Harbour House Hotel

I stayed at Harbour House for three nights with my parents, who are both 82. We all came away very happy, and a lot of that is down to Jessica. Jessica helped organise our stay over email before we arrived. Our plans changed more than once. She extended my parents' booking and found me a room at Harbour House so the three of us could be together. Nothing was too much trouble, and she made a complicated trip feel easy. For us, she was far and away the best thing about staying here. The hotel feels cosy, but the rooms are a good size and the beds are excellent. My parents slept well every night. The shuttle service was the other highlight. The team drove us wherever we needed to go around the area. That made a real difference for my parents and saved us a lot of hassle. Breakfast had a good choice, and the smoked salmon was a favourite every morning. The only drawback was the shower, which was very small. That's worth knowing if you're tall or need a bit more room. Thank you, Jessica, and the whole team. We would happily come back.

This our third time staying at Harbour House, and we love everything about it. Location a bit off the business district makes for a quiet retreat. The rooms are spacious and equipped with all the amenities you expect from a quality establishment. The staff are all wonderful - friendly and helpful. They operate a shuttle service that makes getting to the theatre a breeze. And finally, the included breakfast is sumptuous and delicious. We will definitely be back!

Charming location with very helpful staff. They assisted us with very short notice accommodations when there was an error made with accommodations at different location.

Lovely, clean, spacious rooms. Quiet AC. GreatGreat buffet breakfast with nice offerings and very pleasant servers who brought juices and coffee. Convenient location...easy walk to theatres, shops and restaurants. We've been to Niagara on the Lake many times but somehow missed the Harbour House. We'll stay there again

We’re annual visitors because the Harbour house is immaculate and does everything well - including complimentary wine and cheese every afternoon and delightfully tasty brekkie. Special note on this visit: we observed an “entitled” patron who was served a breakfast (the complimentary buffet) who then proceeded to complain to her sever that she was served unfiltered water. The polite server apologized and noted that while filtered water is available for all guests from a dispenser on the 2nd floor, the water from the kitchen is from the NOTL municipal system and was not further filtered. (The hotel is reducing its plastic usage by providing glass jugs and ice/water machines -excellent practice!). This patron would not let it go and repeated her complaint. Shortly thereafter the server returned with two plastic bottles of water for her - going above and beyond the call of duty while maintaining a polite composure. The Harbour House deserves repeat business as well as a shout out to excellent staff!