The Dominick Hotel

Such a wonderful hotel, the staff is what makes it such a dreamy experience. I got an upgraded suite and it was just beautiful with the view all of New York. It’s a must.

the elevator situation was awful. I had elderly mom , toddler and 7 year old niece with me and it was a very traumatic experience for her being stuck on the floor for 45 minutes. We were unable to take the stairs due to my mothers age/knees and having a toddler with me as well. Very unusual experience for me to be at such a high quality hotel with such poor elevator service. we did not have a good experience dining by the pool; food was so over priced, small portions and not high quality. breakfast at the mezzanine was great however. Service by front desk and bell staff was also great when I called the hotel I was also given wrong information about the breakfast credit and was told it is $115 pe son for the Amex credit instead of$115 total and hotel management did not honor it.

Samuel the bellman and Nefertiri at the front desk are both amazing. What a nice experience checking in and getting settled. Staff in all areas is exemplary. Elevators are horrible. One car out of service and a useless operating system to control the other three. Other than that we had an amazing stay! The cocktails and snacks at the pool and breakfast at the mezzanine were delicious. I heard the hotel was recently sold and total renovation will be happening in the near future. I hope the staff stays as they will make the newly renovated hotel a must stay while in NYC.

The check-in line was very long, and I was told I would be contacted when my room was ready, but I never received a notification. The elevators also consistently had long wait times. It was especially frustrating that the stairwell door in the lobby was locked, so when the door wasn’t accessible, there was no alternative to waiting for the elevator. The housekeeping staff was amazing - they were very attentive and wanted to ensure we had a positive room experience. The hotel room was missing both a hair dryer and an iron, which was disappointing for a hotel of this caliber. We have stayed at this hotel many times, and most of our experiences have been truly magical. Unfortunately, this was probably the first visit where we noticed a decline in the overall service, as well as more wear and tear in the rooms. The pool experience was also disappointing. The staff were not particularly friendly or attentive, and there were long wait times for drinks.

Great location and very clean room, the team is very attentive. The only issue is the lifts you can wait up to 10 minutes to get to your floor