Gotham Hotel

I debated writing this review because all the staff were very friendly, apologetic and accommodating but in the end I felt our experience was important to share... I picked this hotel for two reasons: location and noise (or hopefully lack of). The location is great! As for the noise, I've had experiences at many NY hotels where the in-room AC units are unbearably loud. I chose this hotel because I had read that they had replaced their AC units with very quiet ones and indeed they had. The in-room AC units were almost silent. However, the noise coming from the AC compressors from the building across the way were deafening. We were facing the back (away from the street) so no street noise just a horrible, loud incessant drone from the other building which was more or less at the same level as our 21st floor room. Even ear plugs couldn't completely silence it. There were no alternate rooms the first night but we were shown a room on a lower floor (I think 14th?) that was better but honestly still pretty bad. We packed up and moved to another hotel.

My husband and I stayed at The Gotham Hotel from July 10-13 for a quick NYC trip, and it was a 5/5 experience all around. We booked the Midtown King Balcony Suite, and it did not disappoint. The private balcony in our room was such a treat, and the bathroom had a nice waterfall faucet. The king bed was comfortable, and having a fridge and mini-bar in the room was so convenient. We even received a $30 mini-bar credit, which was a nice touch. In addition to our own private balcony, the hotel also offers public balconies on floors 19-23 with stunning views. We could see Times Square in the distance from the 46th Street side, which made for a great way to take in the city. I also noticed the public balconies had designated smoking areas with ashtrays available, a nice touch for guests who smoke. We had brunch on Sunday at The Reading Room, the hotel's restaurant, and it was excellent. What really made this stay memorable was the staff. Noel and D'Angelo, the doormen, were fantastic. Personable, friendly, helpful, and down to earth. Every single staff member we encountered matched that same energy. A special shoutout to Ilda at the front desk. She and her colleagues were wonderful, but Ilda in particular went above and beyond. We had a great conversation during my day out on Sunday, and her customer service was exquisite. She later followed up by email offering an additional discount and even offered to help me plan and book a return visit, remembering our conversation from that day. That kind of personal touch is rare and truly appreciated. We were also given the option of a cash reward or credit toward our next stay, which was a nice bonus. We will absolutely be back. Highly recommend The Gotham Hotel to anyone visiting NYC.

This is a good hotel. Clean , large rooms. Close to subway stops. The staff is wonderful. Our balcony had the quintessential New York view…. Of an air shaft 😄😄

We are guests in this hotel, and arrived back to the room tonight to find an alarm beeping in one of the employee supply closets in the hallway. We used the texting service to make the front desk aware, and got “ok” in response. Over an hour later, we reached out again and got no response. Another hour later, and past midnight, we called the front desk. A male answered the phone with a surly attitude; we told him there has been an alarm going off outside of our room for hours. He said,” I know about the alarm. Do you want some earbuds?” We then started to tell him that his attitude and tone were inappropriate WHEN HE HUNG UP ON US.

Great check in process by Mr.Brandon. I took the metro king bed. It has a great view and brief balcony. The room is very spacious and renovated, including the bathroom. I also liked the hotel location as it’s very convenient. One big thing I want to emphasize, I found an EXCEPTIONAL service by the DOORMEN, especially Mr.Olsi. They are very helpful and kind, also they make sure to open the door every minute with all people. They meet everyone with a smile! Mr.Osli helped me throughout the checkout until he booked me a Cadillac SUV taxi with an excellent price! I will definitely come again to this friendly and comfortable hotel