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February 6, 2018 for 3 nights for 2 adults.

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The James New York in New York, New York

A thriving city of eclectic neighborhoods and dynamic energies, New York attracts diverse travelers from the world over. One of the newest additions to its stylish and culturally-rich Soho neighborhood, The James New York introduces a fresh and seamless blend of modernity, guest-centric services and creativity to its artsy address. Designed with personalized comfort and environmental sustainability in mind, the hotel's 114 guestrooms and suites feature warm-toned color palettes and furnishings made from reclaimed wood, with ample natural light spilling in through floor-to-ceiling windows that grant unobstructed views of the Manhattan skyline. A remote-controlled painted silkscreen—one of the guestrooms' most interesting details—separates the spacious bathroom from the living area, and captures the art and function spirit of Soho. With guestroom windows that open outward (a rarity in New York hotels), a tri-tiered urban garden and personally-curated art collection, the James provides a unique breath of fresh air complementing contemporary luxury in the heart of one of the world's liveliest urban centers.

In a city where location is everything, The James New York is certainly on the map. At the junction of Grand and Thompson streets on the southwest corner of Soho, the hotel gives discerning guests convenient access to the trendy dining, world-class shopping, and boutique galleries of its dynamic neighborhood. Begin by checking out the unique art installation animating the square across the street from the hotel, and then head over to Prince Street for a healthy dose of retail therapy. As dusk descends, put your newest high-style fashion to use and satisfy your appetite at any one of the exquisite restaurants lining West Broadway. Perhaps enjoy some live jazz at the city's only winery, or if the time of year is right, catch a film as part of the annual Tribeca Film Festival. Further explore the Soho neighborhood with the help personal iPads loaded with customized local guides. At the end of the day, return to the sanctuary of The James New York, and you will surely find that the city that never sleep has never been so comfortable.

Location of The James New York

The James New York
Grand St. Thompson St.
10013
New York, New York

Nearest Airport: LGA

Amenities for The James New York

  • General Information
  • Ecologically Sustainable Practices
  • Dining
  • Restaurant
  • Rooftop Bar
  • Room Service
  • On-Site Amenities
  • Shoe Shine Service
  • Fitness Center
  • WiFi
  • Garden
  • Valet Parking
  • Art Collection
  • Lounge
  • Pool Cabanas
  • In-Room Spa Services
  • Rooftop Pool
  • 24-Hour Concierge
  • In-Room Amenities
  • Turndown Service
  • Bathrobes
  • iPod Docks
  • Flat-Screen Televisions
  • Luxury Linens
  • Pillow Menu
  • Luxury Bath Amenities
  • Rain Showers
  • Activities
  • Sightseeing
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Nearby
  • Historic Sites
  • Shopping
  • Art Galleries
  • Museums
  • Restaurants
  • Nightlife
  • Parks
  • Theatres
  • Public Transportation
  • Interests
  • City
  • Culture & Arts

Reviews for The James New York

Now featuring traveler reviews from:

TripAdvisor®

TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

Superb customer service! Amazing bed that helped us fall asleep despite being jet lag from our travels in Asia! Chic rooftop bar! We stayed before the holidays and then booked a return visit when coming back into the city before flying out again!

Tiffany W - Shanghai


TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

Possibly our expectations were too high as having stayed several times at The James Chicago where everything has always been exceptional. My daughter and I arrived on Saturday afternoon about 12:30. As we entered the very understated (not in a bad way) entrance on the ground floor, we were not greeted, or offered help with our bags. The doorman stood at his desk, and just gave an eyebrow raise from his cell phone. No "welcome"...no nothing. We had to figure out our way up to the next floor lobby. Here there was a very luke warm smile, with a forced "hello" from the one person standing at the desk. It was a pleasant surprise to see our room was ready upon arrival. We made our way up to the 6th floor King Corner room. It was a decent room with a decent view. Nothing more, nothing less. The room had quite a bit of dust accumulated on the night stands on each side of the bed, as well as the baseboards throughout. It just never felt "clean" We had to request extra towels as there were only two, and an extra robe as there was only one. Ordered room service for coffee two mornings. One morning it never came, so I had to call and request a pot. It was promptly brought up with two plastic high ball glasses. Maybe they ran out of proper coffee cups? It was 9am. The next day they only sent hot chocolate. A call quickly fixed the situation though, and they did not charge us for the coffee. The "Jimmy" bar upstairs had a great view and vibe, but would not let you order a drink to bring back to room. If you wanted ice in your room, you had to call guest services and get it by special request. Overall it was an underwhelming experience. We felt like a bother if we requested anything, and had to laugh at times at the lack of service and attention to detail. Just not what we were used to at this price point and this hotel chain. On a bright note, our last day there a new doorman was working and was extremely engaged and helpful. As we checked out the person at desk said he would e-mail my final bill and receipt. I have yet to see it. We would not recommend this hotel to friends or family.

Jeff K - Inverness, Florida


TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

I came to The James hotel during July 4th weekend and had a great experience. However, returning for New Years it was a different story. I had a multiple night stay which would end New Year's Day. They did not clean our room on time once this entire stay. I would leave for hours to come back around 6-8 pm with my room still disheveled, no refilled waters, no new towels. They didn't have our room on file when we went to check in and check in took 30 minutes+ because of that, their response was a flaw in their new booking system (I get it things happen). Our keys kept getting deactivated which meant I had to get it reactiviated multiple times through my stay when the key was in my wallet so it's not like my phone deactivated it. After all of this I took the step to speak to the manager and he said he would take care of it. He removed one night off our bill for our stay and gave a $50 drink ticket for the rooftop which made me think changes would be made and I truly thought that was kind of him. But not at all nothing changed. Once again the very next day they still didn't clean the room when we had the clean the room sign out there. He claimed after my frustration for this going on the entire stay that "maybe I shouldn't have a room here." That sounds like luxurious service to me having a manager speak that way to someone staying at this facility. I am displeased by this whole experience at The James Hotel. Their subpar service and bad managerial skills made a place that I once enjoyed a place I will never give my money to again. The supervisor kept apologizing emensly and is truly a kind guy but kindness doesn't replace going to a 4-star "luxurious" hotel to only be met with subpar motel service.

Alexa J


TripAdvisor Traveler Review Rating Reviewed 4 weeks ago

Prior to my reservation at The James-Soho, I exchanged e-mails with the staff and got confirmation on e-mail that I would accept a $75.00 early check-in fee since we would get into town early. The $75.00 payment should have allowed us to check in at 11:00 am. Despite my due diligence, when we arrived at around 12:30 pm (cancelled flight caused a delay coming in), the front desk (same person who I exchanged e-mails with) had no record of my request and the room was not ready yet. This was a disappointing start, even though the hotel ended up not charging me for early check-in. The room was ready a few hours later. Although I had requested a higher floor when I booked the room, we were given a room on the 4th floor and told they were fully booked. Another request that was not fulfilled. Although the room itself was clean and well appointed, it was not in the condition that I would expect from a 5-star hotel. The faucet in the shower came right off and the button to activate the rain shower head did not work. We had to use the shower handle instead. It is not acceptable that a hotel of The James' caliber should exhibit such a poor level of maintenance. The lobby is very tiny with a small sitting area and very basic amenities. The complimentary coffee was not refilled promptly in the mornings and the staff seemed to not want to be bothered to do so. The same went for the nightly wine and cheese. Despite showing up in the lobby only 30 minutes after the wine service began, there was no food left and it was not refilled until much later. Again, the staff seemed standoffish and not interested in going out of their way to deliver 5-star service. Finally, upon checkout, early Sunday morning, there was no staff to be found in the front and I had to go looking for them in a back room to check out, only to be told by the staff (who didn't even leave the back room to greet us or thank us for staying) that we didn't need to do anything to check out. The high notes: the location is very good and easily accessible by car service, taxi and train stations nearby. Also, the Jimmy (rooftop bar) was a lot of fun, with great views of the city, excellent music with live DJ and good drinks (be prepared to pay around $20/drink). There is also a great little market (Soho's Finest) right beside the hotel entrance which had great Panini sandwiches, snacks, drinks, water bottles, fresh salads, desserts and much more! Overall, we were a little disappointed in The James and would probably opt to stay at a different hotel in the area on our next visit to the great city of New York.

MonyM78 - Montreal


TripAdvisor Traveler Review Rating Reviewed 1 month ago

The location was terrific. The service was fair. If you go ask for Kenny Francis, he's terrific. The room was quite small, around 350 square feet. But make sure to clarify and confirm all the costs before you check in. We were mischarged and uncharged.

Mark D - New York City, New York


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