Villa La Estancia - Riviera Nayarit

We had an amazing stay at Villa La Estancia in Riviera Nayarit! The food, service, and overall vibes were incredible from start to finish. A huge thank you to Paola at the front desk, who took care of us right away during check-in and made us feel so welcome and comfortable. At the pool, Jose and Daniel went above and beyond every single day — always having our spot ready with towels and making sure we had everything we needed. Truly exceptional hospitality all around. ¡Gracias por todo, Villa La Estancia! We can’t wait to come back.

Jesus/Daniel was amazing! Everyday he made sure that my family as well as countless others had pool chairs and umbrellas. He checked on us throughout the day, moved and adjusted chairs and umbrellas, and make sure our needs were met. He is amazing. He never sits down. He is constantly moving and going and wants to make sure that every guest has a perfect experience. Thank you, Jesus/Daniel

Nice hotel clean. But the staff need major training and the restraunt management need to be replaced. We stayed 7 days had most all of our meals and drinks at the property. Only 1 meal went without a hitch. All our other meals were incorrect, missing complete main courses example three of our party would order the same dish the waiter would only bring two dishes this happened all meals except the one time. We had to send meals back due to them forgetting something or cold food. I ordered a premium steak had to send it back it was full of tendons and I could not cut through it with my steak knife, this also happened to another person in our party. The drinks were lousy they taste like the alcohol is watered down. Customer service terrible if you have to call the front desk nothing will get resolved until you call 2 more times, they lack communication . Room cleaning staff very frustrating, they would forget toilet paper. No soap refills. We ran out of sugar for our coffee on the 3rd day could not get them to refill it. Towels were not replaced on our loungers after a rain storm or at all. I for got the mention we were Elite guests with a 3 bedroom penthouse suite there top room. We will not be staying here again. It's not like the loreto property which is top notch.

Hugo and Bryan were great. They were both friendly and helpful. It would have been nice if a bellboy was down there all the time and we didn’t have to go looking for them.

Wonderful experience- Jesus and Daniel worked hard with their hospitality at the pool. Ana was helpful at the office. The Bellmen were great too.