The Michelangelo Hotel

The hotel is lovely. It is a little worn but upscale and huge rooms. Old world style. We would stay again for sure and I have stayed in NY at least 100 times. The rate of the room was much lower than any other in the city for this class of hotel. We had 2 full bathrooms, living room and bedroom over 800 sq feet. Shower was great. Free WiFi and water. The climate was perfect and the amenities also. Location is perfect too. Right on the corner of 51 and 7th Ave. It was very quiet. Doorman Henry was the best and told us he had been there 31 years. So was delightful. On the other hand KENDRIC at the front desk was awful! He had an attitude and we were told we had free breakfast and we didn’t use it but got a cup of coffee. It was on our bill and we ask about it and he got very nasty with us. He literally threw the receipt at us. It was a bad ending to a great stay. Henry greeted us as we left and it was so nice to see his friendly face. Thank you for a good stay.

Great service always! We love Henry and all the staff.They treat us like family. Great location. Very quiet. Great food and drinks in the bar.

We stayed at the Michelangelo for a few days at the beginning of September. Unfortunately, we are having to rate this as 1/5 for the following reason: An expensive, branded white shirt of mine was (accidentally) removed by the housekeeper when changing the white bedsheets. This part is the understandable mistake. We raised the issue with checkout staff, who assured us their laundry business would be contacted and the shirt returned to us at no additional cost. We left our address for it to be posted. Unfortunately, the following day, the hotel proceeded to withdraw $45 from our bank account to send the shirt. Sorry - on what planet? It was *your* fault the shirt went missing and we have to pay for your mistake? Needless to say emails have gone unanswered but we will pursue this. Avoid this hotel at all costs. As you will see from my profile, we stay at hotels all over the world and if I’m not mistaken, this is only my second 1-star review out of many, many reviews. Disappointed at these devious tactics.

The staff, bellman, Ervin, front desk, Walter, treated us beautifully. We had stayed at the Michelangelo several times before and always had a great experience. This time we came with relatives. I love how welcoming everyone is to our visiting guests. The only downside this time, was maid service seemed to be cut back. No replacement of body lotion and used towels. The location couldn’t be better for theater goers.

We went on a girls trip 4 of us ...had booked the Michelangelo on line were worried about not knowing about the Hotel.. and let me tell you it was fenomenal from the moment we got out of the car meet by the door man who was sooo helpful we knew we had the perfect place for the 4 day trip; the service we received from the front desk to the breakfast every morning at the restaurant the service was incredible the rooms very clean and comfortable we are so glad we chose the Michelangelo...will definitly go back and have recommended to friends....