The Dominick Hotel

Location is great -atmosphere Great -rooms a little dated -Value-Fair -Cleanliness -Good -Noise Level- quiet -Service -Fair -Amenities-OK

Amazing location, great view from the room and very clean. However service and lift system below par and I would not stay again or recommend especially for the price.

Great hotel and convenient to the SoHo, West Village, Tribeca and Chelsea areas. Also easy walk to Chinatown and Little Italy. Staff are friendly, room is clean and the bed comfortable. The elevators are slow at time so be aware if you are staying there. It is a solid 4-Star hotel.

We enjoyed the location but the hotel could use a refresh/update to the interiors and carpets - very dated and gross (wouldn’t walk barefoot in room). The size of the room, closet, bathroom were nice. BUT the elevator situation is tragic - plan to wait up to 15-20 minutes for the elevators - they needs new, faster elevators and ones that dont take 15 minutes. We enjoyed the pool area - small but very relaxing!

We stayed at The Dominick for 10 days during the World Cup and booked two basic rooms - our children were on the 17th floor, while we were on the 30th floor. We paid more than $8,000 per room, so we naturally expected a level of service, maintenance, and cleanliness that matched both the price and the hotel’s five-star rating. Unfortunately, the experience was nowhere near that standard. During our stay, the elevators were not functioning properly, and the staff elevator was also out of service, leaving only two working elevators for the entire hotel. Moving between floors became a daily nightmare. Almost every time we wanted to go downstairs, we waited more than 20 minutes. Very often, the elevator arrived completely full, and we had to wait all over again for another one. In addition, all of the hotel’s daily operations were carried out using the guest elevators — room service, luggage carts, maintenance equipment, repair supplies, and other staff-related tasks. On many occasions, employees entered the elevators with large carts and did not allow guests to enter, even though these were two of the only elevators still operating. Because of the extreme waiting times, we were late more than once for restaurant reservations and other plans we had made. The fact that our rooms and our children’s rooms were on different floors made the situation even more difficult and turned basic family logistics into a constant struggle. The cleanliness and hygiene standards were also appalling. On more than one occasion, both the rooms and the hallways were dirty. Used diapers, apparently left by inconsiderate guests, remained in the hallway for hours without any member of staff bothering to remove them. Dirty room-service trays and leftover food were also left in the corridors for long periods of time. Our rooms were not vacuumed, and we eventually had to complain. The response from housekeeping was that their vacuum cleaner was not working. This is simply unacceptable for any hotel, let alone one that presents itself as a five-star property The staff were also neither friendly nor helpful, and we did not feel that any genuine effort was made to assist us or improve the situation. What was supposed to be an enjoyable 10-day vacation became an exhausting, frustrating, and deeply unpleasant experience. In our opinion, this hotel does not come close to the standard expected from a five-star property and certainly does not justify the extremely high price we paid. We strongly recommend avoiding this hotel. Do yourself a favor — a vacation is supposed to be enjoyable, not something you have to endure.