The Ritz-Carlton New York, Central Park

We had an exceptional two-night stay at the Ritz Carlton, New York, Central Park. We booked a deluxe guest room on the 17th floor with two double beds and an interior view. The room also had club lounge access, which we thoroughly enjoyed. From check-in to check-out, everything was exceptional. Upon arrival, a friendly staff member provided us with all the necessary information and informed us about the club lounge food presentation offering. He was incredibly helpful and attentive. Upon entering our room, we were amazed by the spaciousness and comfort. The room had everything we needed for a perfect stay, including comfortable beds, a gorgeous bathroom with a tub and shower, and a cozy sitting area to relax and enjoy the view. We had two large windows that offered a stunning view of the snow outside. The highlight of our stay was the club lounge access. We thoroughly enjoyed the food presentations and the exceptional service provided by the staff. They went above and beyond to ensure our satisfaction. We were able to get a 3 PM checkout based on my mom’s gold elite status, which was a great perk. The only minor issue we encountered was that the blackout curtains sometimes snapped and broke when we tried to open them. This happened twice, but the staff promptly came to inspect the issue and assured us that everything was fine. Overall, the Ritz Carlton provided exceptional service and hospitality. We had a wonderful stay, and we will definitely be returning in the near future. Thank you for the incredible experience you gave us. We truly appreciate it and look forward to seeing you all again soon.

We stayed here in December for my Mom's birthday and it was another lovely stay. I am not sure where the negative reviews are coming from, but we had great service. Does the hotel have a huge lobby..no but go in most NYC hotels and they do not have huge lobbies, with the exception of The Plaza, Waldorf, orThe Peninsula. They were very accommodating in getting us Reservations for my Mom's birthday. We love sitting in the restaurant with the tree having a drink. We were able to check in early and not to mention Christmas is NYC's very busy time. We stay at this hotel a few times a year and the staff always is great to us!

We spent Christmas at The Ritz-Carlton and it was honestly such a great experience for our family. What really made our stay special was how kind everyone was to our son. The staff went above and beyond to make him feel welcome and celebrated during the holidays. Those little touches didn't go unnoticed - they really made the trip memorable for all of us. Everyone we encountered was friendly and attentive. You could tell the team genuinely cares about making guests feel at home, especially during the holiday season. Big thanks to Tina and the rest of the staff for making our Christmas so special. We left with some really wonderful memories and can't wait to come back.

Spent one night here in a Grand Park View Club Room (I am Bonvoy Titanium, traveling frequently for both Business and Leisure) with our small (spoiled) dog for a short holiday staycation (from Brooklyn) to enjoy the festive decor. The stay was mediocre, and our room and the common areas lacked character. I would rate it 5/5 for location (which is definitely the hotel’s feature, being right on CPS), the property and service would be 3/5 overall. There are other (dog-friendly) luxury hotels in the city that I would recommend (see my list further down). Cleanliness was very good, but general hospitality was average and at times felt borderline unwelcoming and cold. The hotel doesn’t have much of a lobby (we missed some of the holiday “wow-factor” that we got at The Plaza last year, and that we were expecting based on their recent social media posts). The doormen were not always present to open the heavy front doors (and one day when it was raining we had to look for and retrieve our own umbrella from the container by the door). Room service was standard, decent but nothing special. Club lounge offerings were upscale and well-presented, but service in the lounge was spotty (not always someone at the front area, sometimes the attendants managing the tables would ignore us while chatting with and serving other guests, so I had to get my own beverage a few times). We also saw someone’s recent IG post, that they had recently stayed at the property with their dog and even showed the bed, bowls, toys, treats, and souvenir the hotel had provided. (I realized later, that stay was likely a sponsored one for marketing purposes, and not indicative of the actual amenities one receives.) We have stayed in a few dog-friendly luxury hotels in the city every year, including The Langham, The Plaza, 1 Hotel Central Park, The Four Seasons, and the 1 Hotel Brooklyn Bridge (which we stay at a few times a year and is by far our absolute favorite). All of the formerly mentioned hotels had branded amenities waiting in the room (or brought up to the room shortly after we checked in). The 1 Hotel also has NO pet fee, which is very notable. Last year we purchased a special pup package at The Plaza which included a silver tray of dog treats, a cute hand written card, and a custom-tailored souvenir robe with the hotel logo (I admit that was a little over the top but very cute), and our suite had a beautiful Christmas tree in it, as well. Curiously, the staff at the RC was very proactive about sending personalized notes in anticipation of our stay (2 different teams - reservations and club concierge) - asking for additional details and if they could assist with any arrangements. So I was expecting the actual service at the hotel to be top notch. I had informed them prior that we would be bringing our dog and confirmed what the pet fee was, if there were any additional pet amenity packages I could add for an extra fee. They responded very enthusiastically and even wanted to know our dog’s name - they also assured me amenities would be provided upon arrival. When I checked in they confirmed and said “we see you are traveling with your dog!” And had me sign the pet waiver. However, there were no amenities upon our arrival to the room even though they clearly were prepared for our dog to be traveling with us. When we stepped out for the night with our dog I went to the front desk to remind them we would like pet amenities. They assured me some would be sent up. When we returned to the room later, still no bed and bowls as I had requested. When staying at a hotel like this, you do not expect to have to ask THREE times for something and being told you will be provided them, so we just gave up at that point. Even outside the issues with our dog, I would recommend other properties in the area for the ambience, service, and amenities.

Stayed at the Ritz Central Park just before Christmas. We have been coming here for 15 years always staying on Club level. Our experience this time was awful. The food and drink offerings at Club level was poor and definitely NOT worth the money. We would be better off staying at the JW next door. The rooms were hot and haven’t been updated since the 90’s. We are also Lifetime Platinum Bon Voy members and will be notifying them of this experience. They don’t deserve the name “Ritz” above their door. Go to the Four Seasons!!!