The Surrey, A Corinthia Hotel

Our stay at The Surrey exceeded every expectation. The hotel is beautiful, impeccably maintained, and the rooms were among the cleanest we’ve ever experienced. Every request was met graciously, and we always felt genuinely cared for. What truly sets The Surrey apart, though, is its people. Everyone struck the perfect balance of being warm, personal, and attentive without ever feeling overbearing. I’d like to recognize in particular Margaret at the front desk and Stephen on the door staff as wonderful examples of the incredible hospitality we experienced. They went above and beyond to help us get settled after we arrived a bit frazzled following a multi-day flight cancellation. Margaret also helped secure a reservation for us at Casa Tua that evening, and when we returned to our room after venturing out for a few necessities, we found a delicious treat waiting for us—a thoughtful surprise that meant even more after a long and unexpected day. Wasim, the front desk supervisor on our final day, was also exceptional. Once we were finally able to get home, he was instrumental in helping us navigate a very early departure. He went out of his way to coordinate everything we needed, including arranging a 4:00 a.m. room service order so we could have breakfast before leaving for our flight. It’s that combination of exceptional service and genuine warmth that turns a beautiful hotel into one you can’t wait to return to. The Surrey has absolutely become that place for us, and we’re already looking forward to coming back.

Great location. Amazing experience and service. Rooms were on point and well worth the price. Delicious food and variety of cocktails. Definitely coming back.

Perfectly well appointed room, super comfy bed and pillows, amazingly polite and responsive staff

Where do I start. This hotel is perfection. The location, the doormen, front desk, rooms, absolutely everything impeccable. Visited NYC for my birthday, and to see our daughter who lives there. Wonderful welcome small cake in the room, the linens, turn-down service, free car service in a small radius. Walking distance to Central Park, The Met, the Carlyle etc. I've been coming to NYC for 35 years and this by far is the quietest hotel I have stayed in. No street noise in our room. Casa Tua restaurant in the lobby was wonderful for breakfast, lunch, and the Lounge bar across the way great for afternoon snacks and a break from walking. The one thing I want to mention is, they treated us just a warmly on our departure day as our arrival day. We all know that feeling of when you get to a hotel everyone is all smiles, and the day you leave, you are invisible. Not at The Surrey. Outstanding in every single way. The bar has been set Surrey!

Julio, Howard and Stevenson were incredibly friendly and gave our dog biscuits every time we came in and out. We love them and The Surrey!