The Vanderbilt, Auberge Resorts Collection

We could not have been more pleased with our stay. Great location within walking distance to the historic harbor and close to all attractions. Morgan helped us plan reservations and activities prior to our arrival. At check-in we were offered our choice of wines followed by a tour of the gorgeous historic property. Our room 207 was a cozy suite with a view of the harbor. Our hotel dining experiences were excellent - great views from the rooftop bar at happy hour, dinner in the charming historic dining room, delightful breakfast in the courtyard. Every member of the staff was gracious, welcoming, helpful, and accommodating. We were treated liked valued guests at every turn.

The hotel staff were extraordinary. The room -3. We booked a suite. It turned out to be an attic walk-up. Walked in. Found one desk, two chairs, couch and tv. Two small windows. Where’s the bedroom!? Oh. You have to walk up about 12 wooden stairs to a cramped low attic room- no windows-with a king sized bed and a bathroom. Did I mention NO WINDOWS!!!! It was like sleeping in the Gilded Age as an indentured servant. Or in bunker. Either way. Horrible. If you go make sure they don’t give you an attic suite— or if they do they should warn you.

This was a massively disappointing experience - especially given the price of this hotel. Overall, I found the room to be extremely disappointing for the amount we paid for it. Our room, including taxes and the many additional fees charged, was approximately $1,500 per night, and there was a three night minimum. This is NOT a cheap price for any hotel room, and I would expect a superb room, with plentiful amenities for this amount. Instead, I found the room to be dark, pokey, and quite frankly depressing, with a few simple amenities missing. Key issues for the room: 1/ Room size (though this can't be changed) is very small for the amount charged, and with a low (and dreary grey) ceiling to boot. We were on the 4th floor in what was obviously the old servant's quarters. I'm sure rooms on lower floors feel nicer. 2/Inadequate lighting. The only well-lit portion of the room was the bathroom. It was impossible to even see what was in my suitcase, even with all the lights on. Perhaps a floor lamp could be added to help dispel the dreariness. 3/ The middle window blind was faulty and only opened 1/3 of the way. 4/ Noisy! There is virtually no sound-proofing in this room. The room was close to the elevator, and this turned out to also be the service elevator. There was frequently noise from staff clearing plates (from the rooftop restaurant), and from room service staff coming and going. We could also clearly hear the music playing from the pool deck, though this always ended by about 10pm in the evenings. 5/ Basic amenities lacking. For example: I am accustomed to there being at least a small moisturizer in even a basic hotel room. The one pump bottle in the bathroom labelled "Lotion" actually had some watery soap in it. The water bottles that were in the room on the first day were never refilled, unless we happened to find a staffmember to ask about this. On the plus side: The hotel is very centrally located, and common areas (lounge, dining room etc.) are beautiful. The service from the concierge (which took place via email) was lovely. Overall, I wouldn't recommend staying here.

I had a wonderful stay at this hotel over the July 4th weekend. The staff was incredibly welcoming and attentive, from Morgan at the concierge desk, to George at valet, both of whom went above and beyond to make the experience memorable. They also kindly acknowledged my mom’s birthday, which made our visit feel even more special. The grounds were beautifully maintained, breakfast was exceptional, and the service throughout the property was outstanding. The hotel offers a wide range of activities for guests, making it easy to relax or stay entertained. I would gladly return and highly recommend this property to others.

Sadly, the most memorably disappointing hotel experience. We stayed 4 expensive nights for mediocre everything. The property is woefully understaffed. Pool service was non existent. Food quality was inconsistent. The potato chips in our room - the ones you’d be charged for if you ate them - expired 4 months ago. We felt this was symbolic of our entire stay. The hotel is very dark inside. Room was a very average. No central air conditioning and the units in the room cannot handle this summer heat. We were always uncomfortable. Spend your money elsewhere.