Royalton New York

We arrived at the hotel on New Year’s Day and were surprised at check-in to learn about a mandatory facility fee of $40 per room per day—adding up to a staggering $480 for our three rooms. When I questioned this, I was told it was disclosed in the paperwork (who really reads the fine print?). When I asked what the fee covered, I was told it included access to the gym and Broadband. I explained we didn’t plan to use the gym and could make our arrangements for BB, but was informed the charge was non-negotiable. I was shocked that such a mandatory fee wasn’t included in the advertised price. Not a great start to our stay. On the positive side, the lobby was cosy and welcoming, the staff were friendly, and the location was excellent for sights like Times Square and Grand Central Station. That’s about where the positives end. On the negative side: no kettle, slippers, or gowns provided. After asking, we eventually received a kettle and slippers (they don’t offer gowns). We also had to request cups and buy our own tea and sugar. There’s no onsite catering, so I’m unsure how this qualifies as a four-star hotel—we ended up using local diners for breakfast. To make matters worse, one bathroom had a toilet overflow. The cleaner simply mopped the floor without using bleach or disinfectant, despite toilet water flooding the bathroom. We were offered alternative rooms, but none were suitable—too small, on different floors, or with unusable balconies. Compensation was flatly refused, which makes the facility fee even harder to justify. The only reason this hotel gets two stars is because of the front desk staff and the location. I’ve tried to be fair and objective, but I would not stay here again. PS. As others have stated the front and back of the hotel is covered by scaffolding and the rooms look nothing like the pictures - they are alot more dated.

When you enter the lobby it is elegant, warm and welcoming. The reception is warm and fast check in. The elevators, hallways and showing wear and the room is comfortable but could use updating. How can they claim to be a four star hotel when there is no restaurant or bar? I remember the Royalton in his heyday and what an amazing restaurant and bar there was! There is no resemblance of what it used to be and that is sad to see. If you care about four star amenities even the basics of a restaurant and bar, do not book here as you will be disappointed.

I've stayed in New York quite a few times but first time here. On arrival the hotel is covered in scaffolding and a very small reception. My initial reaction was it didn't look like the pictures and I was left feeling very disappointed. I think the pictures are very misleading. They are off the hotel but probably when shiny and new and not as it is today. Had they shown the correct photos I wouldn't have booked this hotel. The rooftop bar on an evening didn't look bad but when I nipped up to use the toilet during the day you noticed it's really tired and almost grubby in appearance. We used the bar one evening but they didn't offer a coffee, orange juice or a mocktail. For someone like myself that didn't drink I felt the choice was really poor and lacked any atmosphere. The bedroom was actually quite good. We were on floor 12, there was a rattle behind the picture and we wedged with paper and rattle stopped.. there was a balcony but not allowed to use due to work taking place. The soundproofing was pretty good, really comfy bed, large room and plenty of hot water and spotlessly clean. All the staff we met apart from the rooftop bar were really friendly and helpful but the staff in the bar I found not particularly great. Due to the comfort of the room and overall staff is why I've given it a three dot review but truthfully I wouldn't book here again.

It was not as bad as I was expecting based on the reviews. I agree with many of the other reviews, staff were great. Hotel is clean but very strange and outdated. No hot water and no amenities. Location is superb. I was told by one of the staff they are trying to sell the hotel which is why no money is being put in for upgrades. It was Christmas so room was expensive for what we got but we made it work and enjoyed our time in NYC.

I love the size of one bedroom apartment. The room serves were excellent. But the bartenders next to ocean side and building 18 are rude. Just don’t let it go