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A peerless address for business, a glamorous setting for society weddings, and a treasured retreat for family holidays, Lotte New York Palace has long reigned as New York City’s most iconic and instantly recognizable hotel. Offering two remarkable experiences within The Palace and The Towers, this stately and historic landmark exudes sophistication and luxury in Midtown Manhattan. Timeless elegance meets modern-day luxury in our Palace guest rooms and suites, each a stylish and supremely comfortable urban oasis. Personalized service defines The Towers. This collection of luxurious guest rooms and suites offers upgraded amenities and occupies our top 14 floors.
Lotte New York Palace & The Towers
455 Madison Avenue
New York City, New York
10022
Nearest Airport: LGA, JFK, EWR
Had a fabulous stay @ The Towers- All started well thanks to Rebecca V. at check-in, where she greeted us and welcomed us for the first time by offering a great upgrade to a fabulous suite. Very friendly, professional and helpful! Also had great experience and a world class massage with Blanca who really fixed all my aches and pains! Thx to all for a great stay-
Brian C
The Lotte New York Palace was wonderful. The corner suite was extremely spacious and allowed the family to work as well as rest. The location was terrific. The best part of the stay was the service and Rebecca Villasenor was excellent.
SubraN2
We stayed in the Tower at Lotte for 6 nights, had excellent and personal service by both Rebecca and Clara over the July 4th holiday week. We had an upgraded suite which had an air conditioning leak, and they immediately upgraded us to an even larger suite on a high floor! The hotel location was very convenient for sightseeing and museums. Our adult children enjoyed the Palace part, lower floor, a smaller room but nice view, and they also really had a nice time! Thank you Rebecca and Clara!
ljk313
This place is stunning! The art all throughout the lobby was beautiful and well curated. Special mention to Rebecca at the desk - she couldn’t be more helpful and her warmth helped make this stay a memorable one. Would stay here again.
Vanna L - Melbourne, Australia
Towers at Lotte is an exceptional hotel. The staff treat you like royalty. Especially, Rebecca at the towers. I followed her from the Waldorf Astoria to the Towers. She goes above and beyond to ensure I have an amazing stay. She truly takes great care. Love Cedrick salon and Ila Spa are in the hotel.
Denise W - Washington DC, United States
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Our stay at the Lotte NY Palace was terrific! Have stayed there in the past and this hotel always delivers.
K.F.