The Plaza Hotel

Anniversary experience - just lovely! Tea service was impeccable and they remembered and made it special! Kabir knows how to take a picture for the yearbook! Totally enjoyed the time and the space!

My team and I had afternoon tea at The Plaza’s Palm Court. Since our group was large, they happily seated us at tables close to one another. The Palm Court was absolutely beautiful. Our server Porfirio started the afternoon on a high note by bringing the energy and telling us fun facts about the venue. This gave us the opportunity to joke around and have fun with our server who we even took photos with at the end. In terms of the afternoon tea, it has ruined me for all other afternoon teas as it was the best one I’ve ever had. For reference, we got the Central Park Afternoon Tea. In terms of tea, we got the Des Lordes (earl grey), Bai Mu Dan (white tea), an oolong, and another one. We loved the Bai Mu Dan and their oolong!

Having afternoon tea at the Plaza in the Palm Court is one of my very favorite experiences when visiting NYC. Our server, Shalim made ours especially special. Amazing atmosphere and WONDERFUL service!

From the moment I arrived, the service was exceptional. As soon as I stepped out of the car, staff were there to open the door and assist with luggage and check-in. Russell (I think that was his name) at check-in was especially lovely. I arrived around 9:30am after more than 30 hours of travelling and while my room wasn’t ready yet, he had another staff member kindly show me to a beautiful bathroom where I could freshen up and change. I was given a gorgeous corner room on the 19th floor and it completely lived up to expectations. It was spacious, elegant and incredibly comfortable. What really stood out was the service throughout the hotel. Everyone somehow seemed to know and remember your name, which made the experience feel very personal and welcoming. I also dined at both the Palm Court and Champagne Bar during my stay and both were excellent. Room service was equally great and the ice cream sundae was such a fun treat after a long day exploring the city. I also really appreciated the bath salts provided for the bathtub in the room, which made for the perfect way to unwind. The only thing I will say is that I did look at going to the day spa on site, but upon going down for a look it was just a little bit tired looking so decided against it. That could definitely use a revamp to be more up to standard.

Attended Tea Service on a mother/daughter trip and could not have been more pleased. I have been to a few Teas such as the Ritz in London and the Empress in Victoria, BC and this experience exceed those based on the service we received. We were lucky enough to have Shalim and Muhibul as our servers who did everything to make the experience very fun and memorable. They took time to take pictures, engage with us personally, and offered ways for us to share our experience with family. When I unfortunately experienced a stomach upset due to other food experience, they were kind enough to provide ginger ale and make our exit easy. I will never forget having my first adult mother/daughter trip be filled with extra love and joy because of their attention. That may sound excessive but it is not an exaggeration Thank you Shalim and Muhibul, you will always be a part of our joyful experience.