Royalton New York

Although the hotel is dated and in need of some refurbishment it is clean, the staff are friendly and it’s in a great location

I cannot stress enough, how mismanaged this property is. The building is nice. The staff are kind. But the description on the website and the four star rating or wholly untrue. There are no luxury 300 Thread count linens. They barely provide soap. There are no cups or glasses in the room, but most importantly they don’t provide a comforter. Or a blanket. It’s just a single top sheet unless you ask multiple times at the desk at that point housekeeping will come and tell you that they just don’t have them all the time. The rooms are tired, the design looks like it came from the early 80s when black-and-white photos of people had them with red lipstick or blue eyes. The rooms are worn, but clean, but completely bereft Of any amenities whatsoever. There is no food or drink available anywhere on the property even though the lobby is designed to operate us both the restaurant and the bar. I saw people just laying across some of the furniture. Maybe they weren’t able to get hotels for the night, I don’t know.

alcove room was great. loved the room layout, recessed bedside lights/shelves and the round tub was beautiful. Perfect place for a wonderful getaway.

I experienced very little willingness from the hotel to engage in a constructive dialogue when a simple misunderstanding occurred. Rather than seeking a fair and balanced solution, the staff adopted a rigid and uncooperative attitude, leaving no room for mediation. This approach is particularly disappointing for a hotel of this level, where one would expect more professionalism, flexibility, and genuine customer care.

This hotel is way past its prime. It is a 2 star hotel at best. First time in a very long time that as soon as I saw my room I almost turned around and found another hotel. It is dusty, dingy, and outdated. Not even close to a good experience.