The James New York

Deeply DISAPPOINTED. For the second time have taken the trip down from the upper east side and AGAIN being told that the manager has decided not to open until 5pm, even though they should open at 3pm.

I'll start with the positives. The location is excellent. Easy to get to for those travelling in from Newark. Easy walking distance to Little Italy, Wall Street, World Trade Center Memorial, Tribeca and of course the shopping and restaurants of Soho. Clean hotel with excellent service. As for the negatives, there is a rooftop bar, whose visitors hijack the elevators throughout the evening. The elevators are small and slow when empty, so we found ours forced to take the stairs each night to ensure we make our shows and dinners on time. I'd also say that the showers leak onto the bathroom floor creating puddles. Overall, nice boutique style hotel that could be much better with minor improvements.

Cute and clean room. Thought there would be a bath, but wasn't. Check out is late which is amazing but they make it very hard to check out late (key stops working at noon, they come to clean your room before you leave). 1/2 the peope encountered were nice, others were not at all. The resturant leaves lots ot be desired. Overall, good decent place for a quick stay if need be and the price doesn't matter. Great Soho location can't be beat.

the BAD: - internet was barely working all weekend. i’m not talking about netflix or snapchat … basic text messages / emails took forever. this was extremely frustrating and enough to make me want to never come back. i expect for such a high end place to have basic technology working without issue. - the cold water was off in the bathroom, and required someone to come up and fix it. thanks for fixing it, but really, how can no one notice that wasn’t working? - the gap underneath the shower door was so big that unless you took serious caution for the shower water not to hit the glass, the whole bathroom flooded - the room was SO dusty. moving the curtains or doing anything in the room blew up a bunch of dust. it was disgusting. - the treadmill / bikes in the gym were laughably old. the screen to control the machines (on any of the 3) did NOT work. super frustrating. whats the point of working out when it’s just going to stress you out. - worst pillows i have ever had in a hotel. basically made of light fluff that fully collapses when you touch your head on it. why not have firm pillows available??? the GOOD: - coffee in the lobby was nice touch. - the seating in the lobby was nice. - the full size shampoo/conditioner/body wash was nice. - the water in the room was good idea (ideally they would have put it in the fridge to cool it down, but still good) - friendly staff

We stayed here for my first trip to NYC. It was in a good location in Soho. It was very clean, staff was very friendly and helpful. The decor was modern. For a boutique type hotel it was average. They had a rooftop bar that was nice. We hardly stayed in the hotel because there's so much more to do. I just felt there could've been more to it. A bit bland.