The Marmara Park Avenue

I was in the area and needed a place to take an important but last minute client call (plus I needed an outlet to charge my computer). The front desk staff were very warm and welcoming. They helped get me situated in their lobby restaurant where I was able to work without a hitch. I've never heard of the Marmara brand before, but this one touchpoint was enough to convince me to explore the brand more and to stay here on my next trip to New York. I can't wait to be back.

I’m sorry this is not a 5 star and really not a 4 star. It smells and really is in need of a serious renovation. Not sure why people are giving it a good review.

On the 22nd March I made a reservation with the hotel, via Expedia, which failed to authorise as the card I provided didn’t process. The hotel were kind enough to tell me this and that the booking was cancelled. I found alternative arrangements and thought no more of it. I did not cancel via Expedia as the Marmara cancelled the booking and I was advised that I had to cancel via the third-party site. On the 28th March, Expedia contacted me to ‘get me ready’ for my trip. I contacted the hotel via the app and received no response. On the 31st March, the hotel reprocessed my booking again, without seeking permission. I tried to contact the hotel via Expedia and was told because I had not cancelled via Expedia, the booking was still live. The hotel charged me for a no show to the tune of $600. I have tried to get my money back via my credit card and via Expedia and no one can help. My feedback to you is a) if you cancel a guest’s booking due an issue with their card, please make it explicit that this should also be cancelled by the guest with any third party site and/ or b) if you are going to reprocess a booking, seek permission first. I find it highly irregular that you would just take money from a credit card on file without making contact with its owner - some might consider it theft.

The Marmara Park Avenue, is located close to Empire State Building. Very nice and cosy athmosphere at the hotel with very nice, friendly and accomodating staff. The rooms are big, nice and clean and the bed is amazingly comfortable. The value is good. The hotel is quiet, so you don’t hear the other guests in the room next to yours. There are free amenities, which was nice. Thank you for an amazing stay. We will definately come back.

I had a wonderful experience at the hotel, and a big part of that was thanks to Su at the front desk. She was extremely communicative and made sure everything was clearly explained during my stay. From check-in to any questions, I had later, she was always very helpful. Su was also very understanding and accommodating. She took the time to listen and made sure my needs were taken care of quickly and professionally. Her positive attitude and kindness really stood out, and she made the whole experience smooth and stress-free. Thank you, Su, for being so helpful and nice!