Royalton New York

From the moment we stepped out of the cab from JFK to when we left after a 4 day fabulous break, we had the best ever experience at THE ROYALTON HOTEL! Marcos, Noelle, Sean, Neil and SAM (the list is endless!!) all helped to make our stay be a great experience. The front desk was always extremely helpful despite our endless questions. Nothing was too much trouble. They are very patient people!! Our room was large (35 sq metres), had two very comfy double beds, a spacious bathroom. excellent shower. Our room was kept spotless and always lovely and warm! What more could you ask for?? We could not fault this hotel in any way. Personally we loved the dark theme running throughout. so different!! the location is perfect. A few steps from Times Square, the subway and all bus routes uptown and down town. We had lovely well presented breakfasts each morning. Fresh juice and ground coffee got us off to a great start!! Overall, a great experience We would highly recommend this great hotel. Everything was perfect!! We will certainly be back again!!

My last visit was 5 years ago at the Royalton; the hotel is still nice and plush. The rooms are well kept although the mattress was giving some serious issues for my stay this time - it was way too soft with this sinking feeling. Otherwise the overall experience was still awesome - the front desk and housekeeping were very attentive and addressed my requests at instant moment and with care. Definitely recommend the place for travelers.

We read the reviews of this hotel before booking it for a weekend to attend a wedding. Our first room had a real fireplace. Which while an interesting concept resulted in the room smelling like a cabin in the woods - but not in a good way. They use artificial logs in an enclosed (can't open windows) room. We moved to room #2, turned on the air conditioning and went out for a few hours. Came back to find the temperature in the room had gone up not down to a toasty 80F. Moved on to room #3 (all this on the first day) and settled into a larger room with a smaller bed. We stayed - enough is enough. The hotel needs a serious makeover. The bathroom has a sink the size of one in an airline washroom - maybe smaller. The tub/shower looks like something from a Vegas "honeymoon" suite, but again not in a good way. The best part of the hotel is the bar - which isn't saying a lot. My advice... look elsewhere...

Pros: Great location, the rooms are nice size for NYC and there is a pretty front door - that might be it. Cons: The biggest con is that despite 4 requests to have the AC repaired, it was not. The room remained between 77 and 78 degrees most of our stay. We were told by the front desk clerk, that the heat was turned on across the building and the AC could not be turned on. However, our friends on the 8th floor could control their thermostat and had a cool 68 degrees with AC. The light in the bathroom flashed on and off randomly. Except for the lobby, it all felt a little dreary. I stayed in this hotel years ago when it was an Ian Schrager hotel, it's clearly gone down hill. I would not stay there again. While the location is good, there are several hotels on the same block of similar or better quality.

We arrived at night and couldn't easily find reception; it is very dark and noisy in the lobby/bar area. It was so noisy we literally couldn't hear what the receptionist was saying. Room was ok but only one robe between the two of us. We had breakfast on the one morning, extortionate price - I assume this is why we were the only people in the restaurant. No room service or restaurant in the evening. We asked in advance whether there would be a room we could use after we'd checked out as we'd had a late flight. We were given the key only to find there was some other people in there; this is normal apparently. They found it as awkward as us. We were unable to shower as the other people had used the towels. We did complain but no one seemed bothered; quite normal apparently. The hotel is in a great location, close to Times Square and other main attractions but I wound't choose to stay here again.