Royalton New York

In its favour it is a great location just between Times Square and 5th Ave. Easy walk to Central Park. The staff also were welcoming and helpful. We were hoping for a really nice hotel and paid more than it was worth I realise now - for the short time we were in the city and the photos made this appear so. But the pics must have been from when it was a nicely designed vibrant hotel. But that era is now behind it. The entry lobby and ground floor communal area is closed up and deserted barring the receptionist “cubby” well out of view. The credit card deposited will only been drawn upon as payment for the tax (if pre paid accommodation) as there is no way to spend any money. There is not even anywhere to get a coffee. No food or drink not any coffee facility in the room. No cup or glass in the room. I have generously awarded 3 stars as if you want a clean well located hotel with lovely staff then by all means book but I would not return nor could I recommend it. It was a big disappointment.

It’s very sad to see a gorgeous hotel slipping into disrepair. This place is was super chic, and the interiors that were once the epitome of style, are bruised, torn, and sad. You can’t still see some or the Steve Rubell charm here and there but the beautiful lobby is empty. No working restaurant and a depressing empty, non-open bar. The carpet in my room was torn and stained, the mattress has more potholes than a Philadelphia expressway, and the seating looks like Rocky in Rocky 4. That said, there is still some gorgeousness leftover, the staff was helpful and prompt, and my room was clean… albeit like an addict that has gone sober.

I'm not sure what is going on at this hotel but DO NOT STAY HERE!!! The condition of the lobby should have tipped me off but we were travel weary after flight cancellations. Check in was a tiny window like you would expect at a train station! And the employee was dressed in leggings and a t-shirt. At 5:00pm the lobby was dark, dirty, empty and bar looked as though it had been closed permanently. The room was only half carpeted - the rest just concrete. One of the upholstered chairs was broken. After a few minutes we decided we were not going to sleep there and went down to ask to be refunded. They refused, even after a few later attempts to be reimbursed. $555.00 This hotel may have been used as an immigrant shelter or something - beware.

The Royalton Hotel on W. 44th St. is advertised as a 4 star NYC Hotel. I used Booking.com and notified them the Royalton does not provide ANYTHING but a good bed and 2 water bottles. NO PARKING. NO FOOD of any kind (no restaurant, not even a snack shop, no breakfast…No lobby coffee, not even coffee in room. Staff is nice but previously glorious lobby has torn furniture. I’ve stayed in better 3 star NYC hotels. COVID likely killed this hotel. I hate writing bad reviews. My room was nice and had a BALCONY which needed concrete repair. Couldn’t even open closet doors due to weird, old, loose handle. Could have found a nicer full service midtown hotel with or without a balcony for less money and maybe parking and a breakfast TO BUY.

Everyone was very friendly and helpful, particularly Jeanae that helped when we checked it!