Ojai Valley Inn

Happiest and most relaxing place on earth. Great walking, resting, exercising and beauty to be had all throughout the property.

One star. We stayed at Ojai Valley Inn for my 50th birthday celebration and unfortunately the experience fell far short of what you would expect from a luxury property at this price point. The biggest issue was the overall lack of responsiveness and consistency. Throughout our stay, staff repeatedly encouraged us to use the text messaging feature for requests and questions, and we were also told we could reply directly to their welcome email for assistance. Our first text received a response, but every follow-up message was ignored, as was the email request we sent during the stay. Even when requests were acknowledged, service was extremely slow. Simple items like extra towels often took 1 to 1.5 hours to arrive. At check-in, the staff also seemed unfamiliar with the Virtuoso benefits attached to our reservation. One of those benefits was a potential room upgrade. We were told the hotel was completely sold out and no upgrades were available, yet our friends, who arrived later with the same status/package, were upgraded. The spa experience was also disappointing. My massage appointment started 10 minutes late while the other guests scheduled at the same time were taken in promptly. I was also the last guest taken in and the first one finished despite starting later. Breakfast service was extremely slow as well. It took approximately 45 minutes from ordering to receiving our food. Housekeeping was another issue. We had to ask twice before the room was serviced. None of these issues individually would ruin a trip, but together they created a pattern where everything felt slightly off, disorganized, and below the standard expected at a luxury resort. To their credit, the staff generally seemed polite and well-intentioned, but the execution consistently missed the mark. What was most disappointing is that I raised these concerns during checkout and was told a manager would contact me later that day. No one ever followed up. For a milestone birthday trip and the price paid, this was not the high-end experience we expected.

Great experience very relaxing hotel. Just far enough away so you feel like you are out of LA but not a far drive. Highly recommend

Worst hotel experience ever! Room wasn’t ready 1 hr 45 minutes after official check-in time. Already a 4 pm check-in time is outrageously late.

Location and grounds are beautiful. So far the food has been mediocre. Half of us are vegetarian and the only option at the oak was a roasted cauliflower which wasn’t great, and no one loved their meal for almost $400. The service at the pool has been mixed. Day 1 was great. Day 2 here and I have been waiting 30 minutes to be helped with an umbrella. The shuttle service is great but very slow and unpredictable. Our room is wonderful and spacious and everyone is friendly but I think they need to improve things to be 5 stars.