The Michelangelo Hotel

6 months ago my review of The Michelangelo hotel concluded it “A Precious Gem.” I added “my deep and longstanding hope is the owners realize the Michelangelo's significance and polish her back to her full glory.” Unfortunately time has made apparent its ugly occlusions, revealed fatal flaws, and, indeed, its close proximity to hull crush depth. Less flowery: It is sinking. I must be abundantly clear at the outset: I continue to have the highest esteem for the hard-charging service staff. Their fine work - as I witnessed first hand - literally comes at the expense of breaking their bodies to make up for the lack of staff, poor communication by administration, and the absence of vision of the owners. I joyfully reaffirm the fabulous I Lounge breakfast crew crew: Jimmi, J.C., Juan, Sian (Srry sp). The bartenders of lunch and dinner: Shawn and Luna. My dear comrades at the door: Cesar, Teddy, Nick, & the venerable Gene. At front desk, Valther (Srry! sp) has proved to be the most honest and has been of significant assistance to me, above and beyond. The porters: Edwin, Rajeev, and Henry. Security: Smiley and Shepherd. Here is where things get dreadful, however; namely, the incompetence, negligence, and flim-flamming of the mid-level administrative class. First in line is Hamadi the Front Desk Mgr. Hamadi is the epitome of “three monkeys management” – I see no misdoing by the staff. I hear only complaints about the guests. And I only speak in ways that place the blame on the guest/the aggrieved party. It’s a form of rhetoric that immediately changes the subject, or ridiculous turns the burden on the guest. The pièce de ré·sis·tance is the vacant GM, Marco. My major interaction with him – after staying at the MH for over 2.5 years on and off large for large blocs, was catching a glimpse of him from behind as he dashed to the elevator back to his office. But the fish rots from the head down. The final cause/responsibilty for MH sinking is the faceless “Starhotels Collezione ... whose properties are members of Preferred Hotels & Resorts, often alongside memberships in The Leading Hotels of the World and Small Luxury Hotels of the World.” If you know how the hell that ugly bag of snakes comes together, you’re a better man than I. I attempted to keep this review short. But its personal. Its terribly sad to say goodbye the old girl and the friends I must leave behind.

This is my second time at the hotel and the hotel itself is fine as the rooms are good size, hotel personnel are accommodating and the location is excellent. My problem is that they overcharged me by $220 after I left and have ignore my multiple emails to customer service, reservations and other emails that I could find online. It is unfortunate that they just do not pay attention to email contact.

Michelangelo The pluses Very pleasant and clean except the windows Large pleasant room, mini suite Nice bathroom and shower. Two bottles of water included per day. Great location near restaurants, theaters, and subway stations. Most staff members were pleasant and efficient Although the room amenities did not include a refrigerator, microwave, or coffee maker, these were all supplied at no extra cost per my request a few weeks ahead. The minuses The windows were dirty and not sealed. When I visit a place like NYC I like to have a view. Unfortunately, the dirty windows ruined the view. On a very cold week in NYC it was too cold to sit near the leaky windows. Away from the windows was fine. Pricy with a pricy restaurant - two omelets with coffees, tax and 20% tip were $75 minus a $10 beverage credit from the hotel. I guess that’s NYC. The food and service were good. After that day we went to diners for slightly lower prices and more variety. Would we book again? Probably but we hope they wash the windows.

Modern convenience in an old world charm setting. Location is outstanding, service is over the top, great food, beverages, quiet, yet steps away from radio City, the theatre and killer food. When you want luxury especially winter surprising rates just stay and enjoy! Mersad, Henry, Kendrick are employees who make it their own!

I thoroughly enjoyed my stay at the Michelangelo Hotel due to the amazing staff. They remembered us every time we walked in and graciously helped us in and made transportation arrangements for us when we needed them as well. Would highly recommend!