Villa La Estancia - Riviera Nayarit

We bought a timeshare here about 10 years ago. Keep in mind we are staying in a penthouse (supposedly top notch) The building , entertainment and service were very decent back then. Year after year everything has been collapsing. We arrived and they couldn’t find our reservation (luckily we had the paper with the reservation number) . Then immediately wanted to schedule us to sell us more points. No thanks. They relocated us to another building because they had no room where we wanted to stay. Dryer and fridge had issues. We had to call a repair man. Third night and we wake up to water pouring from the ceiling all over the place. Wet beds, towels everywhere. It’s 1:00am and we still dealing with the water. Had to move my kids to sleep in couches or anywhere we could and get our stuff away from water. And guess what? It didn’t even rain, just issues….. Literally I can’t wait for my days here to end and go back home. That’s not how a vacation is supposed to be. DO NOT SPEND A PENNY in this place. They are lots of other real resorts around. This one has turned into a dump.

We LOVED our week here in the end of March! Brayon was such an amazing pool concierge!!! So cheerful, meeting everyone's needs super fast!!! Jesus also did a wonderful job bringing us all the snacks and drinks with a smile! Roberto made our anniversary night in the restaurant so special; that man can SING!! Thanks for a wonderful, relaxing time in beautiful Mexico!

I have stayed at La Estancia a couple times before, however, this was the best time ever. Check in with Yesi and Jair was so easy, best room placement and I was greeted “Welcome Home!” I felt special!! Activities we so enjoyable and we were attended well by Irma. Yesi made sure we were registered for the activities. Around the pool Angel and Jesus took good care of things: setting up chairs and towels, even adjusting umbrellas as the sun moved. Of course the resort was beautiful! Throughout the entire stay I was addressed by name and asked if I needed anything. A great stay at La Estancia!

My wife and I just recently came back from Villa La Estancia Riviera Nayarit and we wanted give a shout out to the wonderful pool concierges, Angel and Jesus. We have been there several times and both have always made sure we had lounge chairs where we wanted to sit and enough umbrellas to keep us in the shade. They are always available when you need them and are always so helpful and friendly. They both work very hard and love their job.

It was our first time in Mexico and in an all inclusive resort. I was worried about the quality of the food but I’ve been very happy with everything we ordered from the restaurants. The employees are very courteous (pool, restaurant etc). At the pool, there’s always someone to help with chairs, umbrella, towels etc. Jesus was checking on us to confirm we were comfortable. It was a great experience and we’re looking forward to come back.