The Langham, New York, Fifth Avenue

First the pros- the location is great and walking distance to subway, the NY Public library, Bryant Park and Empire State bldg. The family suite with 1.5 bathrooms has very nicely updated bathrooms/ toilets and a nice kitchenette set up which makes the room very comfortable. The cons- the beds j. The suite are doubles instead of queens. The kitchenette had no plates, cutlery etc but was brought after we specifically asked for them after check in for it to be stocked. The complimentary drinking water in glass bottles was a nice touch. The room service is overpriced and provided some of the worst hot chocolate we have ever tasted. The fitness room is decent but inferior compared to the amenities to the Boston Langham location where we had just stayed befor NYC. The front desk and concierge staff also seemed somewhat stressed and not too approachable. The bellmen and housekeeping were great though the housekeeping only finished the rooms after 3 pm usually but the evening turndown service was a nice extra. We did not try the in house restaurant due to lack of enough veg options and sky high prices for basics.

Excellent hotel, staff service is superb and rooms are beautiful and well thought out. If you are a light sleeper ask for a room away from 5th avenue. Otherwise highly recommended and this will be my hotel of choice for business in NYC now.

This is a place where everything—the hotel's location, service, room cleanliness and size, and the view—meets every expectation.

We came to New York for our annual Easter celebration and decided to try The Langham instead our usual hotel, The Mark. We left the hotel on Saturday at 10:00 a.m. for breakfast and sightseeing. I stopped at the front desk and said we would return around 2:45 and asked if housekeeping would clean our room while we were out. The front desk attendant confirmed my request. Apparently, she forgot to tell housekeeping. We returned at 2:30 and no one had been in the room. This problem does not normally occur at the nicer, expensive hotels in New York. There are many luxury hotels in New York. The Langham is not one of them.

Our experience didn’t live up to 5 star expectations. The bed and pillows were uncomfortable. Even though we had the Amex upgrade and benefits there was an up charge for the club room access. That feels like it should be included for what you are paying. The food and drinks were very overpriced. Our server at the lounge of Bar Fiori was rude. The front desk staff and bellmen were very friendly.