The Michelangelo Hotel

This is my second time at the hotel and the hotel itself is fine as the rooms are good size, hotel personnel are accommodating and the location is excellent. My problem is that they overcharged me by $220 after I left and have ignore my multiple emails to customer service, reservations and other emails that I could find online. It is unfortunate that they just do not pay attention to email contact.

Michelangelo The pluses Very pleasant and clean except the windows Large pleasant room, mini suite Nice bathroom and shower. Two bottles of water included per day. Great location near restaurants, theaters, and subway stations. Most staff members were pleasant and efficient Although the room amenities did not include a refrigerator, microwave, or coffee maker, these were all supplied at no extra cost per my request a few weeks ahead. The minuses The windows were dirty and not sealed. When I visit a place like NYC I like to have a view. Unfortunately, the dirty windows ruined the view. On a very cold week in NYC it was too cold to sit near the leaky windows. Away from the windows was fine. Pricy with a pricy restaurant - two omelets with coffees, tax and 20% tip were $75 minus a $10 beverage credit from the hotel. I guess that’s NYC. The food and service were good. After that day we went to diners for slightly lower prices and more variety. Would we book again? Probably but we hope they wash the windows.

Modern convenience in an old world charm setting. Location is outstanding, service is over the top, great food, beverages, quiet, yet steps away from radio City, the theatre and killer food. When you want luxury especially winter surprising rates just stay and enjoy! Mersad, Henry, Kendrick are employees who make it their own!

I thoroughly enjoyed my stay at the Michelangelo Hotel due to the amazing staff. They remembered us every time we walked in and graciously helped us in and made transportation arrangements for us when we needed them as well. Would highly recommend!

We stayed in the Michelangelo during the Christmas holidays and our stay was great - room was large and clean, breakfast was very good, etc. But it was what happened after we left that made this hotel outstanding. My daughter left her ipad in the room. We realized it on the way to the airport. I called and housekeeping found it quickly. Security and management communicated well with me and sent the ipad to us via Fed Ex. Many hotels would have just trashed it and moved on. Really appreciated their attention to detail on this issue!