From the moment you enter the hotel - you know it will be something special! At reception/front desk we were greeted by Ishita, Tanbir and Matt who were so lovely. Coco took our luggage to our room and was so kind and the doormen Sam also had the best attitude. Our room was magnificent with luxurious linens and wonderful bathroom amenities. The hotel did not spare anything when designing their rooms. Housekeeping cleaned our room to perfection twice a day. We had a delicious breakfast each morning in the gorgeous restaurant adorned with Baccarat Chandeliers and red roses. Thank you to Sofija, and Alina for your attentive service. We had the pleasure of talking with their fabulous chef- Asher. He is truly a great person and has made the food at the Baccarat divine. The hotel has a complimentary car to take you to nearby locations. Thanks to Kevin the driver for providing great service. Thank you to Solomon at Front desk who gave us late check out when our flight was delayed. All the staff we encountered greeted us with a smile on their face. The General Manager- Rick Corcoran really knows how to run a fabulous hotel, where their guests are made to feel like royalty. There is a reason Forbes rated the Baccarat- 5 stars which is the highest rating. If you are looking for a magnificent hotel in New York, with beautiful accommodations, and delicious food then this should be your choice!

The rooms were the only highlight, offering spacious accommodations with a soothing, white-themed decor that provided a calming effect. The housekeeping staff deserve commendation for their meticulous attention. Unfortunately, the quality of the service with the rest of the hotel staff did not match the physical elegance of the hotel. It's evident the hotel is poorly managed, as interactions with the staff felt disjointed and underwhelming. Staff members were friendly but appeared to be inadequately trained for a five-star hotel. The fundamental issue is that the staff lacked any mindset to provide a memorable guest experience. Paying a top-tier rate for a hotel, I expected a level of service that matched the high cost. The value did not match the price paid, and I regret choosing this hotel, given the many other high-quality options available in NYC.

I had a wonderful stay at this beautiful and luxurious hotel. The Baccarat’s location is perfect, just off Fifth Avenue and very close to the Museum of Modern Art. The guest room was gorgeously decorated, spacious and quiet. Very comfortable bed. Lots of relaxing seating and attractive art. Plenty of storage space. Enormous marble bathroom with deep tub, rainfall shower and luxe amenities. Housekeeping is impeccable. The hotel’s lobby is breathtaking, with incredible chandeliers and striking art glass. Great food, both in the Grand Salon and in-room dining. The whole staff went out of their way to make sure everything was perfect. I recommend the Baccarat enthusiastically!

HI, Just to inform you that our stay was not up to our expectations We were promised upgrade buy the reception and approved by the manager at front desk After an hour during my wedding she gave me the bad news, they changed and was not upgrading the room Following day Ishifa promised she would look in to it and get back to me Never did ! Went to spa Man’s side no soap , no shampoo Ladies side no shampoo, excessive MOLD on the shower curtain As for La Mer luxury creams that were supposed to be in the room, samples as previous had, but they were "out of stock" The room we stayed in the mirror was chipped Top end hotels don’t do this It’s not a motel 6 ! For what I paid i could have stayed at any hotel in New York such as Plaza, St Regis, Lowell, Ritz Carlton for the same costs or less and I am sure the services would be at a higher standard. I would also like to say that when I was leaving I spoke with Manager Solomon and at this point that conversation when no where. I stay at many hotels across the world and the poor maintenance of the property will surely be noted . Also my invoice for the stay was not sent to my email and I had to reach out to the American Express Platinum desk to request it. This is not a professional way to run a hotel

This hotel in many ways draws parallels to the Connaught in Mayfair, London, in that it's number one USP is the intimacy of service execution… and this they do extremely well. They understand their clients’ needs and wants, and anticipate at every corner - the hotel design being an eclectic mix of old and new which they pull off beautifully - catering for the more affluent side of society. Here's some feedback on the different segments of the hotel; Rooms: very well appointed, the mattress on the bed is not too soft and not too hard... just perfect, the linen must be around 800 thread count, almost velvet by touch. The accessories they provide in the room are beautifully presented, no expense to detail...with well thought through lighting which brings the room to life. Main Lounge: this is where generally meetings take place, and represents a quieter aspect to the hotel when compared to the bar. The ceiling is very high which provides an open and luxurious feel, the beams at ceiling level are mirrored on the faces giving the illusion that there is more space beyond the ceiling itself. The huge windows let the outside world into the room from a lighting perspective... yet you cannot see the buildings beyond, a very clever and modern way of not allowing the grey buildings beyond to be visible to the high end clients within. Bar: the bar at night comes to life, no standing room you either need a seat at bar or a seat at the table which prevents clogging and overcrowding… the management doing a great job of servicing the needs of the customers. It's appointed with a variety of art and colours which you would never think could be mixed together, but it works so well. Food: the food and the service that brings it is top notch, but it's not the cheapest of places... but if you have a room here then you are not looking at the F+B prices, you're enjoying the experience. Pool and gym: the pool here is just big enough, surrounded by cabanas so that you can relax in the warm surroundings giving you that holiday feel… relaxing. The gym is well appointed and catered for my needs well. Reception and ground staff: the staff on reception are super professional, as are the staff at the hotel entrance... these guys really do dance to the tune the Baccarat in terms of their behaviour and professionalism – wearing the brand on their sleeve. So everything here is super, super positive, but if you are a light sleeper like me...here's the downside. I was in room 505, on the 5th floor overlooking the rear of the building. This is great in terms of not getting any road noise, but there were two aspects that were problematic for me. Firstly, you could hear the elevator motors running very clearly in the room, they could have paid a little more attention to soundproofing the elevators shafts or the elevator motor room wherever the noise is coming from. Secondly, there was a repetitive throbbing noise, almost like an old engine on tick over, grabbing its breath - reverberating through the room...like the heartbeat of the hotel – very strange. Even wearing earplugs could not deal with this, because the sound almost comes through the bed, you don't just hear it but feel it. No idea what this is, to some people it could be therapeutic, to others it could be a problem. I have no doubt that there are quieter rooms, just be aware when you book the hotel… if you can sleep through anything this will not be a problem.