The Surrey, A Corinthia Hotel

My stay was perfect. Service is excellent especially from Renee Carbone director of Guest Relations. Renee made sure of that the smallest details were taken care of. It felt like home

Overall this hotel was a disappointment. Just because you always call me by my name and offer me a bottle of water does not make a property deluxe. The checkin desk is very tight such that if there are two guests, you will be on top of each other. There were always gentleman at the door but they did not always open it. It does not seem appropriate for the front desk staff to be taking selfies. After we checked in and headed to the elevator with the bellman, a front desk person came quickly at us and loudly asked for my fiancé's name although it was already on the record. We had a grand deluxe room. It was decorated very nicely. The bathroom and closets are well thought out. However the bedroom was quite small. We did try the restaurant - although the food was good, the waitress was substandard and the noise level was very high. Finally we booked thru AE platinum. When we checked in , there was no mention of any of the benefits. I told them that we would be taking advantage of the late check out. I doubt that there was any true attempt at upgrading the room.

Absolutely incredible experience and the definition of Luxury in NYC. This UES staple lived up to every and all expectations. The accommodations were stunning and the decor and attention to detail were extremely elevated. We were celebrating a birthday - and the staff went above and beyond to make us feel very special. I want to give a special acknowledgement to the Sisley Spa and the Spa Director, Christian. He took such incredible care of us and made us feel like family during our short stay. I cannot recommend this hotel enough, when looking through the plethora of options in NYC - The Surrey will and does stand out for a reason. We can not wait to come back!!

We highly recommend The Surrey. It is situated in a wonderful location, and the facilities are both brand-new and thoughtfully designed. The service across the board is impeccable; every member of the staff has gone above and beyond to ensure our comfort. In particular, I must highlight Julio from the security team, who has been exceptional. He is not only highly professional but also incredibly thoughtful and caring—a true testament to the hotel’s commitment to providing an outstanding, high-end guest experience.

The Surrey is my favorite hotel. The staff is exceptional. Shout out to Margaret and Jonathan at front desk and Julio at the door