Ojai Valley Inn

we went for thanksgiving with our kids and grandson. this is not a great place for adults only! for families with kids, its great! many things to do and huge grounds to wander about in. the food is just ok! everything is very expensive so beware. the golf course is nice and staff there are excellent.

This is the perfect property to leisurely relax with loved ones in the sunshine. The whole premise is super peaceful. I especially enjoyed the spa, the pools attached to the spa and the spa services were impeccable. The curated drink selection at the bar is fitting and fun. All the staff were super helpful and skilled. This would be a great hotel for a romantic getaway, a girls weekend, or a family trip.

Our recent stay at Ojai Valley Inn was unfortunately marred by a lack of clear communication regarding their Pet Policies. When I spoke with Reservations to book our room, i was informed of the $300 pet charge—something we were fully prepared to pay—and mentioned that our puppy could not be left alone in the room. Based on that information, we responsibly arranged for a dog sitter so we could step out for dinner and a movie with friends. However, at no point did Reservations mention that the hotel’s Pet Policy was available on the website for review, nor did they specify that dogs were not allowed on the pool deck. This omission is not a minor detail. Given that relaxing by the pool was one of the primary reasons we chose to visit Ojai Valley Inn, this lack of transparency directly impacted our entire experience and our ability to enjoy the stay we were paying a substantial amount for. Had we been given the full picture during booking, we would have reconsidered our reservation entirely. For a property of this caliber—along with the significant rate for the room and the premium pet fee—we expected a far higher standard of service and communication. The absence of clear, proactive disclosure about pet limitations left us disappointed, inconvenienced, and feeling that our expectations were not met. Clear communication is essential to providing the level of hospitality one would expect from a resort like this.

We, a group of three friends, are going a couple of times per year for a spa day and always have been enjoying it. We usually go in the summer. This time we had to reschedule our trip and ended up going for a spa day on a cold (for Southern California) Tuesday in November. We arrived at the spa and the lobby was pleasant, but once we passed the lobby and entered the women's locker area, it was chilly. We did mentioned it to the attendant, but she was not interested. Uptstairs was cold as well and tea was not available till after the treatments. Got our coats and went to the spa cafe to be told that it does not open before noon, but they were willing to let us sit down and have a cup of tea, once we purchase everything at the takeout counter. The banana bread was given to us in a paper bag, but once we found ourselves a table, sat down and asked for, we received plates. back at the spa, we got our treatments that did not disappoint, but again, all around it was cold and unpleasant and maybe the worst, the water in the shower was cold. The attendant offered to call somebody, but after waiting for 15 minutes, we decided to skip the shower and get dressed, so we can warm up. obviously we left the spa much earlier than we were planning to and when asked about the experience we tried to explain it to the attendant, but he as a few others before him did not seem to care. I understand that sometimes things can happen, even though I would have appreciated to be informed when I arrived that there is a problem with the hot water. Also, I would have appreciated if the attendants would have tried at least to offer an apology for a bad experience for which we paid around $400 each.

Exceptional experience. Very staff we encountered went above and beyond. Room, Spa, restaurant, Gift shop was outstanding.