The Plaza Hotel

Our stay at The Plaza Hotel was outstanding from check-in to check-out. Erika made a remarkable difference by assisting us with a truly excellent upgrade, handled with professionalism, efficiency, and genuine care. Her support elevated the entire experience and reflected the high standards the Plaza is known for. Breakfast at The Palm Court was equally memorable. Although we were served by Ursula only once, her warmth, attentiveness, and elegant service made a lasting impression and perfectly complemented the iconic setting. A flawless experience overall, defined by thoughtful service and timeless hospitality. We would gladly return.

Christmas at the Plaza Palm Court is the is the experience little girls dreams are made of. I went with my daughter and two granddaughters. The girls were mesmerized by the experience. The decorations take your breath away. The selection of tea and treats is extraordinary. There is no way to describe the care to details exhibited during every moment of the service and presentation of the food. Perfection is the only way to describe it. The Plaza Lived Up To The Hype. Don’t miss it!

My daughter and I looked forward to the afternoon tea experience for months. Having had the experience at the Cake Bake Shop and knowing the reputation of The Plaza Hotel, we had high expectations. Unfortunately, the food was terrible. The scones crumbled like sand with an odd texture and the bread was stale. The 2/5 rating wasn’t 0 only because the server was amazing. He did his best to make the experience better, but he could not save the terrible food. I felt embarrassed for The Plaza for delivering such subpar and low quality food at such a high price tag. I would never do this again.

We had tea at the Palm Court today. It was a highlight of our trip! Our server, Porfirio, went above and beyond to make our time special. My daughter is 7 and he treated her like a princess. It was such a special experience. Highly recommend!

Of course we had high expectations for our stay at The Plaza, but our actual experience was beyond that. At Christmas it is stunning, and although busy in the city, the care of the staff made our trip relaxing and rejuvenating. The concierge made sure we had everything we needed in regards to reservations and tickets - thank you Rapha! - the butler service was impeccable, the Tea Service at the Palms was divine. Evan was most hospitable and welcoming - his kindness and genuine care made us feel as though we were home. I truly hope we are in his wing at our next visit - it will be so nice to see a friend! Thank you for our wonderful experience.