Villa La Estancia - Riviera Nayarit

My stay at this resort was nothing short of spectacular. The property is absolutely breathtaking, from the pristine, white-sand beaches to the lush, perfectly manicured tropical gardens that surround the pools. Every corner of the resort feels like a slice of paradise, offering stunning views that truly capture the beauty of Mexico. The service was equally impressive; every staff member I encountered was genuinely warm, attentive, and eager to help. A special shout-out goes to Jair, my main point of contact, who went above and beyond to ensure every detail of my trip was seamless. His professionalism and friendly demeanor made me feel right at home from the moment I arrived. Overall, it was an incredible stay that exceeded all my expectations. I can’t wait to come back!

My stay at Villa La Estancia Beach Resort & Spa Rivera Nayarit; the service was disappointing for numerous reasons. First and foremost, after we checked in the concierge led us to her desk and attempted to sell us a timeshare. This is the last thing guests want to hear about after an exhausting 4+ hour flight. Second, there was another wedding the same weekend. The staff inadvertently provided guests in our wedding party with welcome bags that were not for us. This is a simple mistake that could have been avoided if the staff took the time to ask guests whose wedding they were in. Third, the bride and I arranged transportation from the hotel to one of piers in town on the day we were going on boat cruise. We provided the address to the concierge; and were informed the shuttles could seat eight people so we requested four shuttles to accommodate thirty-two people. We left explicit instructions we needed the shuttles to pick guests up at 7:15am but none of the shuttles were on time. The driver of the first shuttle did not even know the address of where we were going. The remaining guests ended up taking Ubers to the pier since no other shuttles were available! We were fortunate the Bride and Groom rented out the entire boat so they could not leave without us! Fourth, the service at the pool was average depending on the day and time you were there. On Superbowl Sunday; I was there for lunch and there was no Hostess or Waiter in sight. I grabbed menus myself, sat down and waited twenty minutes until a Waiter arrived to take my order. This is unacceptable, there should be a Hostess available at all times!!! Fifth, Wi-Fi and Cell Service were terrible. I am aware the Cell Service is not the Resort’s responsibility, but the Terrible Wi-Fi is. The owner of the hotel should be working with the National Government in Mexico to address this problem. Guests should have reliable Wi-Fi and Cell Service considering the amount of money they spend at this resort!!! In conclusion, I was extremely disappointed with the service I received during my five days vacation. The staff were very friendly and polite; the beach and resort are beautiful. I went horseback riding one day on the beach and enjoyed myself. If someone asked me if they should go to Puerto Vallarta, Mexico I would say yes, but if they asked me if they should stay at this resort, I would say NO. Respectfully, this resort is a C- on a good day. Please hire a Management Consultant or Project Manager to improve Communication, Efficiency, and Customer Service. This resort charges Business Class prices but provides Premium Economy service to guests!

We had a fabulous stay, Raul, Omar, Jerry, and the entire staff took wonderful care of our group. We felt very safe and will definitely come back

Everything was absolutely fabulous, so accommodating. Everyone that worked with us went out of the way to make everything was perfect

We had the most amazing experience at Villa La Estancia for our wedding weekend. The property is beautiful - the views, the pools, and the overall atmosphere made it the perfect setting for such a special celebration. The staff was attentive, kind, and truly went above and beyond to make everything seamless for us and our guests. Our friends and family kept commenting on how much they loved the location and accommodations. Our event coordinator, Lucy, was incredible, I truly don't know how we would have done it all without her. She was communicative, helpful, and went above and beyond for us. We’re so grateful we chose Villa La Estancia - it made our wedding weekend feel effortless, elevated, and unforgettable.