ModernHaus SoHo

We went and stayed here for my husband’s birthday. The room was very large for a New York City room and had a great view and modern aesthetic. The hotel was very clean and the staff is very friendly. Great location if you’re looking to go shopping or walk around the Cobblestone Streets of SoHo. 10/10 recommend.

I travel frequently for business and am willing to pay premium hotel rates because I value reliable service, internet, comfort and facilities. Unfortunately, ModernHaus SoHo failed badly on all but the room itself. I booked one of the hotel’s eight suites. It was large and attractive, the bed was comfortable. Beyond that, the problems were extraordinary. The Wi-Fi never worked in my room. I reported it in the morning and was told someone would investigate. Someone finally arrived around 8:30 PM and told me to call the hotel internet provider’s technical support line myself. I spent the stay using my cellular data instead which was problematic for what I had to do for my work. One electric blackout shade did not work, making it difficult to sleep. The shower had no door or curtain and sprayed water across the bathroom. Someone inspected it around 9:30 PM, said they had never seen that before, and did not fix it. The room was also very dusty. The air conditioning was extremely loud and difficult to regulate—either too cold or too hot and humid—and the living-room AC in the suite did not work properly. The gym was so hot that I could not use it. Afterward, I found other reviews suggesting this has been an ongoing issue for months, which makes it especially disappointing for a hotel at this price point. To the hotel’s credit, they offered to move me to another suite, which I appreciated. Unfortunately, things got worse. My new room was never serviced. When I returned around 9:30 PM, my breakfast dishes were still there, towels were still on the floor, the bed had not been made and nothing had been cleaned. The room was only serviced after I complained that evening. I then discovered that my laundry had also not been completed, despite specifically requesting express service. This is now a huge problem as I have no clean cloths for the rest of my travel. Good lord That is the core problem with this hotel: it looks premium, but the service is not premium. The rooms are also tired and worn down. As a business traveler, I depend on Wi-Fi, housekeeping, laundry, climate control and basic responsiveness. I should not have to spend my time troubleshooting hotel internet, chasing housekeeping, changing rooms or discovering at night that express laundry was never done (which has been a disaster for the rest of the trip). I also tip very generously—often 50% to 100%—and made repeated efforts to work constructively with the staff. The individual employees were generally pleasant (tho not all), but the hotel’s operational execution was unacceptable. ModernHaus has a good location, attractive design and comfortable beds, but old facility and hardware. But if you are a business traveler who depends on reliable service and consistency, I strongly recommend staying elsewhere. I will not return.

Amazing experience! The staff was very helpful and friendly. The man that helped with our luggage was made the experience even better with amazing customer service. Will for sure be back. -Jenn

This was my second stay at the hotel, and it has truly become my home in NYC. The location is excellent, the hotel is modern, and every member of the team is incredibly friendly, professional, and attentive. Adam at the front desk was outstanding, and Adam at the entrance was always welcoming, kind, and genuinely helpful. I’d also like to thank the rest of the staff, whose names I unfortunately can’t remember, for making every interaction so pleasant. A very special thank you to Alize, who went above and beyond to make my stay absolutely perfect. Her kindness, attention to detail, and genuine care made all the difference. The Skyline Room is spacious, comfortable, and offers breathtaking views of the city. And the Le Labo amenities, especially Santal 33—my favorite fragrance—are such a luxurious touch that truly elevates the entire experience. I highly recommend this hotel without hesitation and can’t wait to return.

This hotel is fabulous. We booked multiple rooms and organized a room block for our daughter’s wedding in Tribeca. The staff—from the sales manager to the front desk to the general manager—is outstanding to work with. They managed multiple room changes and requests without a problem and all with a smile. The rooms were beautiful — we had rooms ranging from standard to suites to the penthouse — and they were all beautifully appointed, clean, and modern. The bedding is luxurious and top notch. The views are spectacular. We organized a huge brunch for the wedding at Jumpin Jacks and the food was exceptional. In addition to accommodating all of our dietary restrictions, the food was delicious —especially the chef’s GF granola and home made yogurt. The location is perfect - walking distance to SoHo and Tribeca and Battery Park. The hotel has a cool factor without sacrificing warmth. It was a 10/10 all around, and we’d recommend it to anyone, from a solo traveler to a big wedding party.