The Quin

This well-established property, located in one of the most magnificent cities in the world, is definitely not a luxury hotel based on our experience. We traveled to New York City to see a Broadway show and celebrate our 29th wedding anniversary. Prior to our arrival, the staff contacted us and invited us to attend another sales presentation. We let them know that we were celebrating our anniversary, which made the lack of attention and hospitality during our actual stay even more disappointing. In retrospect, we are very glad we declined the sales presentation. From the moment we arrived, the experience felt more like checking into a basic Hampton Inn or Holiday Inn than arriving at a property marketed as a premium Hilton Grand Vacations destination on “Billionaires’ Row.” There was nothing about the welcome or service that conveyed luxury, exclusivity, or even recognition that we were owners. Unfortunately, things got worse when we entered our room. There was visible dust throughout the room, loose hairs in the bathroom, stained lampshades, and the air conditioning was not working properly. We contacted the front desk about the AC and were essentially ignored. No one came to the room, and no one followed up to determine whether the problem had been resolved. At a property positioned as a luxury destination, this level of housekeeping and customer service is simply unacceptable. Our disappointment is particularly significant because we have stayed at other Hilton properties within the Hilton Grand Vacations family and have experienced the quality, class, refinement, and service that made us confident in purchasing into the Hilton brand. Unfortunately, the management and service standards at The Quin did not come close to those experiences. The contrast between the sales presentation of The Quin as a premium property on “Billionaires’ Row” and the actual owner experience is especially troubling. When you purchase into a vacation ownership program based partly on the reputation of the Hilton name and the promise of a premium experience, the property should consistently deliver on that promise—not just during the sales process. The Owners Lounge was another disappointment. For a property of this caliber and at this ownership cost, the lounge should offer snacks and refreshments throughout the day, with wine available beyond a limited 5–7 p.m. window. This is New York City. The lounge should feel like an exclusive amenity for owners, not like the breakfast seating area of a mid-range hotel. We absolutely love the location, and that remains the property’s greatest strength. We will continue to enjoy it for that reason until we ultimately decide whether another program better meets our expectations. We specifically purchased this Hilton property because of the consistently positive experiences we had enjoyed at other Hilton properties and the confidence we had in the Hilton brand. Unfortunately, our stay at The Quin left us greatly disappointed. A property in such an extraordinary location—and one marketed as a luxury ownership experience—should be capable of delivering much more.

ROOMS: good sized rooms with a stylish interior. Very comfortable bed, desk, big TV. Every room is equipped with a coffee machine (complimentary coffee/tea and water in the room are provided), big safe, bathrobes and slippers, bathroom necessities. Please be advised that Studio king deluxe plus room could be different from the photos: on websites they post corner room with two windows while in reality there are rooms with only one simple looking window. I advise hotel to make it clear during booking process to avoid guests’ confusion and disappointment. LOCATION: very centric! The nearest metro station is next to the hotel, just two blocks away to Central Park, close to 5th avenue and Broadway. FACILITIES: fast Wii-fi, gym 24h - good free weights and necessary training machines are available, ice machine, water refill machine STAFF: polite and helpful.

oh my gosh the hotel was so nice and everyone was super duper friendly and so helpful even when my phone died they helped me and charged it!! They recommended so many good places to go and especially the two people who were at the front when we stayed they had chats with us and made us feel so so welcome i loved this experience with this hotel i would totally come back again with my mom

Marrisa was absolutely amazing accommodating my family. She is incredible in hospitality and such a friendly face when walking in. Give her a raise!!!

We stayed three nights here in a premier one bedroom suite. The room was excellent with lots of windows and plenty of space. Having one and a half baths was a bonus. The bed and linen were comfortable. What’s more, the staff was outstanding. They were helpful and friendly, always happy to assist. The only slight negative was hearing the upstairs neighbors who seemed to have a child running around constantly. But that wouldn’t keep us from staying here the next time we are in NYC.