Ojai Valley Inn

So amazing. People that work here are so lovely, welcoming. It’s expensive but worth it. So much open space for kids to play and the kids club/camp was incredible- we saw them going on outdoor adventures, they did real art projects and they were fed. The golf course and spa are amazing. It’s so rare that you can find a place where you can actually relax with your kids. Ojai just does it perfectly…

Absolutely exceptional experience- beautiful grounds, wonderful service, and such a relaxing atmosphere. Already looking forward to our next visit.

I have a love/hate relationship with this resort. For the most part, it is very nice and the service is good. However, for the price, their guest support and courtesy and communication is awful. We had a problem with our room. I could not get a straight story or follow through from the front desk and guest services. At this price point, I deserved courtesy and respect along with communication, and an attempt at a satisfactory resolution. I got none of the above. For that reason, I am not sure I would return. The golf course staff, concierge services and arts cottage staff were all lovely, and helped to save our vacation. However, I am not sure I would return. These is definitely a guest beware resort, especially if there is a problem.

We stayed at Ojai Valley Inn during Christmas week as return guests. Unfortunately a massive storm/micoburst came through very early on our first morning causing a power loss due to downed trees all over the property, some falling on power lines, which caused a power loss in several buildings on property. Despite some of the recent reviews posted, I felt the hotel did everything they could to accommodate frustrated guests. People need to remember that "acts of god" are not the fault of the hotel and they did their best to keep things going. We didn't have power/heat and hot water in our building but after the first night, Elizabeth at the front desk offered to move us. Before that, we were given the opportunity to use the spa facilities because it had power. Not ideal, but again it was better than nothing. I felt that Elizabeth's customer service and compassion was outstanding. I can't imagine how many frustrated guests she must have had to deal with during this ordeal that ended up lasting nearly two days. The local power company literally worked day and night over Christmas in non-stop rain to restore power to the area. How could they possibly update the hotel with a time frame during this unprecedented event? Working in these conditions had to have taken a lot more time than just a routine power outage. Massive trees had to be cut down and removed before even starting to repair the power lines. I can see how many guests were frustrated, but just think about how exhausting it must have been for the entire staff trying their best to make things right. Perhaps we are alone here but we made the best of the situation. Perhaps we are just seasoned travelers who sought out a solution instead of waiting for one. I will absolutely return to Ojai Valley Inn.

During my 4 day stay, there was a horrific storm that caused a 36 hour power outage at the hotel. During that time, we received no support or updates from the staff. We had to shower in cold showers, use our dying iphone flashlights for light, and no heat in the room. I understand that power outages from storms are out of the control but how the staff handled it was extremely poor given that we paid over $800/night plus it is a 5 star hotel. I'd expect a hotel of this size to have generators that power more than just the spa.