Trump International Beach Resort

Our 2nd time to the hotel and last time. Very disappointed, staff not friendly or attentive and unaccommodating. Too many rules and regulations felt like a prison camp not a relaxing holiday. Pool and facilities very dirt!!

Our stay for a week at the Trump International was perfect. The ocean view from our room was the best I've ever had - sunrises and full moons over the ocean are amazing. I was expecting more garish Miami decor, but it was so tastefully decorated. We ate exclusively on the property, and the food at all of the restaurants was excellent, but the service was what really made it. Joseph at Neomi's made dinner into a first-class experience. The pools were beautiful as was the beach. I highly recommend the cabanas. Besides the fantastic service from our waitress, it was so nice to be able to step into air conditioning, especially for my grandparents. Benji was our favorite staff member. He served us on the beach and made it a wonderful experience. He remembered our names, made great drink suggestions, and went above and beyond to provide excellent service, whether a pitcher of ice water or a bucket of ice for a particularly hot Miami day, or just a smile as he checked in on us.

we are currently staying at the trump international but i am so angry i couldn't wait to post a review. we left our room this morning at 11am. before leaving i called to have an extra cot delivered for our teenage daughter. when we returned at 5:30 pm i was shocked to find our room had not been serviced. housekeeping did deliver the extra cot, but it was standing upright in the corner of the room. they couldn't even be bothered to set it up. i called guest services to complain and they said they would send someone up to clean immediately; i told them that would be a great inconvenience as our family was now back in the room exhausted, for the evening. ten minutes later there was a knock at the door and there stood housekeeping. i had just told them not to bother us yet they decided to pop up anyway. my husband did let them in and they tidied up the bathroom, left clean towels and coffee but there was no way they could change the beds since we were already in them. i realize it seems like a waste of time to call to complain and not want service to deal with the problem but i was just so frustrated with the situation. we paid good money to stay here and i didn't ask for anything beyond the standard service. housekeeping had over six hours to clean up the room yet they couldn't manage. obviously our money is better spent elsewhere.

I did a lot of searching to find a nice hotel for the price. We settled on the Trump mostly due to location, price and amenities. We had a 2 queen bed room. The room was spacious and the staff incredibly nice and friendly. Very customer service oriented. The carpet in the room was a big worn and had some places on it, and the wood counters were a bit scratched. The shower was small and there was some pink mold looking stuff on it but it was around the door and not in the shower itself. It also had a bathtub. It was very nice to have a balcony even if it overlooked the bay. The beach staff helped us find chairs and an umbrella and were friendly.

Really enjoyed this place, originally planned to stay for just one night for a bills vs dolphins game but the hotel was nicer than what we expected and booked an extra night. Our room had a nice view, beds were comfortable, AC worked, TVs worked. Everything is clean and grand, modern touch on everything. Pool area is beautiful and great for families and couples. The beach is beautiful and this hotel is right on it. The location is also really nice. Would definitely come back.