The Pierre, A Taj Hotel, New York

My rating for most of the property would have been 9/10 , but their happy hour at E2 bar was really hard .. During check in they invited us to two complimentary drinks at happy hour , we had the “ Magic table dinner booked” so my wife wanted to have a drink prior to.. Arrival their bar was packed with ballroom guests that were having a loud and beautiful time .. we arrived and mentioned to the server we were their for two quick happy hour drinks and he quickly sat us near the door and gave us a menu … we shared 3 drinks which were made well enough for our liking and as it was time to leave I asked for our check but our server had left for the night (8pm maybe) we were their about 45 min total .. we were delivered a check with no drinks complimentary … which I asked the server to correct and showed him our letter from the $2,800 room stay (1 night) and he said the last server that left made a mistake and must not have known and gave us a regular menu not complimentary.. I insisted that he ask a manager because we shouldn’t need to deal with such a small matter , he advised we should add the charge to our room and speak to the front desk after ..

We checked out Friday, and I told my husband that this was one of the best hotel experiences we have ever had. The staff in general are kind and attentive. The hotel itself is lovely and our room was luxurious and well appointed. But, as an event planner, I pay attention to detail. The night we checked in I found a used Q-tip on the bathroom floor near the trash can. The next morning, I brought this to the attention of one of the concierges. He was apologetic and agreed that it was gross and I assured him it would not over shadow our experience at the Pierre. He told me it would be taken care of. After a very long day of work in the city, we returned to the room to find the Q-tip still there. Also, I noticed that our blinds had not been drawn like the night before, the lovely little foot pads were not on the floor by our bed and no new bottles of water were available. All in all, a wonderful experience. So from someone in the business - kudos and THANK YOU!

Kevin and your staff along with Carol on elevator were outstanding Kevin at the front desk made this experience one to remember for a lifetime. It was celebrating a 70th birthday and 50th Anniversary that my wife and I will never forget. Kevin should be recognized for going more than the extra mile to make this stay the best we have ever had!!! We will surely be back appreciating your entire staff!!!

Where do I start? I'll start with Brittney. We arrived and were greeted by the best in hospitality! Brittney is kind, instantly created a lasting impression and connection with us, answered all our questions and went above and beyond to make sure our annual Holiday weekend in NYC was memorable. I travel a lot, I am usually a four seasons groupie, and I must say, that I am a full TAJ convert now! I wish more hotels, restaurants and concierge programs had Brittney's. now on to the hotel itself...SPLENDID, STUNNING, SUPERB (I am out of "S" words now ) ;oD ! The holiday decor was magical, the rooms are large, very "NYC" stately, luxurious old world charm with modern amenities, we stayed in the Hutton Suite overlooking Central Park. The extra touches were appreciated and noted, candies and fruit basket, water, and fresh coffee stations put out upon arrival. We dined at perrine's for breakfast, delicious, classic, and classy, Carmine was lovely and attended to us wonderfully. Thank you Pierre/Taj, we will be back everytime we plan an event in the city! Thank you Brittney, we hope to see you again.

We stayed at this hotel for 8 days and the experience was exceptional from beginning to end. Everything—from the warm and efficient check-in to the smooth check-out—was handled with true professionalism. Every member of the staff we interacted with was genuinely kind, attentive and always willing to help. Our room was a real highlight: spacious, elegantly decorated, and refined without feeling stiff or formal. It had that perfect balance between luxury and comfort, making it a pleasure to return to after a long day out in the city. The concierge team was outstanding. They arranged everything we needed, from last-minute restaurant reservations to tickets for shows, always with great recommendations and flawless execution. Another great feature is the complimentary car service offered by the hotel, which can drop you anywhere in the vicinity—an extremely convenient touch. (And please make sure to tip the driver; he truly goes above and beyond.) And of course, the location couldn’t be better. You just cross the street and you’re in Central Park—an unbeatable setting for morning walks or simply enjoying the energy of the city. Overall, an absolutely remarkable stay. Definitely, from now onwards, my hotel of choice in New York.