The Dominick Hotel

Calling this property a 5-star hotel is not just inaccurate—it is deceptive. At best, this is a tired, poorly managed 3-star hotel masquerading as luxury. The room itself was unacceptable. It was “lightly” cleaned, with furniture that was chipped, scuffed, and clearly past its usable life. This was not “patina” or wear from age—it was neglect. For a hotel charging luxury prices in New York City, the condition of the room alone was enough to make us question how this property maintains its rating. Billing was another frustration. We were overcharged and had to take time out of our stay to contact the hotel and push for a correction. A hotel at this supposed caliber should have airtight billing practices; instead, the burden was placed on the guest to fix their mistake. The bar area was frankly embarrassing. It lacked any sense of atmosphere or professionalism, and the bartender was clearly inexperienced. Service was slow, disorganized, and uncomfortable to watch—hardly what one expects from a “luxury” Manhattan hotel. Room service was a consistent failure. Orders routinely took up to two hours, and on multiple occasions, we had to leave the hotel before the food even arrived. No follow-up, no apology, no accountability. This wasn’t an isolated incident—it was a pattern. Perhaps most disappointing was the staff overall. Interactions felt transactional and indifferent, with employees performing only the most basic functions of their jobs. There was no warmth, no attentiveness, no anticipation of guest needs—none of the hallmarks of true hospitality. For a hotel that markets itself as high-end, the lack of professionalism and engagement was glaring. This was, without question, one of the most unfortunate and disappointing hotel stays we have ever had in New York City. If you are expecting refinement, service, or luxury, look elsewhere. This property does not deliver on its promises, and we will absolutely not be returning.

Absolutely stunning room and views! The staff were amazing and so helpful, and the location couldn’t have been more convenient.

The staff were pleasant and extremely helpful. The view from our room was amazing. The room itself was lovely and comfortable.

Every single thing was perfect…check in, our room, valet staff, all amazing! The only thing missing is a restaurant but everything else is perfect, especially the staff.

Great hotel. Spacious, excellent amenities, 1 minute from the subway, delicious restaurant, fabulous cleaning service. Truly above and beyond.