Resort at Squaw Creek

I travel and work with events in hotels all over the world and this events team is in my top 3 for service excellence. The departments interact with each other fluidly and requests are taken care of almost instantly. The staff here actually seem to care about their guests. It really makes having a conference a lot less stressful and I appreciate that SO MUCH. Every department here really has come through for us. I think that if they tried, Jamie Ramon (from convention services) and Chris Binkley (from the A/V team) could take over the world...in 2 minutes. On top of all that the property has breathtaking views, an adorable village just a short walk away, hiking trails, a ski lift in the back yard. The fireplace suites are perfect and include dishwashers! I'm seriously blown away by this property and don't really want to go home!!

My name is Ron and I want to commend and say what an absolute "top-notch" experience we had at The Resort At Squaw Creek in Olympic Valley. A truly 5 star experience was had by all our guests whom stayed here. I want to mention a couple of The Resorts top Staff Employees whom literally went WAY above and beyond their taking care of us: Mario Rey ( Hotel guest Operator), Jamie Ramon ( Our CSM ), and Chris Binkley, ( Our A.V. Tech ) were "AMAZING", and deserve mention as simply "outstanding employees". Freindly, courteous, pro-active, sincerely "caring", stood out each and every day! They were invaluable to making our stay for 2 weeks such a fun, and absolute joyous experience. Professionals in every aspect of the Hospitality industry..

I stayed at the Resort this past weekend with my family and it was my second time we stayed here. The scenery around the Resort is stunning and some of the rooms have great views. We spent most of the time at the pool since it was a very warm weekend and honestly it was not a relaxing experience. I think best to avoid this hotel on weekends in general. There were not enough umbrellas or shade at the pool so very uncomfortable to sit anywhere. Because of the crowds, the pool and jacuzzis were dirty with dead flies, among other things, by end of day. The biggest issue is many people were not even guests of the hotel but were staying somewhere locally. That is why the pool area was crowded since so many people did not even pay to stay at the hotel. I have never experienced such lack of management for a resort this level. Not worth the prices for staying in small rooms and fighting for chairs at the pool on a daily basis.

My family and I checked-in to the Resort at Squaw Creek during Easter weekend. It was a pretty busy weekend due to the many events that was happening. Because my family and I don't ski or snowboard, we really came here to enjoy the view and the surrounding area. One of the things we enjoyed during this weekend was trying different places to eat. One of the most memorable experience we had was at the Six Peaks Grille. We had no reservations for this restaurant. Since it was Easter weekend, I thought it was going to be near impossible to get in. However, we still made an attempt. From the beginning, we had exceptional service. We were greeted with a smile by one of the hosts. He asked if we had a reservation, and I simply said, "no." He said, "I will try my best to try to get you a table." In the meantime, the host consulted with one of the servers (Cliff) to see if they could squeeze us in. Cliff was kind enough to find us a table with a view near the fire place. We were attended to promptly, and our orders were taken. The service team at this Restaurant complemented each other well from making sure we had our bread basket full to keeping our glass of water topped off at all times. Although the steak was a bit on the salty side, we really didn't pay much attention to it because our service that evening made up for it. Cliff provided our family with such exceptional service. I only wish all the servers we encounter in life would be like Cliff. Kudos to the team at Six Peaks Grille for giving us one memorable experience that we will never forget.

We have been staying here annually for years so we are obviously very happy with things here. This time, there were some issues at check in. As we walked toward our room, Cindy (concierge) recognized my wife and came out to give her a hug. My wife mentioned the check in issues and Cindy got right on it as Kate also came out to join the conversation. One of them called the manager (I think) and Nate showed up immediately. They all bent over backwards to make us happy and we were very happy with the resolution. The pool is beautiful but there were some flying insects that occasionally bit is. However, the staff around the pool were persistent in trying to get rid of them. Staff at the pool were a bit inconsistent. Some were personable and attentive while others seemed board. Leisha was always checking to ensure guests only were allowed at the pool. She always remembered us and she was a joy to talk with. There were some communication issues with some other staff as we had some problems with room service and at Sweet Potatoes (review still to be written). They have a full bar and food is also served at the pool, which offers a beautiful view of the mountains. They have free recreational equipment (corn hole, table tennis, soccer, large checker game, etc.), spa services, a great golf course, various shops and four eateries. There is also a free shuttle to Olympic Village. As I said earlier, the grounds are beautiful. However, some improvement/repair is needed in the stairs. It appears they may be heated during winter months as I could see an exposed PVC pipe on one of them where the concrete and slip proof plate have come off. This could pose a tripping hazard. The RaSC is close to a variety of things to do around the lake. We spent a week here and we were still unable to do all of the activities we wanted to do. In fact, Cindy and Kate made recommendations at different times and we were very happy with the ones we chose. We have stayed at or looked at other properties in Squaw Valley and this is clearly the top choice. The attentiveness of staff like Cindy, Kate, Nate and Leisha has ensured that we will continue to frequent this place.