The Dominick Hotel

I booked this hotel for my mom and her friend to spend the night in as part of her 80th birthday celebrations, and I could not be more pleased. My mom has extremely limited mobility, and the hotel accommodated her beautifully, not only with the room they gave her but also in how she was treated and assisted by staff. My mother raved about how helpful everyone was - from the valets, to the check-in people, to the restaurant staff, to the pool staff. She felt like a queen, and it made my heart happy to see her treated so well. The hotel even left balloons and cupcakes in her room I didn’t order since they wanted to help her ring in her milestone birthday. I also had a fantastic experience working with the reservations department to set up her visit. My mother said the hotel was beautiful and perfectly located with fantastic dining options. I really can’t sing the praises of this place enough!

The bathtub in our room is full of damages and the light control panel is also not working, I need to switch off all the lights one by one. We already booked thru American Express's fine hotel, as part of the benefit, we could have a free upgrade of our room if there’s available, but the reception told us that as we have already booked the highest level of their suite, so they don’t have a chance to upgrade us, but at last they gave us an accessible room, as in their hotel’s website, they have an option to book an accessible room, that make us feel very uncomfortable. And when we call and ask the hotel, our phone call was picked up by 8 different persons but still didn’t fix our problem, so at last we have to call back to Hong Kong American express. And when we went down to talk to the reception, he told my wife he already gave us the best one they couldn’t offer, they didn’t apology for giving us an accessible room. This is the worst 5 star hotel I have ever stayed.

This is a great hotel with stellar service, luxury rooms, and beautiful views of the Hudson River and New York City skyline (through floor to ceiling windows in the room). The room was very comfortable - large, with great bedding, and very clean. Mohendra Halall at the front desk and all the staff were wonderful throughout out stay. We will definitely come back to this hotel!

Location is great -atmosphere Great -rooms a little dated -Value-Fair -Cleanliness -Good -Noise Level- quiet -Service -Fair -Amenities-OK

Amazing location, great view from the room and very clean. However service and lift system below par and I would not stay again or recommend especially for the price.