Ojai Valley Inn

I did not find my stay warranted the price. In fact, this is my second stay, and this was worse than the average hotel stay. I arrived and was offered a room that was the furthest away from everything, and the desk person clearly saw I had my 4 year old daughter with me. Why would I want to have to shuttle everywhere or try to walk everywhere with her, when she’s going to want to be near the pool? I was also told that we could do the artists cottage (by two different employees) the next day from 10-11am for $18. I asked to speak to the concierge at check-in, but they were not there. When they called and left a msg they stated they were calling to help with booking their bee keeping activity. The next day upon arriving at artist cottage, there was a private event. Well I would have booked camp oak, had I known this! Annoying, because you can’t book the kids club last minute, and it’s like $30/hour. Concierge recommended biking into town and doing the honey tasting at Heavenly Honey… fine. Had to pay $18/hour for the bike, because the only one with a trailer was battery-powered, so it wasn’t included. I think the concierge should know that the ONE day of the week Heavenly Honey is closed is Wednesday, the day she recommended we go! This is precisely what we rely on concierge for! The next day with camp oak booking was similarly bad experience with the concierge, them not being available, then nobody being available to host the kids club/camp Oak, then them calling back hours later asking why we hadn’t shown up… because they never told us we could! Also, it seems the concierge only works from like 9ish/10 to about 3? And they weren’t available when we checked in around noon. When I pay $900/night plus $60 resort fee plus $60 parking plus kids club and all the other fees, I expect good service. This was BAD service. Maybe all the staff took vacation after a busy holiday week—I don’t care. If the service was going to be poor, maybe give your guests a heads up. There’s more to it, but not worth my time. So very disappointed. I’m a single dad and I pay thru the nose to make sure I have enjoyable vacations with my daughter. I wish I could get a refund. I also had asked for the manager to call me so we could check out a day early based on this experience. Of course, no call.

Love the property and the staff. We went over the 4th and the OVI thought of everything from pony rides, to midway games and great BBQ. Thank you all for a lovely and memorable family holiday get-a-way!

One of the most peaceful and relaxing places on the planet. We only stayed an evening, but enjoyed 36 hours of bliss. I felt so relaxed while there, I only wish I could've stayed longer!

Enjoyed our stay and can't wait to come again. They property is amazing! The Valet service was very helpful with my husband's pick up with ADA cart.

Overall, I had an awful stay. The room I had was poorly maintained and dirty. Staff were both unapologetic and mean when I brought up one of the many room issues. My room was also located far from any of the amenities so I spent much of my stay walking long distances to do simple things and/or flagging down golf cart shuttle drivers to try to get where I was going. The shuttles had no schedule, didn’t always follow their routes, and made me feel nauseous. The spa pool was filthy. The location is scenic but I strongly recommend avoiding this hotel. Even if it was priced at one quarter of what I paid I would have been severely disappointed.