The Peninsula New York

Not comparable to other five stars in NYC. I've stayed at the Peninsula a total of five times, and this last time will be my last. Paid for a Junior Suite, but got a Superior Suite with an ugly view of rooftop machinery. Ugly. Room was spacious and comfortable. Arrived to see a dirty glass in the bathroom - not what you expect at this price. Indifferent staff at front desk, doorman nice but not always with it. Service, while great in the past, was more like a Motel 6 this time. Try the Park Hyatt, the Baccarat, Mandarin and you will probably like it better.

Whilst the location of the Peninsula is ideal, and the building celebrated, it is the staff that shine. Attention to detail is never more evident than in the Catering and Banquets departments. To have Isabel, John and their entire teams on your side means that you are ensured of an event that will run both effortlessly and seamlessly.

I've run corporate events for the past 15 years all over the world. I can truly say this is the best hotel and event space that I have ever worked with! Isabel from the Events team went above and beyond from the very first moment the enquiry was sent, and her help and guidance was appreciated beyond words. The rest of the team, including the amazing Executive Chef to the waitstaff on the day also couldn't do enough to help me. Ron the bar man is extremely special - you don't get many people like him these days and I'm sad that I had to leave him behind in NY! The feedback from my senior management and clients who attended the event share the same feeling - this was definitely the right choice for our event. The venue, food, drinks and service can't be compared with. If you are looking to host an event - you will never go wrong holding it in this wonderful hotel. I look forward to hosting many more events at the beautiful Peninsula and Pen Top Rooftop! Thank you, thank you, thank you!

we were a bit disappointed with the Peninsula but maybe our hopes were too high. Whilst it has an amazing location in the midst of everything and truly wonderful customer service ( thanks so much Darlise!) the rooms were a bit lacking of true five star. Infact we switched rooms several times as there was always an issue.However staff was truly wonderful and tried to make up for these issues immediately.

If you are looking for a great location in Midtown with beautifully renovated rooms than the Peninsula New York is the best choice. When I asked my travel agent what five star hotel in New York he recommended as the top hotel now- he said the Peninsula! The service is impeccable and all the staff have the best attitudes. Everyone is so welcoming from the minute you arrive at the hotel. After check in we were taken to our room by Carl. He explained all the features of our luxurious room and even helped my husband set up his computer. The modern rooms have tastefully decorated furnishings with plush bedding and the finest linens. The lavish marble bathrooms have a separate shower and soaking tub. Breakfast is a special treat every morning in their beautiful restaurant. The large a la carte menu offers delicious food with attractive presentations. The waiters are so attentive, providing outstanding service and all have great personalities. The hotel has a complimentary car that will take you to short distances near the hotel which we used for shopping and restaurants for dinner. Housekeeping cleaned our room to perfection twice a day. We had the pleasure of meeting the General Manager - Samir Ibrahim. A hotel as magnificent as the Peninsula New York does not happen without the guidance of a leader who instills in his staff a very high level of hospitality and excellence at all facets of the hotel. When I reflect back on my stay it puts a big smile on my face! We look forward to returning. The hotel has won various awards including being rated five stars by Forbes Travel Guide and has also been recognized for many years by the World Travel Awards as New York’s Leading Luxury Hotel. If you are want a hotel in New York with Beautiful Accommodations, Great location and Outstanding service – than you should book the Peninsula New York. I want to thank all the staff that made our stay so special. Breakfast- Agim, Kin and Nicolas Complimentary car- Sackio and Hal Bell Captain- Jason Front Desk- Paul and Vicky Doormen- Jason, Louis and Randolph Concierge- Ryan and Peter Security- Joseph, Mike, Malik and Amir Porter- Rinaldo Assistant Restaurant and Bar Manger- Enri Page- Jose