This was my second stay and will be my go to NYC hotel from now on.As a loyalty member I was offered a discounted upgrade offer a few days before arrival which I fully took advantage of hello Suite! Our room was ready right when we arrived a bit earlier than check in time and I took advantage of the late check out also offered to loyalty members. All staff at the front of the hotel, lobby, concierge, housekeeping , luggage were top notch, bar staff were also super friendly. It was nice to see the restaurant open but we did not get a chance to try it this time. Room was super clean with Balmain soap and shampoo ! Suite was very quiet despite the rooms on either side us being occupied. My favorite part is the location , on a quieter street but easy to get to the action on Times Square, theater district as well as 5th Avenue shopping. Thank you Sofitel for making our mom daughter getaway such a memorable one.

My friend and I visited Sofitel for a 5 night trip to NYC. We chose for the location and price. Everyone on staff including GM, front desk, bellmen, and housekeeping are extremely professional and responsive. Everyone very hospitable. Accommodations were very comfortable. Perfect spot for couples, friends, families or solo! Location can't be beat if you're looking for a great NYC base to see everything. Extremely positive experience.

The room was booked for 2 adults and 1 child but the room only had a king bed, so we had to ask for a pull out bed. There was also blood stain on the carpet, next to the bedside table, I asked for it to be cleaned but it wasn’t so I had to ask again. Great location from Time square (5 minute walk) and the subway is 2 minute walk away.

My friend and I (both seniors) have stayed at nearly every hotel on W 44th street and the Sofitel is our favorite. We won't stay anywhere else after having found this spot. We've stayed twice and if anything, our recent stay was even better than the first. Perfect mid-town location for theater-goers like us, walking distance to excellent restaurants (Lantanzzi's and Il Corso for italian, Acdeniz for mediterranean, Lolita for mexican---avoid the Red Flame diner for breakfast), friendly staff, nice on-site restaurant/bar, quiet rooms that are big for NYC, large bathrooms with separate tub/shower and wide vanities, heavy robes, wonderful pillows. comfy bed, down comforters, etc. What more could you ask for? Yes, the decor might be considered "dated", but that didn't bother us at all. Yes, it's pricey, but not much different than other nice hotels in the area (e.g., Algonquin, Iriquois). We were satisfied with the basic queen room. My friend was on the 6th floor and I was on the 12th, and both rooms were quiet since 44th is not a busy street, so don't be afraid of getting a lower floor room or one facing the street. One thing to note, like in most of the hotels on W. 44th, the rooms don't get much light, so prepare for it to be dark. We can hardly wait to return for our annual trip to the city.

I have stayed at a Sofitel before in Marrakesh, which was an amazing experience, so my expectations were high! Unfortunately the NY Sofitel isn’t what I would call a luxury 5 star hotel. The staff were friendly especially the doorman. But it’s very rundown, the public areas look nice but the luxury twin room on the 15th floor was very tired. Be aware the mini bar is empty and there is no tea and coffee facilities in the room. You can get complimentary tea and coffee from the bar in the morning to take away but no one told us that, so only found out towards the end of the week. On a more positive note, the beds were very comfortable and the location was good.