant: Black TapCraft Burger & Beer is amazing! Everything you have heard and/or read about 55th St BlackTap does not prepare you for the experience! Fun fun fun, great food, professional, fun staff. And the Milkshakes?-Believe it! Plus-breakfast on Sunday! A wonderfully awesome experience!

Stayed at the Blakely for a 4 day Easter break. The hotel was excellent with just a short walk to Times Square and Central Park. The room was lovely and spacious with free wi-fi and the housekeeping was superb, ask the front desk in the morning after breakfast if I could have a couple more pillows for my bed and within about ten minutes they were at my room, now that’s what I call service. The continental breakfast was just fabulous with plenty to keep you going all day and it was always well stocked by the very efficient staff.

My partner and I had 1 week stay in this hotel from Sunday 11th March to the following Sunday, When we arrived we had to deal with Natalia on reception, she was extremely rude and not helpful at all. The manager actually gave us a bottle of champagne and $40 voucher towards the hotel restaurant as way of an apology for her very poor attitude. The rest of the staff were friendly and helpful but her attitude has made me give this poor rating.

The hotel is located on West 55th right across the street from City Center making it a great midtown location easily accessible from many attractions. When we checked in, we were upgraded to a junior suite, so my comments may not apply to all rooms. I was rather impressed with the size of our junior suite, it was probably the biggest hotel room we've gotten in NYC! The room had a king size bed, wet bar with stocked fridge, sink, microwave, and assorted plates/glasses, a sitting area with chair and loveseat, desk, dresser, and closet. We were on a high floor and had a lovely view of the top of City Center as well as a nice view of other parts of town. The bathroom was nice with a tub, and a vanity with a decent amount of storage, we also had two bathrobes. The room was clean, but the decor a little more conservative and dated than many places in town - nothing bad, just not anything exciting. The bed was comfortable and we slept well. Included in your room rate is breakfast in the space of the restaurant on the first floor. The space got rather crowded, especially on weekends, making it hard to secure a table. Breakfast was ok, nothing amazing. It featured a selection of pastries and breads, yogurt, fruit, coffee, tea, and juices. A couple times the staff was having trouble keeping up with demand in restocking breakfast, but come Monday morning, the crowds had mostly gone away and there was no problem with the food. Overall, this was a fine hotel in a great location. The breakfast wasn't great, but it was included, so that's always a plus. The staff that we encountered were all nice. I'd stay here again.