The Marmara Park Avenue

My son stayed here for 1 night in October. It was his first time in NYC. He was traveling solo and he had an appointment early in the morning. We chose the hotel as it was literally one minute away from his appointment. Rachel in reservations fulfilled our request by giving him a room on the highest floor with an amazing view. She also reassured me that if my son needed anything, he could check with her and she would try to help in any way. Fortunately, he was fine and didn't need to, but it was great knowing that she offered. The morning of my son's appointment he checked out very early and expressed to Steven at the front desk that his appointment shouldn't be long. My son is not adventurous especially in such a big city and felt safer if he were able to wait at the hotel until later that afternoon when he would go to the airport. Steven was AMAZING. He told my son that the hotel would keep his luggage while at the appointment, and that when he returns, Steven would give him the pass key to have access to the gym, pool, and showers until it was time for the airport. My son was also allowed to receive his Uber eats there. What more could a 21 year old with a couple of hours to spare need. 😊 Thank you for helping to make a Mother who was all the way in another country, feel secure of her son's safety.

This was a very pretty place with a pool for our family members who swim for exercise. We had a balcony and a kitchen in our room. We needed a kitchen so we didn’t have to go to a restaurant for every meal. The restaurant in the hotel was good as well and we spent many hours in the lobby , eating and hanging out with family in a quiet, cozy place. What was most extraordinary was the service. We had a number of needs with elderly family members and the staff was so willing to do extra for us to make our stay easy and comfortable( like find a place that rented electric scooters and store it in the lobby for us when we needed it )… and always with a smile. Very fine hotel experience.

Our stay at this hotel was an absolute disappointment, especially since it was meant to be a special wedding anniversary trip. From the moment we arrived, the front desk staff were rude and unprofessional. We even witnessed them yelling at several other guests — completely unacceptable behavior for any hotel, let alone one that claims to offer hospitality. The room itself was in terrible condition: stained rugs, scratched furniture, and a large gap under the door that let in light and hallway noise all night. It was impossible to relax. We contacted the front desk several times for help but were told there were no other rooms available. Overall, this was the worst hotel experience we’ve ever had. Poor service, poor maintenance, and zero accountability from management. I would strongly discourage anyone from booking here until serious improvements are made.

Michael Baize, the manager, was AMAZING! Service is outstanding, wonderful atmosphere, very convenient location and feels like you are in a boutique hotel

As a frequent traveler to NYC, it was a pleasant surprise to find this hidden gem! Checkin was made easy by Yoan, who made sure we knew the amenities of the hotel and was very friendly and welcoming. Next was the spacious room with enough room to fully open my suitcase and not bump into every time I walked into it. The room was well apppointed with toiletries, iron, and hair dryer. Loved having a kitchenette and a terrace to enjoy the NY skyline. Can’t wait to return and enjoy another stay!