Overall, I would rate Hotel Viking as Very Good. Staff was friendly and courteous for the most part (there was one person that gave a bad vibe). I did not like the flat bathroom sink design because the water does not drain fast enough (this can be an issue for example after trimming mustache and beard). Also, a bathroom hook to hang the bath towel near the shower was missing. Finally, the mattress was not that comfortable making it difficult to get a good night sleep sometimes. Finally, the TV was flat screen (which is nice) but does now allow one to swing it to the direction of the desk (so I can only watch TV from the bed which is not optimistic).

Classic old hotel short on service - great location, but needs some work on the hotel and staff. Not the best service from the staff, whether it was the bar or front desk, needs some training. The coffee shop closes early, and there is no other place to get coffee or snacks, the standard stuff in all hotels. Roof bar not open until later in May, yet a beautiful day...

I liked the Hotel Viking- good and some things to be improved. Upscale price but little things could be better- no pen and paper in room- most hotels at this price point have complimentary pads and pens available for guests. Had to ask for additional TP- roll low and house keeping did not leave an additional roll -asked and promptly remedied, but should it have to ask. Valet parking services fry nice and helpful. Front desk wonderful but felt bad having to ask for things that should be automatic, I.e. room safe not irking because someone stole the batteries from it- should have been checked and remedied before the next guest as well as the riot not being functional. Now ther are two irons in the room but I’m not sure which is which. This is a hotel with a slightly upscale price but seems to need a little TLC

Hotel Viking has been recently renovated and is a beautiful property. Conveniently located and walking distance to Thames Street and the Mansions. The staff is very attentive as well.

We have been "honeymooning" in Newport for many years to celebrate our Anniversary. By divine intervention, we were given an opportunity to stay at The Viking Hotel. We have always admired the antiquity and nostalgic feel of this older hotel. First and foremost, we have never experienced such an attentive staff that provided such excellent services! The restaurants served delicious food, the servers met every need. The bartenders made excellent drinks. The front desk staff, valet, bellhops, housekeeping were beyond excellent! The only thing we wanted to mention on a mild note (we hate complaining) was that the mattress was quite uncomfortable...I did, however, see new mattresses being delivered at the the end of our stay! so, that problem is solved! We will definitely come back...we don't live far away!