The Dominick Hotel

⭐☆☆☆☆ — Misleading listing, dismissive staff, no accountability I booked a room at The Dominick specifically because the room type I selected clearly showed a private sauna in the photos. That feature was the entire reason I chose this hotel and paid a premium price (over $6,000 for my stay). When I arrived, I was told my room did not have a sauna. At check-in earlier in the day, a staff member even told me the room I booked was “unique” and “one of a kind,” and that I couldn’t check in early because someone was still in it. But when I returned after check-in time, I was given a completely standard suite — no sauna, nothing special, and identical to rooms I’ve stayed in here before for far less money. When I questioned the discrepancy, the hotel staff were rude and dismissive. They ultimately admitted that the photos shown under my room category actually display a different room — the Spa Suite — which I was not given and which they said was unavailable. In other words, the listing is misleading. Their “solution” was to offer a one-day pass to the spa. That is not what I paid for. I paid for a private in-room sauna experience. I requested a refund for the difference or the correct room — both were refused. My American Express travel consultant spent significant time advocating for me and confirmed the hotel acknowledged the photos were misleading. Despite that, hotel management still refused to provide a meaningful resolution or refund. So to summarize: The room listing was misleading The room I paid for was not provided Staff were dismissive when I raised concerns Management refused to correct the situation I paid a premium price for a standard room This is not what you expect from a luxury hotel, especially at this price point. Extremely disappointing experience and a complete breakdown of trust. I will not be returning.

This hotel is top notch. Very comfortable bed. Quietest New York hotel room that I have ever slept in. I took a bath in the huge and deep soaking tub in the room. The shower had a high volume rain spout with great hot water. Excellent service. Delicious breakfast in the cafe. Great location without the very touristy crowds of mid town. The shops in SoHo are great. West Village is 5 minutes walk to the north with some of the best restaurants and cafes in the city. Hudson River Park is three blocks to the west and was a little too cold to walk this time but this has been a favorite walking route for us on previous visits to the city. This is my second time staying here and definitely my favorite place to stay in the city.

The hotel is centrally located and just beautiful! Jose went over and beyond for us!! And you have to stop to meet Gio in the mezz bar! Best bar tender ever!!!

Clean rooms, great service, friendly staff. Hotel is chic and beautiful. Great views. Can’t beat the location. Room service is always quick and yummy.

Send my regards to Marlene at front desk. Every hotel should have a Marlene! Friendly yet professional. Hotel's location is perfect. We decided to stay in soho to avoid the touristy noise in the Times Square area. It was an excellent choice. Our room was divine with a nicely laid out bathroom.