ModernHaus SoHo

A great hotel with friendly staff, some amazing views, good size rooms and wonderful facilities. The location is perfect for all that is around in downtown NYC

I was really looking forward to staying at this hotel for my girlfriend’s birthday. The hotel itself has an amazing NYC vibe and our first impression of the property was honestly “wow.” Unfortunately, the cleanliness of our room completely changed our experience. When we arrived, there was a tray with leftover food, dirty dishes, drinks, and used linens sitting on the floor directly outside our room. This was already disappointing and definitely not the type of welcome we expected from a hotel of this level. However, what we discovered the following day was much worse. When I opened the closet to get the bathrobes, I found a tube of personal lubricant along with condom boxes left behind inside the closet. I have no idea who these items belonged to or how long they had been there. Finding personal and intimate items from a previous guest made us seriously question how thoroughly the room had been cleaned and inspected before we checked in. It was extremely uncomfortable and, from a hygiene standpoint, completely unacceptable. What makes this especially disappointing is that the hotel itself is beautiful and has so much potential. I chose this hotel specifically to create a special experience for my girlfriend’s birthday, and instead we were left wondering whether our room had actually been properly cleaned between guests. For a hotel presenting itself at this level, guests should be able to trust that their room has been thoroughly cleaned and inspected before arrival. Unfortunately, based on what we personally found, that was clearly not the case with our room.

We went and stayed here for my husband’s birthday. The room was very large for a New York City room and had a great view and modern aesthetic. The hotel was very clean and the staff is very friendly. Great location if you’re looking to go shopping or walk around the Cobblestone Streets of SoHo. 10/10 recommend.

I travel frequently for business and am willing to pay premium hotel rates because I value reliable service, internet, comfort and facilities. Unfortunately, ModernHaus SoHo failed badly on all but the room itself. I booked one of the hotel’s eight suites. It was large and attractive, the bed was comfortable. Beyond that, the problems were extraordinary. The Wi-Fi never worked in my room. I reported it in the morning and was told someone would investigate. Someone finally arrived around 8:30 PM and told me to call the hotel internet provider’s technical support line myself. I spent the stay using my cellular data instead which was problematic for what I had to do for my work. One electric blackout shade did not work, making it difficult to sleep. The shower had no door or curtain and sprayed water across the bathroom. Someone inspected it around 9:30 PM, said they had never seen that before, and did not fix it. The room was also very dusty. The air conditioning was extremely loud and difficult to regulate—either too cold or too hot and humid—and the living-room AC in the suite did not work properly. The gym was so hot that I could not use it. Afterward, I found other reviews suggesting this has been an ongoing issue for months, which makes it especially disappointing for a hotel at this price point. To the hotel’s credit, they offered to move me to another suite, which I appreciated. Unfortunately, things got worse. My new room was never serviced. When I returned around 9:30 PM, my breakfast dishes were still there, towels were still on the floor, the bed had not been made and nothing had been cleaned. The room was only serviced after I complained that evening. I then discovered that my laundry had also not been completed, despite specifically requesting express service. This is now a huge problem as I have no clean cloths for the rest of my travel. Good lord That is the core problem with this hotel: it looks premium, but the service is not premium. The rooms are also tired and worn down. As a business traveler, I depend on Wi-Fi, housekeeping, laundry, climate control and basic responsiveness. I should not have to spend my time troubleshooting hotel internet, chasing housekeeping, changing rooms or discovering at night that express laundry was never done (which has been a disaster for the rest of the trip). I also tip very generously—often 50% to 100%—and made repeated efforts to work constructively with the staff. The individual employees were generally pleasant (tho not all), but the hotel’s operational execution was unacceptable. ModernHaus has a good location, attractive design and comfortable beds, but old facility and hardware. But if you are a business traveler who depends on reliable service and consistency, I strongly recommend staying elsewhere. I will not return.

Amazing experience! The staff was very helpful and friendly. The man that helped with our luggage was made the experience even better with amazing customer service. Will for sure be back. -Jenn