Turtle Bay Resort (DNU)

Everything was just fantastic. From the moment we arrived. We got an early check-in at 11 am. They were able to accommodate the exact bungalow that I requested based on the reviews I read. The views in the bungalows can not be done justice by photos. The bungalow section has a completely different vibe from the main resort, and while both are beautiful, I love the secluded, elevated feel that you get in the bungalows. The entire staff greeted us as if they were truly happy to see us. The in-room dining and the dining were superb. One thing we missed the most was picking up our phone and calling Miss Eleanor to place our order for breakfast. They kindly delivered it within 25 minutes and set up a meal on the Lani with a beautiful white tablecloth. Everything was top-notch, all the food was phenomenal. This is one of the largest splurge trips I have made, traveling after having had many trips across the world. My worry when booking wasn't the cost but if the views, service, and experience would be worth it, and I can tell you with certainty it was 100% worth it. This is a magical place, and I hope I will be able to host my wedding here! Also, try the Cevechi at the off the lip bar, it's the only thing that dragged us away from roomservice and our view.

Our first time here. We came in for a Saturday overnight stay. Public parking is complimentary in the lot adjacent to the valet spaces. Hotel has a great atmosphere and has incredible views. Reception was professional and friendly. Lobby bartender and our waitress Puah was prompt and knowledgeable. We were upgraded and the room we received was large, modern and very well appointed. Slippers and robes, coffee maker, bottled water and toiletries. The only negative was the drink and food prices.

This resort is lacking in every way. The grounds are not very interesting. There is a small beach with not enough chairs for all the guests. There are 2 very expensive restaurants (where buffet breakfast is $55, and a fried Kampachi fish for dinner was $225). There is no minibar in the rooms. The lower floors have limited sea view. For betwen $1000 and $2500 a night, there are better resorts - Four Seasons or Auberge Properties are far more beautiful and better managed. This property does not provide the quality and service one would expect.

Gorgeous hotel in a gorgeous location. My room (ocean view king room) was beautiful and spacious and up-to-date. Large bathroom area with stand-up shower and toilet in a room with a door and an "anteroom" dressing area with large closet and sink. It wasn't super crowded this time of year (though the weather wasn't great either, so...). My only complaint is expense-related, which is probably odd when one is staying at a Ritz-Carlton. But it was frustrating that many resort activities were not included in the resort fee. Room coffee maker (Lavazza) is not great - six pushes of the button to get a half-full mug of lukewarm coffee, so I had to purchase coffee from the coffee shop each day. I had a rental car which was nice for seeing things in the area (North Shore surfers!) and getting groceries. Kawela Bay is gorgeous, especially early in the morning. Every employee was wonderful, helpful, and friendly.

Gorgeous views from the rooms and lobby area which is adequately designed to be a common space/hang out area. Various dining options, with ok food. Staff is overall very friendly. Exercise classes are great and the activities are well thought out, especially for kids. Horseback riding is a plus. Pool gets a little crowded.