Gansevoort Meatpacking NYC

This is one of the best experiences we’ve ever had at a hotel. The rooms are remarkably roomy for a New York property. We had a view of the river which was fantastic. Everything was clean and tastefully decorated. The whole vibe was hip and cool but also warm and inviting. And the staff was exceptional. Erika, Ross, Brahim, Gabriel, Melvin and every single other staff member we encountered was extremely friendly, helpful and went above and beyond. Cannot wait to stay there again. Thank you Gansevoort!!

Gansevoort advertises itself as a full-service luxury hotel. My experience felt more like a mid-tier hotel that hangs a high price tag on its rooms due to location. Pros: - close to EWR for flights in and out of the city - location may be attractive to leisure travelers - rooms are clean and housekeeping is attentive Cons: - when I checked in at 7pm on Tuesday, with 35 degree weather and wind chill there was absolutely no one to help me with the door. Same happened on the way out - there was a woman with two large bags checking out and leaving the hotel and there was no one to help until I had to go and hold the doors open for her - room service - the person on the phone was curt and sounded like they were having a bad day but why take it out on a customer? - no express laundry service - if you have to get your suit pressed for the day, it’s not an option. Express pressing services are common and expected at every 5 star establishment and I see this service offered consistently across the country (I’m on the road well over half the time). I was in town for a black tie fundraiser and ended up trudging along in the cold to find a laundry service in the neighborhood - front desk staff are mostly cold, and often unhelpful, far from friendly and welcoming Unfortunately this will be my last stay at the Gansevoort.

the stay at the hotel was fine. My problem began after I tried to book again, and the hotel did not respect the price they committed too (in writing). Since then I am trying to get their response with no success.

All booked in for 17/10/25 and had to ring the hotel for some help and was faced with such a hurrendous customer experience, basically didn’t want to help us and want to charge £100 a night for someone to make a bed. It’s our daughter’s 16th birthday present, not a great start.

Great location, visited the hotel several times over the years; this time will be our last. Hotel needs modernising for the price. Sleep was an issue from the constant door slamming from other residents. Great pool/service team upstairs and concierge team! No coffee machine in the rooms still? We left disappointed after this visit and could see the hotel's demise after each stay. Notified management via email; poor response and communication from them, resulted in us being ignored. Great location...hotel needs improvement.