The Quin

We stayed three nights here in a premier one bedroom suite. The room was excellent with lots of windows and plenty of space. Having one and a half baths was a bonus. The bed and linen were comfortable. What’s more, the staff was outstanding. They were helpful and friendly, always happy to assist. The only slight negative was hearing the upstairs neighbors who seemed to have a child running around constantly. But that wouldn’t keep us from staying here the next time we are in NYC.

The location is perfect for walking to Broadway, the park, Carnegie Hall and Rockefeller Center. The front desk and valet staff were incredibly friendly and helpful. Housekeeping did a super job. Hilton's representative Janet is a wonderful brand ambassador! Small comfortable lobby. The room was spacious enough and equipped with all necessities, like robes, slippers, mini fridge and coffee. Bathroom a bit small. I did feel like the a/c did what it wanted and stayed the same temperature regardless of setting. The pillows , not foam, were not my style and did cause three sleepless nights. The mattress was also too hard in my opinion. Of course, everyone has their own tastes. Would stay here again, but may bring a pillow!

So, the very best part of this hotel is its location. Pretty much perfectly situated to get to everything easily. Our room (Studio King Deluxe) was large enough and didn't feel cramped. We had an issue while there, but they addressed it satisfactorily and without attitude. All the staff were friendly and helpful. A few negatives: Along with this location comes a fair bit of road noise. I think this is unavailable as the hotel is at a very busy intersection. You will absolutely get hit up for a timeshare presentation. If you get breakfast with your room, it is about a block away and you have to choose from a list of items and can't order what you want. Would I stay here again? Most likely.

Would never stay here again. I am a very frequent business traveler. I have a high tolerance for rooms with problems. This is the weirdest room with windows you can’t see out of. It’s so closed in. Feels like you are in a basement or something. Horrible.

The Quin has great customer service. Everyone I met smiles and always asks if I need help. It locates in a relatively quiet street, but you can easily walk to Central Park, Time Square, and MoMA. However, I probably booked the basic room and it was extremely tiny. The window doesn't have any view. Bathrobes are dry and hard, with a tag saying I can buy it if I like it: honestly no one would like that. The refrigerator is so aloud that I have to unplug it. AC is also just right above the bed because of the very low ceiling, so I have to turn it off. I didn't fall asleep until midnight. Overall, this hotel is too old and definitely needs maintenance or renovation. Please stay away from this place: there are so many other choices nearby.