The Langham, New York, Fifth Avenue

The room, staff and service were all excellent. We spent a long weekend in the hotel. The room was modern and showed understated luxury. I appreciated the independent thermostat for the bathroom. The housekeeping and evening turndown were great.

I'm not sure what hotel some of the other reviewer were at that gave it four and five stars, but that was not my experience. We typically stay on Central Park. Decided to try something different and based on the reviews that I saw, thought the Langham was a great choice. When we arrived I was told that I was upgraded to a one bedroom suite. Great! When I got to my suite it was a different story. It is very segregated with a living room in a complete separate space, kitchenette which is really useless, and a then the bed and bath on the other end. There were not glasses at the sink, there is a massive tub, but no tub amenities including soap or salts. The shower gel in the bathroom is so perfume laden I couldn't use it. We went to the club lounge which was great, but because there were people taking photos were not able to enjoy it fully because of the cameras and the crew. Others were also complaining about the cameras. We decided to leave and go somewhere else for dinner. When I returned to my room I went by the front desk to ask for any kind of bath salts or soap and I was told to use the shower gel from the shower for bubble bath. When I went to my room I turned on the lights, but the main hall light wouldn't turn on and bulb was burned out on the lamp. Paying $1300 a night I expected more. I could have stayed at the Pierre or even the Ritz, but chose the Langham. I will be my last stay.

Amazing service. The Langham truly excels at hiring the right people. From the moment we checked in, the front desk recognized us as returning guests and thoughtfully acknowledged both a birthday and anniversary, which made us feel incredibly valued. Their kindness extended even further with a surprise of chocolate-covered strawberries and a birthday cake. Such a memorable touch. The bell staff were equally impressive, consistently attentive, professional, and eager to help with anything we needed. The club lounge team is exceptional. One of the things we appreciate most is the low turnover; it’s a genuine pleasure to see the same familiar faces each time we visit. TK stands out in particular—she, along with the rest of the team, goes above and beyond to make every guest feel truly special.

Hair on the bed and bad odor, nothing was done to resolve it. I have pics to show, it it’s able to share it. Except for a few staff opening the door, I had a terrible stay. I usually stay here on all my NYC trips (stayed here 5 times in the last 6 months). This was my worst stay and will need to rethink about my future stays

First the pros- the location is great and walking distance to subway, the NY Public library, Bryant Park and Empire State bldg. The family suite with 1.5 bathrooms has very nicely updated bathrooms/ toilets and a nice kitchenette set up which makes the room very comfortable. The cons- the beds j. The suite are doubles instead of queens. The kitchenette had no plates, cutlery etc but was brought after we specifically asked for them after check in for it to be stocked. The complimentary drinking water in glass bottles was a nice touch. The room service is overpriced and provided some of the worst hot chocolate we have ever tasted. The fitness room is decent but inferior compared to the amenities to the Boston Langham location where we had just stayed befor NYC. The front desk and concierge staff also seemed somewhat stressed and not too approachable. The bellmen and housekeeping were great though the housekeeping only finished the rooms after 3 pm usually but the evening turndown service was a nice extra. We did not try the in house restaurant due to lack of enough veg options and sky high prices for basics.