The Carlyle, A Rosewood Hotel

The "Deluxe" room was worn out. The furniture is scratched. The carpet was stained. The bathroom fixtures appeared literally about forty years old. The fully automated elevators have operators. The cost of this anachronism could be much more productively used for badly needed improvements to the property. The elevator service is slow. Our stay was a major disappointment. We had always been more than satisfied with Rosewood hotels. Our trust in this brand has been broken.

An old tired hotel that needs to be completely redone. Shabby chic is not desirable ina hotel. It’s just shabby and needs repairing and a complete makeover. Spend the money. Charging 1000for a,n inferior room is gauging the guests.

Checkin was slow, only one person working the counter. I had tight dinner reservations and was coming to check-in directly following a red eye and then the office. I had to wait several minutes while the desk bantered with other customers making idle chit chat. In addition, there was no acknowledgment from the counter that I was even present - no "Just a moment sir", no eye contact. Nothing. At 8:45 am the following morning, loud jack hammering and drilling started through my floor and wall. I immediately called the front desk, who immediately forwarded me to the manager on duty, who said that there was renovations happening on the gallery below. No offer to look into the issue or change rooms. Not acceptable at 8:45, it continued through 10 am. I was unable to get a good night's rest after my red eye flight the day prior. I left this precise feedback verbally at the desk on checkout. An apology was offered, but nothing further. Booked through Amex Fine Hotels. Not Rosewood quality at all.

I have always wanted to stay at the Carlyle. It did not disappoint Located in one of the best Manhattan neighbourhoods it draws worldwide guests and locals The rooms are comfortable and range from Traditional to Modern in decor From the welcoming reception staff to the elevator operators you are made to feel at home Bemelmans is a great place for a drink and a meal. This hotel fulfills and exceed expectations

Having visited the Carlyle in the past, and being familiar with some of the great hotels of the world, I was looking forward to my recent stay there. My enthusiasm was misplaced. The rooms are extremely tired for the most part - and believe me, I know because I had the misfortune to experience several. More disappointing was the abominable service. With one or two exceptions, the service was slow, indolent, and disinterested. When I first had to change rooms late one evening, it took over an hour for the porter to arrive to move the luggage. When he did arrive he hadn't brought a trolley. When eventually the move was made, a number of possessions were left behind. When this was discovered, not all of them made it back to me and I left New York in the unusual situation of having a suitcase that was lighter than when I arrived! Even simple tasks like cleaning the room or replenishing supplies were not carried out efficiently, effectively or sometimes at all. Please, don't be wowed by the illustrious name of this once-great hotel. There are many places to stay in New York City. I have no doubt that most of them will be better than this dive.