Lotte New York Palace & The Towers
New York City, New York
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About the Hotel
A peerless address for business, a glamorous setting for society weddings, and a treasured retreat for family holidays, Lotte New York Palace has long reigned as New York City’s most iconic and instantly recognizable hotel. Offering two remarkable experiences within The Palace and The Towers, this stately and historic landmark exudes sophistication and luxury in Midtown Manhattan. Timeless elegance meets modern-day luxury in our Palace guest rooms and suites, each a stylish and supremely comfortable urban oasis. Personalized service defines The Towers. This collection of luxurious guest rooms and suites offers upgraded amenities and occupies our top 14 floors.
Location
Lotte New York Palace & The Towers
455 Madison Avenue
New York City, New York
10022
Nearest Airport: LGA, JFK, EWR
Features and Amenities
- General Information
- Pet Friendly
- Non-Smoking Rooms
- Handicap Accessible Facilities
- Dining
- 24-Hour Room Service
- Wine Cellar
- Bar
- Bar & Lounge
- On-Site Amenities
- Concierge
- Spa on Property
- Fitness Center
- In-Room Spa Services
- In-Room Amenities
- In-Room Safes
- WiFi
- Activities
- Sightseeing
- Business
- Meeting Rooms
- Business Center
- Conference Facilities
- Family
- Babysitting
- Nearby
- Historic Sites
- Shopping
- Museums
- Restaurants
- Nightlife
- Parks
- Interests
- City
- Culture & Arts
- Hotels
- Signature Perks
Reviews for Lotte New York Palace & The Towers
Clara
Clara at the Towers was remarkable when we checked in, professional, friendly and efficient. We love the Lotte for its elegance and we keep coming back for the service. Thanks, Clara!
Stephanie P
Friendly and Warm
Clara at the front desk is super attentive and always of help! I can't believe she even knows our name. Makes us want to return!
Jeffrey P - Lutherville Timonium, Maryland
Excellent Staff
I had a wonderful stay and an overall excellent experience at this hotel. From the moment I arrived, everything was smooth, professional, and welcoming. The hotel itself is well maintained, comfortable, and thoughtfully designed, making it easy to relax and enjoy the stay. What truly stood out, however, was the exceptional staff. Kal was incredibly attentive and efficient, always making sure everything was taken care of seamlessly. Norma was warm, professional, and genuinely kind, creating a welcoming atmosphere throughout my stay. Clara was consistently helpful and approachable, always ready to assist with a smile. Anass went above and beyond to ensure comfort and satisfaction, demonstrating outstanding hospitality and care. Not to forget Salah, the amazing hotel chauffeur who was always ready. Their combined efforts made the stay feel personalized and memorable, not just routine. It’s clear that this hotel values service excellence and teamwork. I would highly recommend this hotel to anyone looking for comfort, quality service, and a genuinely positive experience. I look forward to staying here again.
Sunshine40414736428
Amazing mail desk team Joan ramrup
For Joan rampur from the mail desk team. You truly deserves a raise. She consistently goes above and beyond for guests and turns what is usually a stressful situation lost or return packages—into a completely seamless experience. She personally finds the best solution every time and genuinely takes the burden off the customer’s shoulders. Joan handles everything with so much care, kindness, and love. Thank you for always making my stay amazing I’m so grateful for you.
M9817HOsarad
Lovely weekend!
Perfect location, great room, amazing shower, delicious food! The staff was top notch. Shout out to Clara and Norma at the reception desk.
Ihave8kids - Point Pleasant, New Jersey
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Our stay at the Lotte NY Palace was terrific! Have stayed there in the past and this hotel always delivers.
K.F.
