Su Gologone

Our stay in Su Gologone was nice. We chose the property to enjoy some quiet time with our 23 month old daughter (who absolutely enjoyed the pool) and to celebrate our 4th wedding anniversary. The room we stayed at was a bit small but we managed to make it work even with a crib beside our bed. The style is very traditional but we had what we needed in the room. As per the staff, we found them very helpful and warm in general. Our daughter has food allergies so we asked the kitchen staff to cook something specific for her and they did. The two gentlemen (forgot to ask for their names) at the reception were really courteous and happy to assist every time. In the main dining hall, Ms. Franca’s service delivery really stood out among all the other servers. She was always smiling, accommodating, and happy to interact with clients to make the dining experience one of a kind. Considering that dinner is always a very busy time for them, Ms. Franca was calm and attentive. I’m mentioning this because one server in particular forgot to serve a few things / took a long time to come back to us to clear the dishes. I know that these things might seem small but when it happens repetitively, then it can definitely affect the experience. For our last dinner at the property, I approached Ms. Clio, (who was in charge of the seat plan for dinner) the night prior, if we can have a table that has a nice view of the sunset or a table in the lower area (which has a more quiet atmosphere) as we are celebrating our wedding anniversary. She said she can’t guarantee any specific table, however, she would try her best. The next day at lunch, she approached us to ask if our daughter will be with us for dinner as she was already doing the seat plan. When we arrived at the dining area that evening, she escorted us to a table that didn’t have a view of the sunset (behind other tables) and not even a quiet area at least. That was quite a bummer because we even noticed some guests who were assigned again to the same tables that directly has panoramic view. I have no idea how she does the seat plan but it’s definitely not done thoughtfully. When asked about it, she just bluntly said that as she mentioned, she cannot guarantee anything. Overall, it was a lovely stay but the unpleasant feeling we felt on our last dinner (wedding anniversary) was quite hard to forget.

This is an amazing hotel with so many difference spaces to explore and enjoy. We stayed three nights and took time to check our all of the collections of art and handicrafts. The restaurant is very good. We participated in one of their specialty outdoor dinners (Blue Zone Dinner) which was a highlight and they have several different specialty dinners during the week to chose from. It is a short walk to the Spring, which was a very nice outdoor experience. There is a nice restaurant at the Spring which made for a nice light outdoor lunch. We thoroughly enjoyed our stay at this hotel. It is a little isolated and other then the Spring there isn't much else to see, but there was so much at the property that we didn't feel bored.

Nicely located in mountains, great staff. Breakfast was excellent. We got a room upgrade, very friendly. Only problem, due to central heating the room was uncomformably warm. For a hotel in the middle of nature it is puzzling why they waste energy like this. Restaurant was not great. Going to this region in October is challenging as everything is already closed for the season

Remotely located, this is an extensive and interesting hotel. So many areas to explore with small outbuildings and unique areas to sit. Gardens are remarkable for size and variety. Food in restaurant was very good but 8pm opening for a great meal is too late. Rooms are interesting and there can be lots of steps. No shower in room. Really friendly staff.

Room 40 is such a beautiful room , charming colour scheme and a comfortable lounging area . A cute small balcony was big enough to enjoy a coffee , an espresso machine in the room is a good touch . Large bright bathroom. The surrounding gardens were colourful and neatly kept . A six course menu at night gave you plenty to choose from , I love the ice cream. All there is to say is that this place certainly is a wonderful experience.