Villa La Estancia - Riviera Nayarit

Originally from the UK, I have lived full-time in Puerto Vallarta/ Bahía de Banderas for over 8 years. Whenever my Mum and Dad visit from England, we always kick off the visit by staying at La Estancia, which we love. This year was a very nice stay as always, and one of the highlights is seeing the same staff members year after year, who always make us feel welcome. Esmeralda Patricia at breakfast was delightful and went out of her way to make us feel special. It was fantastic seeing Ricardo at La Parrilla restaurant by the pool. He always goes the extra mile. This time he had the kitchen make my favourite dish, the 'brochetas', which had sadly been taken off the menu. Thank you Ricardo. And, of course, the La Casona team were fabulous once again (please see photo!). Hugo, José Juan, Alfredo and Eduardo always welcome us like family and this year was no exception. ¡Gracias amigos! ¡Los queremos mucho! Sadly, however, the overall quality of our stay was down on previous years. Corners are being cut. Several menu items at La Parrilla had been removed, including my all-time favourite, the brochetas. And every year, new items on the La Casona menu seem to disappear or become unavailable for all-inclusive guests like us. Small details, like the flaming torches down by the beach at night and the fresh hand towels given at dinner, were also notably absent. Still a great stay, but not quite as good as years past. Please improve the in-room WIFI. It's terrible for those who need to do some work on holiday. Love from Chris

Such a good resort the staff is so helpful special shout out to Jesus Cesar Jetty Raul Gaby Lucio and Josue they were all so upstanding and wonderful I can’t wait to come back

Maybe late as usual for our numerous trips, but since we'll be back next month for 12 days (and again in March (9 days) and again in May 2027 (14 days) , just a quick shout out to the peeps that keep us coming back. Warm welcoming greetings at the front doors from Omar, Raul, Jerry, Hugo & Brian have always made our arrival (and time there) special. We love the resort crew and staff who I'm sorry are too numerous for us to remember names. But always friendly! Our beach & pool experiences are always enhanced by Jesus (man, that man (newer daddy!) has endless energy and friendliness!!- always happy to help if we need any or have good convos with us. very enjoyable to see every day. And our other "guys" Ricardo and Angel are always there as well to make sure our trip is as good as we always hope. Thanks VLE, for them and thank them for us : ) we always talk about these peeps when we think of your resort and why we keep coming back.

We had such a great visit. Many people made our trip memorable by going out of their way to ensure we had a great time. Julio got us started off on the right foot by making sure we understood the layout and all of the amenities. Josue at the pool ensured we always had food and drinks. Sandra G who did our nightly turn down service and delivered treats was the sweetest! Our last night we had top notch service at La Casona from Alfredo, Eduardo, José Juan, Angel, and Hugo - every bite was delicious!

We ended up having a fabulous time, thanks to Emily, one of the managers. The rooms are absolutely stunning, as is the pool, but we did have a jackhammer noise to deal with at the beginning that finally was resolved the way we expected, and so we have to say the management really stepped up. If we had never had to deal with that, this would be five stars as it is a place definitely worth visiting if you are going to Puerto Vallarta!! Had great service at the pool bar/pool from Raul and Jesus and the pool taco bar from Esmeralda. We also had a wonderful dinner at the our steak restaurant, and our server Eduardo was terrific, including the song he sang for everyone.