Great location. When we first arrived we were shown a room that was considerably smaller than we had booked, it was rectified after we requested it be corrected and an argumentative discussion with the check in staff who did not have the correct information. We showed them our booking and they reluctantly agreed. Room service was nonexistent. The front desk staff were positively belligerent when we queried about getting room service. We've travelled a reasonable amount over the years and have not struck such an attitude before, anywhere. For what you pay to stay their the arrogant and dismissive staff are an unpleasant feature. Do your self a favour, stay somewhere else. Very disappointing.

I LOVE the Surrey! I used to live in NY and this beautiful East side boutique hotel is the epitome of upper east side. Every time I visit I love staying here. Beautiful memories here throughout the years. Location is key, and this is walking distance to the train and right on central park.

We arrived very late and the check-in staff handed us warmed towels. They delivered complimentary champagne to our suite before we entered the room, incredible customer service. Next to Central Park. Incredibly romantic hotel with high fashion vibe. The french restaurant downstairs was superb, also some evening they had live jazz. The best place to stay Manhatten.

I've enjoyed previous stays at the Surrey so I prepaid $3,678.03 for a reservation for June 11th on January 12th. Nancy Padolina (Director of Reservations & Distribution) notified me on June 2th that they had suspended operations due to COVID-19. I immediately requested a refund. She eventually responded on the date of my reservation that she would "follow up on this request with our Financial Team." After numerous phone calls I have received no response other than an email on the date of my reservation suggesting that their advance purchase policy meant that I had lost all of my money. This is despicable, especially for an establishment that continues to advertise flexible cancellations due to the virus. Be VERY careful!

I had the pleasure of staying at The Surrey in the early part of March to celebrate my birthday. This was my first time at the hotel and definitely will not be my last. From the very beginning, I was connected with Leilani Santiago, the guest relations manager. Saying she was excellent is an understatement. She ensured every need was met from dining and transportation needs to having some nice very (and thoughtful) birthday surprises placed in my room. Upon check in and check out, it was a very seamless and enjoyable stay. So thanks to Leilani and the entire staff for your thoughtful and very professional service. Best ... Troy