The Langham, New York, Fifth Avenue

Amazing service. The Langham truly excels at hiring the right people. From the moment we checked in, the front desk recognized us as returning guests and thoughtfully acknowledged both a birthday and anniversary, which made us feel incredibly valued. Their kindness extended even further with a surprise of chocolate-covered strawberries and a birthday cake. Such a memorable touch. The bell staff were equally impressive, consistently attentive, professional, and eager to help with anything we needed. The club lounge team is exceptional. One of the things we appreciate most is the low turnover; it’s a genuine pleasure to see the same familiar faces each time we visit. TK stands out in particular—she, along with the rest of the team, goes above and beyond to make every guest feel truly special.

Hair on the bed and bad odor, nothing was done to resolve it. I have pics to show, it it’s able to share it. Except for a few staff opening the door, I had a terrible stay. I usually stay here on all my NYC trips (stayed here 5 times in the last 6 months). This was my worst stay and will need to rethink about my future stays

First the pros- the location is great and walking distance to subway, the NY Public library, Bryant Park and Empire State bldg. The family suite with 1.5 bathrooms has very nicely updated bathrooms/ toilets and a nice kitchenette set up which makes the room very comfortable. The cons- the beds j. The suite are doubles instead of queens. The kitchenette had no plates, cutlery etc but was brought after we specifically asked for them after check in for it to be stocked. The complimentary drinking water in glass bottles was a nice touch. The room service is overpriced and provided some of the worst hot chocolate we have ever tasted. The fitness room is decent but inferior compared to the amenities to the Boston Langham location where we had just stayed befor NYC. The front desk and concierge staff also seemed somewhat stressed and not too approachable. The bellmen and housekeeping were great though the housekeeping only finished the rooms after 3 pm usually but the evening turndown service was a nice extra. We did not try the in house restaurant due to lack of enough veg options and sky high prices for basics.

Excellent hotel, staff service is superb and rooms are beautiful and well thought out. If you are a light sleeper ask for a room away from 5th avenue. Otherwise highly recommended and this will be my hotel of choice for business in NYC now.

This is a place where everything—the hotel's location, service, room cleanliness and size, and the view—meets every expectation.