Ojai Valley Inn

During my 4 day stay, there was a horrific storm that caused a 36 hour power outage at the hotel. During that time, we received no support or updates from the staff. We had to shower in cold showers, use our dying iphone flashlights for light, and no heat in the room. I understand that power outages from storms are out of the control but how the staff handled it was extremely poor given that we paid over $800/night plus it is a 5 star hotel. I'd expect a hotel of this size to have generators that power more than just the spa.

Power was out due to storm. We were given times power was going to come back on but were lied to and we felt they said so just to keep us in the resort.

5 star prices for 3 star quality service and amenities (restaurants, tennis courts, spa prices, morning classes, room service).

Fabulous!!! Resort in every way. Great for families with children & dogs too. Staff is first rate, helpful, friendly, accommodating in all ways. We've stayed here 3 times & can't wait to return. Gorgeous setting here as well.

As a couple who needed some R & R after experiencing lots of grief with declining parents, this was exactly the experience that we needed. We stayed in one of the Shangri-La rooms. The view was spectacular, staff excellent, and ambiance was top notch. We stayed here during a torrential rain storm over Christmas vacation. The food at The Oak (their signature restaurant) was absolutely fabulous. We had Christmas dinner there and brunch. We loved Victor (our assistant server) he was quite pleasant and kind. Jimmy's Pub was also a highlight. Their smash burgers were a scrumptious! *Just a note: The noise level of children yelling and screaming in the halls is present for any of you who want true quietude. (However, that did not bother us and does not affect our review because children exist and their noise is expected.)