The Dominick Hotel

Booked through amex travel. It was such a great experience. Enjoyed the pool and food at Takoy. Had breakfast the next morning at the mezzanine. The view was great from our hotel room and the bathroom was luxurious. I especially appreciated the fragrant soap from Paris. Wonderful stay!

Where do I even start? I genuinely thought this was going to be a dream stay. I found this hotel on TikTok, called BEFORE booking to ask questions and make sure I was choosing the right room and view, prepaid for everything… just to arrive in NYC and get a beautiful upgraded view of JERSEY. 😒 I traveled to New York. I prepaid for New York. I literally booked SoHi for the VIEW. And honestly, the room wasn’t even the worst part. The treatment at check-in was. When I questioned the room, the check-in clerk literally sneered at me like I should be grateful for an “upgrade” I NEVER ASKED FOR. His attitude was basically, well, if you don’t want the upgrade, I’ll take it back. Extremely dismissive. Extremely nasty. And the entire interaction gave off the most uncomfortable classist vibes. Like… excuse me? Why accept people’s bookings and take their money just to make them feel like they’re somehow less deserving of the experience they PAID FOR? My money is the same green money as everybody else’s. I wasn’t asking for a favor, a handout, or special treatment. I was asking for what I booked and paid for. After waiting 15+ minutes for the painfully slow elevators and finally making it upstairs, I walked into pure disappointment. I had somewhere to be and was now almost late because I had to go all the way back downstairs and deal with this. When I came back later, their solution was basically to offer me the bottom-of-the-barrel SoHi option on the 27th floor, literally the lowest floor that reservation category offers. So after specifically booking and paying for SoHi, that was the best you could do? At that point it genuinely felt like: here, take these scraps and be grateful. And that’s what really rubbed me the wrong way. If Expedia reservations are going to be treated like second-class bookings, stop accepting them. If you only value customers who book directly, SAY THAT. Don’t happily take someone’s payment in full and then make them feel like they should be grateful for whatever you decide to give them once they arrive. Because again: WHAT DID I PAY FOR? After all the back and forth, I was only staying ONE NIGHT. I never even got ready for dinner. I didn’t relax. I didn’t enjoy the room. I didn’t get the experience I traveled here for. The entire stay became an argument over receiving what I had already paid for. And the vibe was painfully clear: if you have 5-star, VIP, RICH-rich money, I’m sure they’ll roll out the red carpet and do the absolute most. But if you’re a regular person who saved, planned, traveled, and decided to splurge on what was supposed to be a special experience? Apparently they’ll take your money too — they’ll just treat you like you should be grateful for the scraps. Same hotel. Same green money. Very different treatment. 0/10. If I wanted to spend my night staring at Jersey, I would’ve stayed in Jersey. I didn’t travel to New York and pay SoHi prices to be treated like I was lucky they let me through the door. Absolute waste of a trip, a room, and my money. Not to mention I was offered resolution by Louis Ortega the DIRECTOR OF HOSPITALITY and he failed to make good on his promises or return my emails after having a pleasant call and promising to fix mid August and it’s September.

The Dominick didn't disappoint! Wonderful accomodations! Excellent customer service! I'll be back!

The room was spacious (beautiful view of the Hudson ) and very nice and the employees were courteous and accommodating. Two mornings we could smell cigarette smoke coming from the air vent in our room which caused our room to smell like smoke. The front desk was apologetic and gave us a small discount. The sofa bed could be improved as it sloped down in the middle. The elevators are quite slow

We had an absolutely amazing stay at The Dominick. From the moment we arrived, the service was exceptional—everyone on the staff was welcoming, professional, attentive, and genuinely made us feel taken care of. The hotel itself is beautiful, luxurious, and extremely well maintained. Our room was spacious, spotless, comfortable, and had incredible views. The location is also perfect, with so many great restaurants, shops, and things to do within walking distance. What really stood out was the level of hospitality. The staff consistently went above and beyond and made our stay feel special. Traveling with our baby was also incredibly comfortable, and we truly felt at home throughout our visit. The Dominick exceeded our expectations in every way. Easily one of the best hotel experiences we’ve had in New York City. We will absolutely be staying here again and would highly recommend it to anyone looking for a luxury hotel in Manhattan.