Lotte New York Palace & The Towers

I had a wonderful experience at the Towers at Lotte New York Palace. The service was exceptional from the moment I arrived. In particular, Clara at the front desk was outstanding. She was extremely helpful, professional, and efficient, making the check-in process smooth and effortless. Clara took the time to ensure that everything we needed was taken care of, and her attentiveness truly made a difference to our stay. Excellent service overall—this is hospitality at its best.

My family stayed at The Towers at Lotte New York Palace for Christmas. The hotel has an old world beauty and charm which was very impressive. The corner suite was expansive with stunning views of the Manhattan skyline and the East River. The suite was very clean and had all the amenities we needed for a Christmas morning catered breakfast. The staff were very courteous and warm and welcoming. I have to give a special shoutout to Clara at the Reception Deck. Check in with her was great and she was very warm and took care of our requests. We will definitely stay at this hotel again!

We have been extremely happy with our stay! It is a beautiful hotel! Our check in process went very smoothly and Clara was very helpful and accommodating! She went above and beyond to make us feel welcome even though it was very busy at the check in desk. I would highly recommend this hotel!

Checked in on 26 December and the staff was challenged with late checkouts and impending weather. Despite this, we ultimately got our room 20 minutes before the promised deadline and the room is amazing. Clara worked what had to be at least a 12 hour day at reception and was gracious and helpful throughout.

Checked in on perhaps busiest travel day of the year and Clara made the check in process smooth and easy. Despite traveling with three tired and hungry kids under the age of 8 she was kind, pleasant, and very accommodating. Even got us an amazing view of the Christmas Tree and The Cathedral!