The Quin

SAFETY ALERT We stayed for 3 nights in October. Brought up our concern with the glass shower door not being safely fastened and slamming hard. The front desk staff did nothing. My husband nearly guillotined his finger. He had bruises and cuts on both sides. We replicated the incident with a bar of soap (video attached) and it chopped it clean in half without us applying any force to close the door. Could have been so much worse if it was a kid or someone with smaller fingers. Was also very upset it took two complaints to the front desk to send a manager and engineer up to our room to fix it (they didn’t). They offered us some Hilton points and ice. But somehow, we only ever received the ice… Very disappointed in the service and staff’s response. This should be a nicer Hilton, especially given the location. For the price and attention to customer’s needs (let alone safety), stay somewhere else.

My husband and I live in Africa and we get together with family in NYC each year to visit my mother. My husband and I enjoyed our week-long stay at The Quin last year, so we booked again for this year. Last year, The Quin accepted cash at check-in as well as check-out, and we were expecting the same this year, since neither the hotel nor the booking agent advised of any special conditions to note regarding payment. When we arrived on the afternoon of Saturday 25th October, we were informed that they needed to put a hold on a credit card for the entire amount of the stay at check-in. Although we were prepared to pay IN CASH for the entire stay upfront, the manager, Brandon, refused to accept this or any other arrangement. He was dismissive and condescending, and could not care less that we would not be able to check in at all, since we could not even deposit our cash in the bank as it was already closed. We finally managed to check in only because my sister came to the rescue with her credit card. The incident spoilt our stay at The Quin. It was also entirely avoidable, had the hotel only been clear from the outset what its requirements were at check-in, especially since these had changed since last year. They had sent several emails prior to our arrival but none of the emails addressed this at all. Aside from the above incident, we would like to send a shout-out and say a special thank-you to Nima, one of the porters, who assisted us with our luggage upon check-out all the way to Madison Avenue due to the streets being closed for the NYC marathon. His attitude exemplified real customer service which Brandon certainly lacked.

Worst NYC hotel we have stayed at! Maybe it’s ok if you’re a Hilton club member but we paid a ridiculous high amount for an extremely NOISY corner suite. The room itself was nice, housekeeping excellent, good nespresso coffee machine , shower was nice, water replenished daily. Negatives: price( $5400 incl tax for 4 nights)common areas worn, doormen mostly stand around and don’t do anything, mattress marginal, pillows thin and squishy, weird clear glass door encasing toilet, no breakfast included in my price. Maybe an interior room is less noisy. Didn’t have one in my category to move to. A lesser room was offered but front desk said I’d have to talk to manager to possibly get that lower room rate, forget that nonsense! We stuck it out with little sleep despite earplugs!! Location of hotel is decent. Room size is spacious. My advice is find another hotel in the area!

Hotel was clean, comfortable and easy to find. Very close to several subway lines. Distance to Central Park for a stroll was easy. Staff were lovely, especially the front of house. We had a higher floor room, it faced inwards, so no view and did limit some daylight, but it was good for limiting noise from the busy city streets. Sure, a lobby bar would be nice, but there are a couple of nearby bars. We didn’t sample Acadia which is housed in the same building.

It’s ok. Good location. Service used to be better. Stayed here 4 times already. Rooms could use some better maintenance. Elevators could be changed. Breakfast on the last visit was a big issue. It was included in our rate, but instead of allowing the use of the next side restaurant, they gave us vouchers for a dinner 3 blocks away. Not a 5 star type of service.