Baccarat Hotel

Excellent service from the moment we arrived. The doormen took our bags at the curb and they were delivered to our suite within a few minutes of our arrival. They greeted us by name every time we entered and left the hotel throughout our stay. Shawn checked us in and walked us to our very well-appointed room and oriented us to the hotel. He was friendly but professional. When we checked out, he ran into us in the elevator, addressed us by name, and inquired not just about our stay but also about the show he remembered we’d planned to see. He walked us to the desk to check out. When we arrived there was a tea tray of fruit and pastries awaiting us as well as boxes of chocolate by the beds. The two bedroom suite was very comfortable. The showers were a good size with reasonable water pressure. Natasha from housekeeping was thorough and provided extra amenities immediately on request and with a smile. We had plenty of fresh towels, soaps, etc. The location is great, a quick walk to Fifth Avenue shopping, Central Park, Times Square, and Broadway. The fitness center was more than adequate for me (several treadmills, elliptical machines, and spin bikes with one Peloton and one rowing machine plus free weights, several benches, and a Smith machine) though my husband and son who weight lift would have wanted more. It was quiet and I was usually the only attendee when I used it (before 8am). The cardio equipment was mostly Technogym. Everything was clean and well-maintained. There is also a small indoor pool that we did not use. We did not get to use the spa but hope to return soon for that part of the experience. We also did not dine in the restaurants. We did use in-room dining. The food was excellent though expensive (which was not unexpected in NYC). Highly recommend.

Baccarat is the only place I stay when I’m in the city! PERIOD! Doormen, Conceige, Housekeeping, Room service, Front desk, Servers, Bartenders and Management are all rock stars!

The Baccarat is one of the finest hotels I have experienced. It is not only stunning and beautiful, it is well run and the customer service is off the charts! Loved working with Matthew upon check in; Chris in the bar; Natasha in housekeeping; and Kelvin who greets you at the door, set the tone for a wonderful stay! Without hesitation, the Baccarat is worth the visit!

Best location We are coming every year to Baccarat Hotel NYC, we love it for: Spacious room Warm welcoming by the doorman Great concierge service (Raphael)

what a beautiful hotel and amazing service experience. I wished the rooms had double sinks and better lighting . Speaking of lights they had to be all on or all off ~ kind of a odd setup. I did sleep like a baby in the bed with beautiful linens. The tub in our room was interesting ~ needed a ladder to get out of it lol The food was so delicious. Service and everyone was so kind